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August 2023 by Elizabeth Sterling
I had been looking everywhere for a storage place before I found Morningstar Storage. Every other place I found was difficult to reserve a storage unit online and I couldn’t get anyone on the phone. This place let me buy a storage unit online very easily, it’s not as expensive as other places, and it’s in a great location! When we went to the office the customer service was great! I haven’t had this good of an experience in a long time and I would definitely recommend using this storage place!
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August 2023 by Jon Farr
Easily worse storage facility I have ever encountered. I can only assume the company as a whole is equally terrible. I do not leave reviews however this company deserves to have the truth exposed. We had multiple units with the Spring Hill, Tn location for over 4 years if not 5. The first issue was rent began at less than $300 for two units. One 10’x15’ climate controlled and the other 6’x12’ approximately climate controlled. The climate was not controlled. Our thermometers registered over 80 consistently. After only 6 months my access code was rejected and never corrected. This was not an issue for access because the manager left the gate open 24/7 very often. Weekly if not more often. The manager was incompetent everytime I approached her. One year ago I was hospitalized for a ruptured gall bladder and staid for nearly 3 weeks. In that time my rent became late admittedly. I immediately communicated and began to correct the issue. I stressed how valuable the contents were as well and that the items would not be allowed to be lost! The manager agreed and participated each month in manual payments to bring the account back current. The manager came to the unit one day while I was inside and said she never could gain access because the locks were old style because we had been there so long. She browsed my belongings which were collectibles for my 3 kids to have once i leave this place. Within 6 weeks I got a call asking for $50 to remove my unit from auction. I immediately paid $100.00. 2 weeks after I requested management to draw $500 from my account toward the balance of only $750.00!!! 2 weeks later I again requested that $100 per week be drawn from my account weekly until current. 4 weeks later we attempted to access our unit and were denied access. The manager claimed the unit had sold 3 months prior!!! We had accessed our unit less than 1 month prior to this date!The management was allowed to lie to a tenant, process payments for a tenant, then take our belongings even after the account was paid to near current. The state of Tn states if payment isn’t made within 14 days the facility can place in auction status. The owner must be notified and given the date to have the opportunity to reclaim the belongings. This location did none of the above. The manager either stole our belongings or allowed them to be stolen. No sale record was produced nor could it be. We are currently waiting for suit and charges to be filed against the manager and the owner for condoning this activity.
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August 2023 by Michelle Rock
By far the best and most efficient storage in our area. The staff and their customer service are really wonderful and unlike any storage facility I've ever used.
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August 2023 by Jon F.
I hate reviewing companies but I feel it is my obligation to do so when it comes to this type activity from a company towards a customer. Especially a customer that had been existing for over 4 years and had multiple units. Pros: Absolutely None Cons: bare with me as this is extensive 1. Incompetent and Underqualified Management, Dishonest and Deceitful staff that is given the authority and freedom to manipulate accounts, customers and has no oversight to assure belongings are safe, secure, climate controlled as expected or protected from theft2. Gated property is a selling point initially yet once your moved in and begin visiting you then will notice the "Gated Property" is not at all gated. It is left open intentionally more than 50% of the month while customers have boats, campers, rvs, vehicles, atvs etc stored openly and exposed to anyone wishing to enter the property and steal. 3. Customer Support is non-existent. After our belongings were stolen owners supported the incompetent managers and staff by stating our belongings had been auctioned! Nearly $75k of belongings that we had visited less than one month prior to June 6,2023 had supposedly auctioned on 02/28/2023! Even more disturbing is the fact that managers stated we were in arrears causing the auction. At the time of said auction a balance of under $500.00 existed with an email received by the manager to apply $500.00 to the balance. No sale notice was given, no sale amount can be provided, no justification of how we accessed our belongings in May but somehow they were sold in February could be provided. Only a simple statement of your items were sold on 02/28/2023. after which all communication was ignored by management. I will stop here as that's enough to hopefully deter potential victims from renting here. These people are the lowest of low. They are legitimate thieves using a business license to steal your belongings. They have no regard for customers on their sites. Do yourself a favor and go to any other storage company. Youll be better off and will still have your belongings and dignity. This place should be investigated and put on trial for the things they have done. Bottom Line - Worst Storage Company that ever existed.
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August 2023 by Ed S.
Easy to deal with. First month free and prices better than anybody else around. what's not to love?
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July 2023 by Denise Davis
Morningstar Storage made this experience as smooth as possible, handling my multiple last minute changes. Thanks for the great accommodations!
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July 2023 by Eli E. Oluku
The lady that attends to me was very good and i will always recommend.
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April 2023 by Cyndy Bradfield (CreateaKinderWorld)
Jessica is wonderful in SpringHill. I have a new friend.
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October 2022 by Helena Barnes
Great customer service from Jessica. Easy rental process, clean facility and great location.
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September 2022 by Lita Hebert
Jessica and her staff at Morningstar Storage are great! They are very professional and responsive.
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August 2022 by Myron Norman
Jessica was very friendly, professional and helpful. When we thought her available storage wouldn't work for my needs, she referred me to a different storage facility that might. Needless to say when I verified that Morningstar would fit my need, I rented there without hesitation.
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July 2022 by Aaron Houghteling
My girlfriend and I rented a unit from Jessica recently and the entire experience was amazing! We told her how much stuff we had and she recommended a unit that was the perfect size for all of our items at a great price, explained the entire process to us, and got us the best insurance to make sure we felt that all of our stuff was safe with Morningstar. We loaded up our (very clean) unit this week and it was the smoothest part of our entire moving experience. They even have a moving truck available and parking spaces!A HUGE thank you to her, and we definitely recommend Jessica and Morningstar Storage for all of your storage needs!
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June 2022 by Shareka Hunter
I rented a climate controlled storage… very clean, I felt comfortable keeping my things there. Highly recommended ‼️
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May 2022 by Alley Stinson
Amazing other then a few small things but we had to move storage units found a lot cheaperBut they have amazing workers and always work with you and a free moving truck
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April 2022 by Forrest Nicholas
Best Storage facility I’ve ever used. Property manager very pleasant to work with. I would recommend MorningStar Storage do anyone.
