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October 2023 by Joseph Farmer
I am not happy at all with how I was treated at the Springfield Walmart Auto Center today. I brought my car in at 12:30 for an oil change and a tire balance and rotate. My car was checked in at 12:41. There were only two cars ahead of me. I sat for two hours with the other two customers. After two hours passed, one of the customers got mad and just told Walmart to give them the keys, that they would go somewhere else, which made me next in line after the other person. It took them two hours to pull my car into the shop. I was at this time the only car in the shop. It took an hour for them to change the oil. At around 3:30 they pulled my car into a different area of the shop for the rotate and balance. It sat there for an hour. At 4:20, I saw one of the two guys working in the shop come out and start talking to the service manager about whatever it was she was doing. He then proceeded to somewhere in the store, possibly the bathroom. I looked and saw no one working on my car, however they were working on two cars that were pulled in after me. I finally asked one of the workers for an update. They came back and said they hadn't even started the rotate and balance and it would be another 40 minutes. I told them to just forget about it and I would pay for my oil change. The entire time the service manager was there, she never once acknowledged me or apologized for the delay. Nor did she inform me that it was going to take that long. The gentleman who checked me out never once apologized. All they kept saying was they were short staffed. I get that, but there was no sense of urgency from anyone. The customer service and professionalism were extremely poor. Being short staffed isn't your problem, it's the people you have staffed.
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July 2023 by Kelsey Griggs
If they tell you an hour expect 3 and after doing one car they take a break so add another 45 minutes.
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July 2023 by Thomas Knapp
Was not fully staffed the day I went in due to Holiday but still got my oil change done. Very fair price for the service.
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June 2023 by Robert Dickerson
faster rotation and balance in / out 30 minutes
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April 2023 by Chris Young
Claimed to be able to get me out in 1 hour then took over 2 because they broke a lug claimed it was already done and then wouldn't change 1 of my tires.
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November 2022 by Jerry
Worst Tire shop ever Hollingsworth Tire Pros are way better.Service: Tires
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May 2022 by Mark Slezak
Absolutely the worst place ever! Slow isn't a term I'd use for this place. Pathetic is a lot closer. I have given this place my business for 3 sets of tires, and probably 10 oil changes, and given chances out the wazoo to be a better business, thinking it might be better next time I go. Truth is, the technicians are always playing around, cutting up with each other, rather than doing their work!! It's, "on more than a few occasions", taking 5½hours to change the oil on my vehicle. Bring my vehicle in to have a tire repaired, under warranty, and they try to get out of the warranty, or do a horrible repair. I'm so over this,"Auto Don't Care Center"!!!!!
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April 2022 by Vickie Kirby
Great job slow service took almost 2 hours from start to finish
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March 2022 by Glen Forehand
I love Walmart Auto Center. They always do a good job, they are fast and most of all, they are honest. You guys are the BEST at what you do by far.
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October 2021 by Brittany Stewart
Found that I had an Allen wrench in my tire while picking up my groceries. Staff was so helpful and nice! They weren’t able to patch my tire due to the location of the leak, but they aired my tire and called a shop down the road that could help me and let them know I was in my way. Staff was so great! They made a really bad day not so bad. They were so helpful!
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December 2020 by Bruce Bishop
Lied about have the tires I needed in stock. Then tried to up sale me a more experience set for 150$ more, while my suv was on the lift, because it would be too inconvenient for them.
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November 2020 by Everett Hunt
They broke my tire pressure sensor and won't fix it.
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January 2020 by Cheyenne Raines
Horrible experience, had an appointment at 7am and they wait until 8:15 to tell me they cant do my tire and I was the first one there.
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September 2019 by Pattie Bracey
Went there for an oil change, been to the franklin location and always have a very pleasant experience, the Springfield location however is horrible. I waited for 10 minutes at the kiosk while 4 employees just sat there on there phones and looked at me multiple times but didn't move. They were all very rude. Definitely save yourself and don't go here.
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July 2019 by Anthony Pitt
Great work on car