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October 2024 by Jeremy Gayer
The staff at this location were extremely helpful, especially the manager, Jason. They spent over 2 hours with me and helped me resolve my issue. Definitely went above and beyond for me. Thanks guys!
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August 2024 by Erin Callis
This store was great! Daniel was our phone guy and he RULES! Great store, it’s really come a long way since I’ve lived here!
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July 2024 by Caroline Langdon
Went with my family today, we all upgraded our phones. Trey and Seth were incredibly helpful, personable, and got us the best deals they could! Will absolutely go back next time i need something :))
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May 2024 by Jadrien Hinson
I was given a deal that was too good to refuse. The perks in the plans really help you get your money's worth
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October 2023 by Vin Guiffra
Would never tell anyone to go there u don't get service any where i bought a phone paid full price for it and they will not unlock it off of the T-Mobile company
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October 2023 by Laura Simpson
Nikki helped my family switch over from Verizon and we had a wonderful experience! She was knowledgeable about the products and promotions, went over our new plan to make sure everything was correct and had excellent customer service. I would highly recommend this store based off of our experience!
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October 2023 by troy holt
My 19-year old daughter left the store in tears today. Why? Because Nicole, an employee at the store, was beyond rude. Her entire demeanor was beyond reproach. She refused to help my daughter transfer data from her old phone to the new phone. From the very beginning, Nicole huffed and rolled her eyes and made multiple snarky and demeaning comments. When she realized it would take a bit of time to transfer my daughter’s data, she said, “You bought it online, so you can figure it out on your own!” When my daughter explained that she had no idea how to do that, Nicole said, “You’ve now raised your voice, so you can leave the store.” Mind you, she did not raise her voice in any threatening manner. The only threatening and rude person in this scenario was NICOLE.Apparently, Nicole works on commission and didn’t want to assist my daughter because we purchased the phone on the T-Mobile online store. Regardless of where I purchased the phone, Nicole’s condescension and blatant rudeness is unacceptable. I switched to T-Mobile after being a Verizon customer for 20 plusyears. Never in those 20 plus years with Verizon did I ever encounter such an incorrigibly rude salesperson as Nicole at the Springfield T-Mobile store. I have four phone lines through T-Mobile and have never missed a payment, been late. Nothing. I’m a school teacher for goodness sake and teach my students to treat others the way they themselves want to be treated. There was absolutely no excuse for Nicole‘s behavior. Thankfully, a male employee, Hunter, did eventually help my daughter and tried to rectify the situation by continually apologizing for Nicole‘s behavior. However, Nicole didn’t see that because she stormed out the door and didn’t return. I wish I would have gone with my daughter today because Nicole wouldn’t have gotten away with bullying a fifty-year old the way she did a nineteen year old. Nicole should be fired immediately.
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August 2023 by Sarah Johns-Goodman
Staff is AWESOME! Helped several times with my ATT phone! ( Springfield ATT REFUSED CAUSE THEY "DIDN'T KNOW HOW"!
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June 2023 by Brandon Laroque
This is a smaller store with no inventory but the staff is nice and very helpful
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June 2023 by Mary Norton
I took my sister there to purchase a new phone. The staff was so friendly and very helpful.
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June 2023 by Faye Murray
Went in for replacement adapter and worker's are rude and treat you like trash
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May 2023 by Vin Guiffre
Would never tell anyone to go there u don't get service any where i bought a phone paid full price for it and they will not unlock it off of the T-Mobile company
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March 2023 by Joel Lambert
Terrible service. Nobody even said hi to me when I walked in, the two employees were busy with other customers, but nobody said anything or told me they'd be right with me or anything. After browsing for 15 minutes comma I asked one question, I got a no, no more explanation than that, so I walked out. Awful.
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February 2023 by Nonya Beezwax
Besides the heat in the bulidig i Almost fanted great service very polight patient with customers
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December 2022 by Betty Noles
Great service and friendly staff, Thanks T-mobile
