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October 2023 by Angelique Singletary
I've been with this bank since 2010 I asked Peggy Moreland, the loan office over my account, if it would show up as a hard inquiry on my credit if I applied for a loan and she told me no, so I filled out the application nobody called or emailed me after about 3 days with any status update for my application so I called them. Robbie could see it pulled as a hard inquiry and was directing me to Peggy who was supposed to have been handling my account. Crystal answered the transferred call and told me Peggy wasn't able to answer my calls and would give me a call back by the end of the day. (That was 2 days ago)I called this morning and got Peggy she said "It was denied based off credit score" My credit score is 610 not perfect but I'm pretty sure I could qualify for a $500 loan from the bank I've been with for over 10 years and have no outstanding negatives with. When I ask could she explain so I can clear whatever is causing the denial she cut me off as if she's being over worked and under paid and said "You should have got a email, I don't have time" closed ended statement not willing to call me back or showed any type of interest in helping me. I asked to have someone else call me and she said "I will do that" and hung up on me.Now my credit report is reflecting a new hard inquiry when I was told it wouldn't and nobody can explain a thing to me.Hopefully they can take her off my account completely and train her a bit more on how to properly manage her time and case load so she can be her best self and work in her full potential instead of her annoyed frustration.
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July 2023 by beck-weth beckweth
Their phone system does not work at this time. Can't reach a live person. Only allows connecting with White House and Pleasant View branches. If they can't get this straight that will be concerning.
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February 2023 by Andrew B.
Not what they used to be. No Better inMy opinion then the Mega Banks. They used to be Small town treat you customers good. But the older people have retired and it seems like they are hiring from Walmart.
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September 2022 by Lin na
Smooth, pleasant experience! Highly recommend! Peggy was a delight. : )
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May 2022 by andrea spitzer
They never update the app how are you supposed to know what your balance is u can't call either and get it off the automated teller either im might switch banks.
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December 2021 by Gloria Moore
Great Credit Union to do business with. I highly recommend them for any of your money needs.
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July 2021 by Kiel Patin
Very Friendly helpful people. Vicki, who was extremely welcoming helpful and friendly set us up with our account and informed us of many helpful programs. Looking forward to buying a home with their help.
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July 2021 by Jeff Dempsey
Even if I'm 3,000 miles away, 1 phone call and any hurdle is cleared. Very nice and hard working team!
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June 2021 by Abby Adler
Great customer service. Made me feel right at home.
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March 2019 by Tacti Kat
If I could give 0 stars I would. Bloodsucking thieves is all they are. Worse than any bank on fees. Your positive balance includes $20 that you can't spend so if you go below $20 they charge you a $37 NSF fee for spending your own money that shows in your account.
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January 2019 by Crystal Murphey
The tellers are so much nicer at this location and its fast and efficient.
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January 2019 by Aaron Leinbach
Not to good an experience went to sign my paper work and open a account and they never told me that it'll cost me money so they told me after I got there it'll cost 25.00 and I only had a check and a debit card along and they told me they take only cash I was an hour from home so I had to go find a atm to get cash now what for bank doesn't take cards that's retarded!!!!!!
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July 2018 by Brina Barringer
I won't do business with them again. My husband had been calling them for week and a half to talk to them about our loan, they never called him back. He had to call them. Also when we took a loan to buy a car, they set it up for us to make a payment within two weeks. I Will not recommend them to anyone. Also I Will not ever do business with again!
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April 2018 by Layne Frazier
Great staff will always work with you.
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March 2018 by Raina Graves
Many attempts to get info on all 3 acts with no results . Hold put on one acct for no known reason. Very disappointed with this credit union. Closing all acts and going elswhere!
