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April 2024 by Sam B.
Very disappointing I had a reservation for a truck rental and made arrangements to move only to have Home Depot cancel my reservation. Terrible customer service. Called the store and no one could tell me why. Blamed it on corporate. Let the buyer beware if you are renting for a short period of time.
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December 2023 by Sheila M.
DO NOT BUY APPLIANCES FROM THIS STORE. They delivered a washer and dryer, and were supposed to install both. When they arrived, the guy said he knew nothing about installing gas dryers, but he'd put a ticket in to get someone else to come out. He hooked up the washer, but I couldn't use it because I had no dryer. A week later, they call me and say actually, they can't hook up my dryer after all because it's propane and they don't do that. I will have to call my own person to hook it up. So, I get someone to come out and do that. Once it's hooked up, I did my first load of wash and it flooded my laundry room. I call Home Depot and say I want to return it, and they say I can't because I waited more that 48 hours to do that. I said I couldn't use my washer for weeks after delivery due to their incompetence, so how could I call within 48 ours? In short, they tell me too bad. They send a guy out to look at it, who confirms that it needs to be replaced. That's not good enough for Home Depot- so they make someone from LG come out to "fix" it. The LG employee says it's not repairable, and that I need the retailer to provide a new one. Home Depot refuses to do it, they say LG should do it. LG says Home Depot has to do it. Guess who's going to be stuck doing it? ME. I spend 800 bucks on this piece of garbage, and have been without a washing machine for 5 weeks. I have a bunch of kids in travel sports and three dogs- I'm at a laundry breaking point. If you call either of these large companies, you get either a literal robot (virtual assistance) or a human who acts like a robot. I'd love for any of these people to cough up 800 dollars of their own hard earned money and find themselves basically having to burn up that money. Home Depot is a TERRIBLE company and you should RUN. I wish zero stars was an option. I really do.
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August 2023 by John K.
bought a dishwasher online and waited over a month for it to be delivered. bought everything that was required for installation. finally came and the refused to install stating it needed a longer hose. they took it back. later found out it needed to be hardwired which was never discussed. had to wait another week for them to come back just to drop it off, not even do anything else. horrible customer service, never use it again.
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December 2022 by Ben B.
Please do not order place orders online they can't seem to put it in the locker when it's supposed to already be in the locker. They lost it, had to call the manager the manager was telling us it was already picked up when we placed the order and had the confirmation code right in her face saying it was still in the locker I had to show my identification 3 times manager finally found it sitting in the sliding doors right behind her, But the people at the return desk were definitely a big help
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October 2022 by Adam H.
I ordered and paid for an oven. Waited several weeks. My order was cancelled by either Home Depot or the manufacturer, however, the oven is still for sale it is just $600 more than I had already paid. A Home Depot req said the manufacturer cancelled the order. So if I still want the oven I have to pay $600 more. That's incredibly frustrating and horrible business practice.
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July 2022 by Olga L.
Had hardwood floors installed and purchased by Home Depot. There was damage on a portion of the floor and so much of the area has existing flooring. Romanoff were the installers sent by Home Depot. This began in January. We noticed the floor was bumpy right away but gave it one week before we emailed them about the problem thinking it would settle. Here now in July, they say it is a moisture problem and they will not fix it. They have been out several times since January. The installer three times and the manufacturer twice. If it were a moisture problem wouldn't the existing floor of 15 years be bumpy? Ridiculous. We highly recommend staying away from Home Depot for installations. Bad Service. So disappointed.
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November 2021 by Linda T.
Home Depot doesn't stand by their commitment to fix damage to your home caused from an installation of one of their products. They've ruined my kitchen. If you want your home ruined, by all means, go to Home Depot!! Good luck.
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November 2020 by Eric W.
Horrible customer service. I was trying to get an in stock item and had an employee helping. They had it in stock and the employee helping was opening the box. A manager walked up and told us we couldn't be doing this. The item apparently wasn't supposed to be set out until December 5th. The manager told the employee to put the item back. The manager then glared and commanded me to come back December 5th. Seriously? I drove to Lowe's down the street instead. You should too.
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October 2020 by Gary A.
Went to Home Depot to make a return. One couple in front of me. 2 people behind the counter. The one not helping a customer was on the phone. I kept my distance to be polite. I was clearly visible. Another customer goes up to woman on phone and starts asking questions. She wants to pick up her online order. Instead of helping me, who's standing in line, she helps the pushy customer. The original couple leave and the other worker picks up the phone to help that person who is NOT standing right there. That's awful customer service.
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September 2020 by Brittany Z.
The employees literally looked at us and kept talking to their co-workers so we couldn't get any help and they don't sell flag holders for a garden so the trip was useless
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August 2020 by Ed Morse
Helpful staff. Good special pricing on Fall flowers
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August 2020 by Rebecca H.
We bought a new washing machine and dryer a couple weeks ago. I shopped around a few other places who all had associates ready to help and answer all of my questions. When I came to this store the "help" in the appliance section was not friendly at all but I chose to purchase from Home Depot because we found the best deal on a set on clearance. The Electronic Express employee even sent me away with his honesty of Home Depot having the best deal, and actually educated me on the set so I came back later on with my husband to purchase. I paid for the appliances first and then the sales associate proceeded to try to take apart the stackable unit himself with out asking any other workers for help. Seeing as we already paid for the items my husband wasn't happy with the way it was being handled so he had to step in to help move them. He even was given paper towels to dust it off himself. We also didn't get any user manuals or anything. I feel like we got a good deal but the customer service was terrible. A few days later we had trouble with the installation and balancing the machine my husband called the store and was told he had to call Samsung and that he couldn't help but we could bring it back. A week later we figured out the problem and came back to buy rubber pads for the legs to help with vibrations since our flooring is laminate. We went back to appliances and the same associate was there and told my husband they didn't have those and we needed to look online. Already did that and found they were at Home Depot. I decided to ask someone else for help and he led us right to where they were. After all I am happy with my washer and dryer, but also feel like if you need to purchase a large appliance then you should go else where. The "help" they have in large appliances is careless not friendly and maybe he is knowledgeable but he sure wasn't ready to share knowledge or help with our purchase.
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July 2020 by Stephanie F.
This 5 star goes to Kerry! My mother had several small and specific items to purchase today whiich were located all over the store. Kerry literally helped us locate each item. What would have easily took us an hour to find the items, took 10 minutes. This was so very much appreciated. Thank you Kerry for you exceptional customer service!
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June 2020 by mike f.
Purchased two very large tool chests. A father's day gift from my wife. Had to rent the truck and four of us to load it. Found a gouge in the top of one later that day under the label. HD customer service was unable to help saying top is from the manufacturer. Went to the store and spoke with the Manager on duty Ed. Ed went and attempted to remove the top from another one but was unable to. Ed had the cashier do a return and resale at a very good discount. That is customer service.
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April 2020 by Jon Medlock
I always felt that in store customer service was lacking.. I can confidently say that online service isn’t any better. We found the fridge we want for a reasonable price, but delivery would mean we were in our home without a fridge for a week. I reached out and asked if I could pick up in store and was told no.. I asked if there was a sooner delivery date, was told no.. no big deal.. we just ended up eating out a lot for a week. Fridge arrives and has two large dents in the