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November 2023 by Casey Watson
I dropped my car off to get work done on it. I was told I could walk down to the car rental. They never offered me a ride or anything. I have to walk to the car place to get a rental car. I am a disabled older lady. I would not do that again.
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December 2022 by Lee G.
Purchased a vehicle from them, fell for the "lifetime power train warranty" however when I needed to use it it couldn't be honored based on a technicality. Engine oil had to be changed every 5k miles instead of going by General Motors service guide. So they did not handle a transmission failure over an engine oil change. Furthermore, while working through this issue I was talked to as if I'm a child by their finance manager who told me how thankful I should be that they're willing to even consider paying for any part of this repair and how I need to be more responsible, this and that. Using condescending phrases and tone to make me feel as if I owe her and that I'm clearly irresponsible and she needs to educate me on how to handle myself. Basically scolding me and teaching me a lesson, as a 38 year old successful and professional man with a resume that would make her embarrassed had she known exactly who I am and what I do. I was completely disrespected and frankly I'm embarrassed for her and the business she represents. I called the general manager afterward and explained the situation to him, he assured me he'd take care of it. When I went there in person I attempted to have a professional conversation about my experience with said person, who immediately started yelling to get out of her office and started yelling for help. Saying she didn't say anything cross to me and she doesn't have to put up with me (Clearly she had not been spoken to about this by the manager as previously mentioned). While maintaining my position and composure, I waited for her and whoever she felt like she needed to return and continued to explain how I am a customer and I'm not satisfied with my experience and that I am absolutely within my rights to have this conversation with them or anyone they feel needs to be involved. I explained I'm calm and professional, and I don't have to be dismissed just because this person doesn't think she had to own her shortcomings. In conclusion, My experience was extremely disappointing and I can't suggest anyone do business with them. It's unfortunate that people must fight for basic respect as a paying customer.
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October 2022 by chris heer
You can trust the people at Payne Chevrolet. Great place for service and sales!
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August 2022 by Clarence Gray
Excellent customer service, they did the best they could with what they had to offer ( issues with enterprise for a warranty repair) very friendly and fast customer service and top notch service that will dig in and try to figure the actual problem, not what just turns the service engine light off for the moment
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May 2022 by Glen Shippy
Service Techs are always supper nice and helpful. I had a check engine light issue that auto parts stores couldn’t read, but the dealer could and ended up getting everything I needed in one stop along with an oil change. We actually drive from Clarksville because of their professionalism and sales guys.Services: Tire rotations
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November 2021 by Kristin Baker
Zero stars....I took my vehicle for repair to Payne nearly 3 weeks ago... when repairs were "said to be" completed and picked up a week ago the car broke down again less than a mile away from the dealership....They were gracious enough to come tow it and stated that they would get it in the bay right away and get it fixed..... I picked it up again today (7 days after promised) and it's missing parts... meanwhile they charged us for their own mistakes on the 1st repair....BEWARE!
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October 2021 by Jessica Carter
They always do amazing job with my vehicle
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October 2021 by Robert Head
Quick in and fast out. Always good service. Service advisers explains what is being done and what needs to be done.
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October 2021 by Daryl Houston
The best service and prices in Middle Tennessee hands down. Just make an appointment and Rick, and the crew will get it done. We wouldn't take our vehicles anywhere else!
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September 2021 by William Brian
Well I have to say Payne redeemed themselves.
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July 2021 by Amanda Meyer
Friendly staff. They worked to make sure our vehicle was fixed quickly while we were out of state on vacation. The people helping us were very friendly.
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July 2021 by Katelyn Keeks Crane
Brad and Raven were amazing and got me financed and in the car the day I bought it. Customer service with them was great!
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May 2021 by CLARENCE SCALES JR
I AM AT PAYNE CHEVROLET Memorial Boulevard Springfield Tennessee on Highway 41 Clarence scales Jr is 3:40 Monday afternoon it's Monday afternoon on the 5th of April Clarence scales Jr
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April 2021 by Daryl H.
The best service and prices in Middle Tennessee hands down. Just make an appointment and Rick, and the crew will get it done. We wouldn't take our vehicles anywhere else!
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April 2021 by Gary Drury
Honest hard-working covid awareness great employees thanks the only place I take my car
