Cricket Wireless Authorized Retailer has received mixed reviews from customers. Some customers reported rude behavior from staff members, particularly mentioning a manager who was perceived as unprofessional. One customer felt offended by the staff's giggling and lack of attentiveness, highlighting a negative experience during their visit. However, there were positive comments about specific employees. Bruno received praise for being helpful and respectful, with one customer noting that their issues were resolved quickly at this location compared to the 611 service center. Additionally, Ashley and Lindsey were recognized for providing outstanding customer service, with one customer describing their experience as one of the best in retail. Overall, while there are concerns about staff behavior, some employees are commended for their professionalism and effectiveness in resolving customer issues.
Great experience. Alex was so helpful upgrading our plan and giving us a discount. The Springfield TN location has been the best experience of all locations.
February 2026
I made us feel right at home got us a good deal and we're very friendly while doing it
January 2026
10/10 customer service. Super friendly, super helpful. Timely service and so helpful and kind. Very sweet employees!!
