Ace Hardware Springfield is a locally owned and operated hardware store that is part of the community, committed to being "the Helpful Place." The store offers personal service, quality products, and a convenient shopping experience from local experts. Employees are consistently described as helpful, knowledgeable, and providing wonderful, top-notch customer service. They meet customers at the door, give great advice for projects, and hold items for pickup. The store has a lot of items customers wouldn't expect it to have. While one customer reported a past negative experience with a product, this was directly addressed by a store employee who expressed deep condolences and made a significant gesture to correct the situation, ensuring it would not happen again. This effort turned a bad experience around and secured a returning customer, demonstrating the store's personal mission to make things right. The atmosphere is that of a classic small-town hardware store where friendly conversation is exchanged, reinforcing the feeling of small-town living. Customers state they will definitely shop there again.
Extremely helpful. I walked in, they asked me if they could help, I told them what I needed and they walked me to it. I do not think they could have been more helpful.
November 2025
lots of staff willing to help you find it, and advise you with info
