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February 2024 by Fashion Carlton
Love the staff, all are kind, the lady doctor and assistant we seen we're so very good with my Chihuahua, I loved the way they handled him, so kind an caring, they both talked sweet to him. Made him and myself feel calm. I appreciated it truly. XoX. The lady doctors name was Michelle Shelton. I had to look on the receipt, Loved her so much! As well as the assistant that was with her. XoX!
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February 2024 by Dustin Wyatt
Two stars only because I’ve been going here awhile and the front desk has always been so good, and have worked with us a lot. My dog always saw Dr Dee Dee but she left and went somewhere else, and dr piper the first time meeting my dog she just walked in to do what needed to be done, Dr Deedee always made it personal and even got down in the floor with my dog and talked to her and put her at ease and my dog loved that so she was very good during exams and anything Deedee did, she was scared of Dr piper because she was a stranger, she made me bear hug my dog to give it a shot, and didn’t even talk to my dog nicely or anything to put her at ease, she never once has bitten anyone before and never needed a muzzle and she wanted a muzzle on her, and then she took forever to give the shot. My dog was terrified needless to say I won’t be back. My first bad experience she just didn’t seem to care and my dog has bad anxiety and she really made it a lot worse than it ever needed to be. She also rushed along a lot, so I barely could talk to her and focus on anything she said because I had to restrain my dog almost the whole time.
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October 2023 by S J (6113)
The staff was overwhelmed on a Monday morning but they were able to squeeze us in for a consult which led to an X-Ray, blood work and diagnosis. This compassionate attention to our pet saved us a trip to another vet and got us a quick diagnosis and treatment plan. The entire staff, front to back, was awesome and they are much appreciated.
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October 2023 by Angela Vance
Dr. Dee Dee is very knowledgeable and delightful. She takes her time - no rush! Which I really appreciate. Anwersering questions/concerns. Making suggestions. She was so helpful when one our dogs had cancer. She really cares!We have been going to GSAH for many years.Dr. Wood took excellent care of our pets for many years, but when he retired, he recommended Dr. Dee Dee and we have been pleased with her. Definitely recommend Dr. Dee Dee.
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September 2023 by Jonnie Smith
Dear Greenbrier Veterinary.I am writing to express my sincere gratitude for the compassionate care you and your staff provided to my dog, Coco when we had to euthanize her this week.We just moved to the area and had never been to your clinic before, but from my first phone call to you I was immediately impressed by the kindness and understanding.This is my first pet and Greenbriar Veterinary staff took the time to explain the procedure to me in detail and answer all of my questions. You made me feel comfortable and supported throughout the entire process.The staff was also incredibly caring. They allowed me to stay in the room with Coco the entire time, and they were patient and understanding as we said our goodbyes.You made this process as bearable as possible for me. I am so grateful for your kindness and compassion during this difficult time.Thank you again for everything.
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August 2023 by san cul
It really bothers me to post this. We have been going to Greenbrier Springfield almost 20 years and on a 4th dog with them. We have always received good vet service and very passionate. Dr. Justice or Dr. Woods always had time to explain and not rush us out the door and was so caring to our animals. We took Timothy in for a spot on his lip. Dr. Piper came in to see him and we were feeling like an inconvenience to her and a rushing experience. She barely checked him and proceeded to rush us along and gave us a quote to come back in July to have it removed, we did not return and another vet helped us and guided us and checked on him after he had a cold or croup and greenbrier could not work him in and the other vet did. What has happened? I waited a little while before writing this as it was heartbreaking of the service we received. We felt like it was just another dog in and out this is not the passionate and caring of this vet clinic. I’m sorry maybe you all did not have our experience it was surprising and sad. Thank goodness for Ms Betty, Dr Justice and if Dr Woods is still around. There’s a sign to be kind to staff or similar words, our experience with the vet doc was not passionate and considerate was not a happy one but we remained respectful. Again this was my sad experience after almost 20 years.When Lesterboy passed away and was so emotional the lady at the front going over everything and the lady ( not Ms. Betty, the other lady) check marking what we wanted when Lester returned cremated. I told her to please don’t forget to have them to cut lockings of his hair he had beautiful hair. She said she would make sure our wishes were taken care of and I stressed this part was important to us. When she called that everything was ready, I went and picked up and asked the same lady where is his hair lockings, she said I’m sorry I forgot. Again don’t remember her name but can describe her and it was not Ms. Betty. My heart sunk and was very upset as this is one thing I asked and she said oh I forgot, I’m sorry. I cannot get this part back now. Still upsetting to this day. Timothy and Lesterboy photos. Similar 2 different breeds.
