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December 2023 by Doug Hickey
After numerous frustrating visits to a nearby Verizon store, I suggested my mother-in-law try the Sweetwater store based on good Google reviews. I went with her to get a new phone. The staff was very helpful and expedient. In and out quickly. Easy transfer of data from old phone (iPhone 6). If you live in Athens, it is definitely worth the trip to Sweetwater for Verizon services.
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September 2023 by william mcqueen
I would like to give a big thumbs up to the employees at Russell Verizon in Sweetwater Tn. Austin went beyond the call of duty to get me back up and running after my phone died for no reason. Even with a dead phone and the fact that you can’t even get into the phone to receive texts from Verizon for verifications he was able to get my pictures and contacts back on my phone. What a great bunch of people they are and grateful that we still have people like that who cares about their customers.
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July 2023 by Shelby G.
if I could give them zero stars I would!! Franklin is a straight up lair for one. He told me all I had to do was pay taxes on my new phone with the promotion he was gonna give me. he did not give me the promotion!! I have called and made appointments with him over and over he does not show up. it's been ten months and i finally showed up when he was at the store and he said he didn't remember me. what a clown.
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July 2023 by Donna Mullikin
Thank you Dakota, you helped me out in matter of minutes what I hadn't been able to do in over a year and were understanding, kind and friendly. With service like this, I'll come back for my next phone. Thank you Dakota, what a wonderful employee Verizon has in him!
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May 2023 by Colleen Lamb
Terrible experience with this store. Franklin Harris was very unprofessional by letting us leave there believing we had a great plan only to find out , he lied to us.My advice to anyone wanting to sign up with Verizon, you only deal with the corporate office. They have the better plans. By all means get a copy of your plan before leaving this office in Sweetwater. We gave him a chance to fix this problem and he chose to only apologize.We had to call corporate to fix our problem.
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April 2023 by emmaleigh millsaps
Frankin is the best! He's very helpful and is the sweetest person!
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November 2022 by Jim Palmore
Outstanding service I switched from Metro to Verizon and the salesperson Dawn was very professional very knowledgeable of the product and made the transition incredibly easy great employee
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October 2022 by Robert Johnson
Sat there for over an hour this morning waiting to get a sims card and was told they were out. Why would they not ask you when you come in what you're there for, instead waste an hour of your time. Verizon said I had a 10:00-10:30 appointment. I'll just drive to Athens from here on !!!!!
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April 2022 by Jery Eastridge
GOOD SERVICE. DARREN HELPED ME SETUP MY PHONE AND WAS AVAILABLE FOR QUESTIONS THE NEXT DAY. HIGHLY RECOMMENDED!!!
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March 2022 by Krista Smith
Franklin is always such a joy to work with!! I've been using this Verizon store for years and I'm always glad to see Franklin as I know he's always friendly, works quickly and thoroughly, and is incredibly knowledgeable!! I truly wish there were many more people at Verizon stores just like Franklin!!
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March 2022 by T Wilton
My phones screen went black with no way to use it. Went to this store to see if I could get help with this issue. Response I received from the man at the counter was to give me a phone number to call for an insurance claim. I had no phone to use to call the number and explained that to him. To which he responded all I can do for you is to tell you to find one. ??? Terrible customer service!! I left extremely upset and went to the Athens Verizon store where the gentleman behind the counter proceeded to help me to file my claim without question. That is how you keep customers. I personally will never step foot in the Sweetwater store again. The man there offered no help. Nothing but a rude and uncaring remark about finding a phone to use. I have no family here. I don't have access to a phone. Mine is not working. Giving one star because that is the only way to post, I would give none if I could!!
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March 2022 by Candice Latella
I went in to sign up for service and but a new phone. He didn't have what I wanted in stock so I asked if another store would have my phone and he said no because the only carry phones in black, everything else had to be ordered. I left and went to the Verizon store in Athens and wouldn't you know they had the phone I wanted in the color I wanted. I won't do business with anyone who isn't honest.
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January 2022 by Pamela Haislip
Dawn was awesome to deal with! She explained options and pricing very clearly and transferred over all my photos, messages, apps, etc. She was very helpful and personable. Best phone-buying experience ever!
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January 2022 by Wendy Smith
They immediately helped with all questions and or concerns I had. Helped me with a new number and it was inexpensive. Thank you so much for your help today!
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November 2021 by Eric Henderson
Liked the way Tabitha explained everything. Very helpful so I got my awesome best woman friend a phone too.