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February 2024 by Christian H
Experience was good had issues signing into my account on myverizon and they helped me resolve that as well.
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January 2024 by Gerald Porter
$40 to transfer old phone to new phone?! Scam artist.
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January 2024 by Nikki Summers
The guy with the septum nose ring (Ethan?) is a liar. He told me that the 5G Home Internet was free for X amount of months since I had been a Verizon customer for X amount of years. I literally had it for a month and returned it. Not only had Verizon still charged me for it after returning it (got my refund and my fault not looking at the bill for 7 months!) but the representative said that they had never ran any special where I could have it for so many months with no charge. So, I had to pay the first month, even though it was a 'free trial' period. Either he lied/had no idea what he was talking about or Verizon lied (which could be the case, it's a reason why they have a Class Action lawsuit). Either way, that's $59.00 I couldn't get back.And I did not mishear this and I'm not old. I know I heard this correctly.
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December 2023 by James Carter
This store did a great job providing me with wonderful service.There was only one young working at the time of my visit but he fixed us right up and moved on the the next person. Way to go.
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November 2023 by Lori Belew
Caleb was great and very helpful
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November 2023 by Allison Watts
Paxton is a great employee and always goes above and beyond for customers. He performs well under pressure and manages his tasks in a timely manner. Very knowledgeable of his company, products, and services. I would highly recommend him for any needs. He serves the community with empathy and kindness. Before it was my turn, an older later couldn’t figure out her phone well and he fixed it with a smile. He showed her what to do and did it all with kindness. Will be back again!
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October 2023 by Sydney Todorov
Staff is super friendly and helpful, looking into all options to get me the best deal based on my needs. Pleasant experience and efficient visit; I will be back!
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September 2023 by Sarah Ramey
Paxton was so helpful and kind while I purchased my new phone. He quickly set it up and got me on my way!
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September 2023 by Michael Ramey
Paxton was extremely professional and helpful. Awesome! Love the new kinder and gentler Verizon.?
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September 2023 by Daniel Scruggs
Paxton was great , he was very informative and explained everything in detail while upgrading to a new phone
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August 2023 by Anna Ambrose
Vince is fabulous. Very experienced and thorough. I greatly appreciated all of his assistance.
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July 2023 by Beth Nevels
My phone was acting crazy so I drove to the Verizon store in Springfield , Tennessee. I was greeted my a young man named Caleb. I was not in a very good mood since this phone has been acting up for months and it's not even a year old . Caleb was a perfect gentleman. He checked my phone for everything that it could be and didn't find anything wrong. Hopefully , the phone will act right from now own ! Thank you Caleb !!!
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July 2023 by Lauren Smith
The customer service at this location is awesome! I had the pleasure of working with Ethan, and he was so knowledgeable and friendly. He helped us with everything we needed and more! Definitely recommend visiting the Springfield store
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July 2023 by carmen A
I appreciate Paxton and Caleb helping get my SIM card activated. They were very polite and kind.
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July 2023 by Sandra Cox
Spent a lot of time at this store with Vince and Caleb. They both gave us exceptional service and we are vey picking when it comes to good customer service. They helped transfer our new phones from x-finity to Verizon. Answered all questions we had and help to set a new business acct. for discounts and helped to set passwords. All in all great experience.