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August 2023 by Heather
Very caring staff and vets. I had to have my cat euthanized due to her kidneys shutting down. The staff, the vets, everyone was so kind. I really appreciated their kindness. It helps me heal.
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July 2023 by Dayle Woodard
I cannot say enough about our vet! We have 3 Labs and a cat and every time I've been here, it's been a great experience. This last time, however, I was taking my almost 13 yr old chocolate lab in because all of her legs are slowly failing her and obviously, that's not a fun vet visit. While there, my phone rang and I received a call from the hospital with more difficult news for a family member back home. It was all I could do but sit there and cry my eyes out. Dr. Piper & the vet tech (whose name I didn't catch), both not only took great care of my dog but me as well. They both hugged me, asked me if I needed anything, and were just very compassionate on every level. I felt so grateful when I left there. I would highly, highly recommend them. I know I appreciate them very much.
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June 2023 by juan ramirez
Very friendly, welcoming, and fast. I was worried about my dog snapping at the vet ,since he tends to do that when he feels scared, but they were very good at having him stay calm and nobody was bit. They also gave him treats and trimmed his nails for good price!
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June 2023 by Carolyn Horelica
They are incredibly knowledgeable and compassionate. They also have a really good bedside manner. When I called this morning to schedule an appointment, they didn't have any available until next week, but they called me today twice... once to say they had an opening come up for tomorrow then again to say they had one come up today, so my cat was able to be seen today. I'm very thankful she was able to be seen today, as her prognosis was not good and sadly, I had to let her go due to the nature of her diagnosis as her quality of life would have continued to deteriorate. She had a cancerous tumor in her mouth that was impacting her ability to eat and drink and with her age and health, treatment options just were not available. They did an amazing job of explaining all possible options and outcomes and they had a wonderful bedside manner when it came time to say goodbye. I know this is the part of the profession that vets hate the most because it does take a toll, but I am very grateful for them for their services. Thank you.
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April 2023 by Carla Loos
It was Hanks first visit to this facility, and he was treated with great care, I would recommend this facility to everyone I know…..he will be going back. Thanks to all that took good care of him.
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April 2023 by Debbie Skojac
Dr. Piper saw our Corgi on Saturday morning as work in. So reassuring and her care was excellent. This had been a follow-up from an urgent care visit in Indianapolis where she resides. Thank you staff at GS Animal Hospital!
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March 2023 by Hunter Doyle
We have three dogs and we take all of them to Greenbrier Animal Hospital. The doctors are friendly and take really good care of your pets. They no longer perform grooming so you will need to go elsewhere for grooming but they are still a solid vet office!
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January 2023 by Shirley Arnold
They are the best. Dr Justin is outstanding with our dog, Mason. He got on the floor to check him because Mason did not want on the table. I love them and the service they provide
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January 2023 by Brittany Sparks
I recently switched to this vet clinic for my pups, due to being quite unsatisfied by my life long vet. Dr. Justice was a breath of fresh air! I was so used to feeling rushed and just pushed out of the door, but this visit, with this clinic, was the total opposite. No matter how silly my questions were, they were answered and then some. Very happy I went with my gut and made the switch!! Also, a side note, the waiting area was so much more calm and not as busy as I was used to. I have gotten so used to waiting over an hour after my set appointment time at my prior vet, I was amazed at how fast they took us back to a room. It was amazing.
