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November 2023 by Katy S.
the very disrespectful assistant manager was absolutely useless. due to someone messing up the schedule the deli was left with no employees. no sign, no one there saying the deli was closed. they let customers line up waiting for service and once another customer got the assistant manager. she was very disrespectful and simply turned around and walked off. someone like that should never be even an assistant manager.
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May 2023 by Jacob J.
I love krogers. I shop there probably 3-4 times a week. Don't ask me why so many times. It's next door so we find ourself in there a lot. The only complaint I've got is that awful self checkout they just added. Is it your first time watching Star Trek or something? Whoever designed that should be fired or should have to be the person that stands next to it to help customers. It's terrible. It would've been absolutely genius in the 90's but, it's 2023. You took up 6 perfectly working self checkouts to put in a sectional couch with touch buttons. Do better Kroger.
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October 2022 by Andrew B.
My issues are with the online ordering. They always seem to send us the Roughest most beat up produce. Milk that is almost out of date. Every Item is close to the Use by date. Some items we have received are past use by date. I congratulate Kroger on finding away to push these items out of their store before it is a financial loss for the Company.
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August 2022 by Allison J.
I think it's discrimination against single people trying to survive in this economy to have to buy things in bulk to get the sale. I don't need 3-12 packs of soda.
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June 2022 by Ph A.
I shopped at the Kroger store in springfield tn on Memorial Blvd. on 6/30/22 and went to pay for my groceries for the amount of $241.45. The cashier scanned my check then asked for my Driver License. Cashier scanned that and then called another employee over and then he asked when the last time I wrote a check at that store. I told him it had been a while and he proceeded to tell me that they use a (third party) (Certegy) and they were the reason it was declined and told me to call that company. Got home called Certegy, gave them the information and they told me "It was Kroger's guidlines for my check getting declined." I called Kroger and talked to a Manager which proceeded to tell me it was Certegy, which I explained to him They told me it was his stores guidlines according to them for my check getting declined. Manager tells me about writing a check within 7 days and some crap about the amount had to be under $250.00 (IT WAS) so he had no answers either so I ended up calling Corporate since they want to pass the buck.
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June 2022 by John Jacob Jingle H.
My wife's account got hacked and groceries were ordered without her consent, instead of helping her clear up the problem Kroger decide to block her account. This is another example of corporate bullying that is prevalent in America. We're happy to give our business to Walmart. Not to mention the service and level of competence at this grocery store ranks worst than the Mexican super-mercado's in Springfield. They won't attempt to resolve anything because they feel there's no competition.
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April 2022 by Kenneth W.
The customer service is absolutely the worst,with people in line the cashier just out of nowhere announced she was closing customer service for 30 minutes so she could eat. I understand the concept of a service dog but when the dog has no service dog vest on and the manager has a totally bad attitude toward the situation it's just overwhelming,almost flashed out on his but.,won't be back and that's a fact!!!
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April 2021 by Douglas E.
Excellent store! Great produce. Liquor store also in the same area. Great selection of pop tarts !
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April 2021 by Timothy Fulton
My experience was great!!
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October 2020 by Nancy E.
This seems like a well visited store. We're in the area dog sitting and needed grocery's. We stopped on in , got one of their savings cards and got most of the things we wanted to make during the time we're here. So nice to have a store with nice looking produce to pick up. We'll head there again if we need anything else.
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September 2020 by Jamie English
very rude! Springfield TN . got up to the counter the woman Nicole was rude you are 15 min early. I sat down waited 10 min she calls me up to tell me we got it filled turns around oh no almost. sat and waited she left to the other end I waited a little more said screw it and went thru drive thru. the lady at the drive thru a sweetheart got my meds alot faster than in store.
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June 2020 by Stef Bradford-Cook
always a fresh selection of produce and meats. They have the friendliest associates; always willing to help and smiling.
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June 2020 by Michele Ray Wilder
I tried working for Kroger. apparently they want you to work for free. I'm still waiting on my pay from a month ago. Horrible just horrible management. I am simply disgusted with this place. I just moved here too and already dont want to stay here. Who in their right mind works for free? Smh! This is the Kroger in Springfield Tn.
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June 2020 by Cesar G.
I just arrived to Springfield, Tennessee after a 14 hour drive from New York City. I stopped by at Kroger's to do some grocery shopping. While in the store, I saw a great sale of wine bottles. So, I grabbed a few bottles of wine. When I went to the checkout to pay, Jacob, an assistant at the checkout helped with the bottles by giving me a reusable bag for free to carry the bottles more carefully. But, Jacob's outstanding assistance didn't end there. To my surprise, I have left some sushi to go in one of the plastic bags at the cashier's station. Jacob came outside all the way to where I have parked to bring me what I have forgotten. Definitively, this was an excellent service. Jacob's service was caring, that I can say I felt like home when shopping at Kroger's.
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May 2020 by Dani H.
The click-list aka order online and come pick it up is HORRIBLE! We called when we got there, like you're supposed to do, and an hour later... nothing. We called again after 40 minutes and they said "we don't know what happened, we'll be out there shortly." My fiancé went up to the door and asked to speak with a manager after an hour... they said it was in the cart to come out but only one guy could deliver the stuff to your vehicle. To make matters worse, I'm 8 months pregnant and had to go in to pee twice while waiting! Pick a different Kroger for curb-side pickup.
