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January 2024 by Keely Shaye
LOVE shopping at ulta. Although, my last experience here was awful. I love great customer service. What I don't like is being followed around by an employee who thinks I'm there to steal. - I was asked if I needed help, and then told the employee here that I was good just looking thank you. Then I went over to look at other items, and was followed by the same employee, who was just watching me from a distance. I then went back over to the clearance to look more, and was again followed by the same employee who was standing over me JUST WATCHING ME. At this point I felt super uncomfortable to enjoy shopping, so I checked out. I've worked in customer service for 7 years. It's one thing to make sure nothing is being stolen in your store, and it's another to make a customer feel threatened and uncomfortable to shop in your store.
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January 2024 by Ash Htichens
Daisy did an excellent job helping my mom find new makeup for her birthday party. She was friendly, knowledgeable, and professional. Give that girl a raise! She's a valuable asset to the company.
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December 2023 by Alyce Ann Hendricks-Hoglan
This is the best store with the most amazing customer service. Dallas and Daisy are amazing! They helped us pick the best gifts and helped us find the perfect products for our hair. Thank you so much for your help!
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December 2023 by Ashlyn Benjamin
Had an amazing experience here today! I am horrible at matching my shade for foundation, Julia help me and my kid both find the shade we needed, was very patient with us and never rushed us or talked down to us, like I've had happen at other places! I highly recommend going here! Julia was amazing!!
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December 2023 by jenn pongracz
I just had hair extensions done. Not even 24 hours later hair extensions and thread started falling out. Beads stayed in. With in a week they were almost all out with the beads in. I went there they refused a refund. They basically blamed it on me not taking care of my hair. Very confrontational. I have had extensions for a year and half prior- and I never had this happen. I do not have time to get them redone before the holidays. So I’m gonna throw my hair up in a pony tail and let them fall out. They refused a refund. Worst experience ever. Plus I used to be a hair stylist. What a waste of 300$. If I could give them 0 stars I would.
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November 2023 by Janet Hopkins
I just made a purchase at Ulta Beauty, the Associates are rude n and very unfriendly to me because I am a minority. The customer service was AWFUL
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November 2023 by Rui Wang
The service was excellent
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October 2023 by Jeff Springer
I was totally ignored when I went in to buy my favorite cologne (Sauvage). Maybe I should have shaved first and put on my slacks instead of walking in with my comfy shorts & t-shirt. 2 out of 3 employees rolled their eyes at me when I walked in but continued their conversations with whom they were already engaged with. I'll just buy from Amazon and avoid the "I'm better than you" critics. I guess it's a Spring Hill thing. Never had this experience in any other Ulta!
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September 2023 by mary meese
my favorite place right now for makeup shopping! incredible prices, you can return products , and amazing customer service?1000% better than sephora.
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July 2023 by marissa garcia
I’ve been going to this location for a year now and my best experience was tonight with two specific girls. One was a manager and the other was her associate. The manager was named Stacey (not sure if I spelled it correctly). I don’t remember the other girls name and but they were amazing! They helped me with a product I purchased and went above and beyond. Their customer service was on point!
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June 2023 by breanna higgins
Every associate in the store except for the young cashier avoided me. I had to interrupt two employees' personal conversation to ask for help finding a product after they avoided eye contact to continue their gossip, and then the employee that pointed me towards it scooted off again without asking if I needed any other help, I had to interrupt her leaving. Even then no "Did you find everything you needed?" , "Can I help you find anything else?" At least five employees in a small store and only the cashier greeted anyone. It's been about the same every time I've gone. The only thing they've ever been interested in helping me with was trying to sell me a credit card. In the future I will be driving all the way up to Franklin when I am forced to shop in-store. I spent over $100 and was planning on spending more on a pallette but I will be going straight to the manufacturer instead.I am genuinely not fussy, I think this might be the first negative review I've left on Google. It's just insulting to walk around such a small, not even busy store obviously looking for something and watch people literally avoid looking at you to avoid doing their job.
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June 2023 by April Messer
Great customer service, couldn't find the products I was looking for & they didn't offer my bday samples so that's why I rated a 4.
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May 2023 by Tina Paris
I went into Ulta today to find some BB cream and something it make my skin glow. I’ll be having Chemotherapy for breast cancer soon and I wanted a simple routine. Debra listened to my needs and introduced me to Juice Beauty products. She tested them on my skin and really made me feel heard. I loved all the products she shared with me. Debra has great customer service skills, she is excellent in her sales presentations, kind, knowledgeable of products.and an all around Rock Star. You are lucky to have her and because of that I’ll be a repeat customer. Give that gal a raise, she is top notch!
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May 2023 by Stephanie Richey
Love the energy when I walk into Ulta! The sales staff is always helpful and knowledgeable.
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April 2023 by Morgan Wilson
After a very poor experience at Sephora, the girls at Ulta made me feel so much better and were extremely helpful and friendly. I very much appreciate the compassion and excitement they had helping me find makeup.
