PetSmart is the largest pet supply and services retailer, offering a wide selection of products for dogs, cats, birds, fish, amphibians, reptiles, and small animals. Customers appreciate the option to shop online and pick up items within two hours at their local store. Many reviews highlight the positive experiences with the grooming services, particularly praising the work of the grooming salon manager. The aquatics department also receives commendations for its knowledgeable and friendly staff. Adoption days are a favorite, with customers enjoying the opportunity to find loving pets and receive friendly service. While most experiences are positive, there are some mixed reviews. A customer mentioned a mediocre experience with a return related to prescription food, feeling that the policy could be more accommodating. However, the store is noted for its bright, clean environment and friendly greetings from staff. Overall, PetSmart is recommended for its variety of products and services, as well as its welcoming atmosphere.
5 STAR Customer Service from Sean! Went out of his way to help this customer. Thank you!!!
March 2024
My dog goes and sees Allyson, the grooming salon manager, every six weeks and she does an amazing job and their pricing isn’t crazy like most groomers.
March 2024
We highly recommend this Petsmart, especially the aquatics department. The aquatics manager, Einar, was super helpful, knowledgeable, and friendly. He helped us set up our child’s perfect first fish tank.
