Auto Repair in Talbott, TN

“In a world of distrust and skeptism, especially in emergency situations, trusting a mechanic is always hit or miss. Just a short explanation, we were visiting family in Knoxville headed back to Charleston, SC. Engine temp light went off and we pulled over twice. 2nd time started looking for anyone open that could help. No one answered their phone...except William. It was an early Sunday morning. He was up front he had some plans but would look at it and see what he could do. We limped in and he checked it out. After checking, pretty much determined thermostat.He had some plans, and we completely understood. He said if we picked up the part, when he got back he would switch it out. We got the part, killed some time, came back couple hours later. He worked on it, and wanted us to test it before paying. He still had things to do, so I told him we will start heading for the interstate, any issues we can call and come back. He preferred not too, as an honest, professional mechanic would, but he agreed. Within 10-15 mins we knew it was fixed and gave him a call back to let him know, and thanked him for taking care of us and squeezing us in when he had some plans. You CANNOT replace a person like that, and it's difficult to find these days.Ultimately, he asked for less than expected, he manipulated his schedule, his diagnosis was spot on, and he was an absolute savior for us. I have lived in large cities and small cities, with good and bad luck with mechanics. If we lived in the area, he would now be our mechanic. If you want someone who is humble, knowledgeable, able to assist, and doesn't gouge you with cost...make this your FIRST call! We cannot thank him enough for his honesty, his up-front information and not making promises he couldn't keep (like "yeah, I can fix it right now" and then it takes 2 more days), his willingness to help out due to our situation, and his truly excellent interaction (he literally walked us through everything he was doing, showed us the issues and why it was or was not causing the problem).Thank you so much! You, and your excellent work, are extremely appreciated!!”

“I came here to have the tires on my dually rotated. They unmounted the tires to do so instead of just moving the wheels around. The created some issues that could not have been planned for. I have been in contact with them atleast weekly for months now. They have taken amazing care of my family and I during this time. They truly ensured that they made it right. I will be doing business here again.”