Ace Hardware Springfield is a locally owned and operated hardware store that is part of the community, committed to being "the Helpful Place." The store offers personal service, quality products, and a convenient shopping experience from local experts. Employees are consistently described as helpful, knowledgeable, and providing wonderful, top-notch customer service. They meet customers at the door, give great advice for projects, and hold items for pickup. The store has a lot of items customers wouldn't expect it to have. While one customer reported a past negative experience with a product, this was directly addressed by a store employee who expressed deep condolences and made a significant gesture to correct the situation, ensuring it would not happen again. This effort turned a bad experience around and secured a returning customer, demonstrating the store's personal mission to make things right. The atmosphere is that of a classic small-town hardware store where friendly conversation is exchanged, reinforcing the feeling of small-town living. Customers state they will definitely shop there again.
lots of staff willing to help you find it, and advise you with info
October 2025
The staff is aways very friendly & knowledgeable
September 2025
I will have to start off by saying every time I go in to get some items I am greeted with great attitude and help. Clean, friendly, organized and will go the extra mile to help you find what you need.
