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March 2024 by Aaron Armentrout
Jackie is a fantastic professional. We love FirstBank!
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May 2023 by Watch Out
Our favorite place for banking. Great experience ALWAYS. They are closed on Saturdays and Sundays
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January 2023 by Dennis LaF
Been FB customer for many years. Always prompt helpful service. This branch is no exception.
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September 2022 by Karen Wood
Spoke with the local branch because the mortgage servicing hotline kept dropping my calls. The customer service person answering the calls was friendly but useless. Not only could he not help, but he couldn't get me to anyone who could. Still on hold the last twenty minutes to fix FIRST BANK'S processing errors. Not only can they not answer the phone but they sent the wrong phone number on the processing paperwork. Wow! Amazing these people can count the money much less lend it!
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October 2021 by Peyton Callahan
Sat in the parking till almost 10am waiting for someone to open. The bank opens at 8:30am M-F and no one is here 2 hours after opening time
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October 2021 by softsiimply
Have ID, check verified, finger print done snd would not cash check. Rude and aggressive!
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April 2021 by Tara Durlin
Best customer service! This branch has the best people working here. From the first time we walked in to open our account they made us feel welcome and like friends. They will do everything they can to help. Can't say enough good things about this branch!
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April 2021 by Jennifer Ibarra
Love this bank and everyone who works there!
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October 2020 by Jody Markle
To say that the customer service was horrid, would be giving them credit that they don't deserve. First, I recurve two Visa / Debit cards in two days for the same account, but with different account numbers and different expiration dates. Secondky, when I called to express my dismay with the error, the person on the end seemed to not care less about the issue and the fact that it opened my account up for fraud. The third and final straw came when updating my online banking, I called to verify the account number and routing, and after validating my identity for the better part of 15 minutes, they would not give me the required information. Needless to say, less than 24 after they absorbed Franklin Synergy Bank into their conglomerate, my account was closed.
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April 2019 by Chris Sullivan
Great customer service
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March 2019 by Mike The Mic Guy
One of the worst banks around. Horrible customer service.
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December 2018 by Spence T.
Worked with Kent for our mortgage. Helpful through entire process, got us a competitive rate, and was accommodating. Consider them if you are looking for a bank, lender, or both.
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March 2017 by Shaun Crowell
Jackie does a great job!
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August 2016 by Matthew Fakes
Great customer service, got me a loan for a new home and made it easy.
