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March 2024 by Denver Bennett
Picked small granite slabs, was given a price. Came back to order and they raised the price around $70. Picked up pieces and while installing, 2 pieces were 9 1/2" too long. Called them requesting please cut them to contract. The sales person pulled the order and said they were cut to contract. They weren't and could not re-cut them when needed. Used a grinder and cut them ourselves.
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March 2024 by Vickie White
Such a beautiful addition to my home! Love my new counters! Very reasonable and dependable! Very pleased with working with this company!!
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March 2024 by Rick Mabe
These guys were great to deal with!! Awesome installers also!!
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February 2024 by Earl Michels
Our experience with Granite Of The Smokies was excellent from the sales process to installation. The owner and 3 men came and is 3 hours our beautiful new granite kitchen counters were installed. They cleaned up as they went and when they were gone everything was in order. We would recommend Granite Of The Smokies to anyone. Before and After photos attached.
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December 2023 by Rebekah Bean
Amazing experience, customer service and product! From purchase to install the employees were great to work with and professional! Would recommend to anyone and would definitely use again!
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December 2023 by Dameon H
Granite of the Smokies was fantastic to work with and Sarah was extremely helpful and friendly. They listened to what our needs were and ensured we got more than what we expected.
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December 2023 by Kathy Phillips
Great product kind people and very knowledgeable. They do a great job I love my counter tops
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December 2023 by Haley Collins
Amazing service! everyone who installed were very respectful and professional. Countertops looked amazing and didn’t leave any dents or scratches in the paint or wood. 10/10 recommend to anyone needing new countertops in the area
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December 2023 by Megan B.
Terrible Experience - Avoid This CompanyToo many dreadful experiences with this company. They refuse to take accountability for their wrongdoing, making it clear that customer satisfaction is not a priority. Save yourself the trouble and avoid doing business with them.
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December 2023 by T T.
I purchased a spec house from a local builder and was sent to Granite of the Smokies to make countertop selections. The granite I chose was priced higher than the allowance that I had and I paid the difference directly to Granite of the Smokies. Granite installation: 7.25.23. Closed on the house 8.11.23, move in 8.14.23. Unpacking the kitchen, I noticed two significant places on the island countertop; the leather finish didn't look right. I put this on a punch list to give the builder when that time came. I had no concerns that the builder, who has a stellar reputation, wouldn't take care of it. 9.22.23, wiping the counters, the cloth caught on something that broke and popped onto the floor. A piece of epoxy had broken in half and come off a missing chunk of granite. 9.23.23, took broken piece to Granite of the Smokies early and waited for someone to get there. Spoke to Brandy, who called the owner and came back outside to say that the owners would be at my house 8:00a on 9.26.23. I made arrangements and waited that morning but had to call both stores to find out if someone still planned to come out. About 20 minutes later a tech showed up, not the owner. The tech asked if those were the only two spots, I said the only two I'd seen. He proceeded to say that it's very hard to repair the leather finish, but he would try with a rag, stating it would "be better than what they done... don't know why they done that" and he didn't even work there when the it was installed. He said it would take 2-3 hours which, after waiting 2 hours, conflicted with my job. The owners did not follow up. On 11.6.23, after recovering from surgery, I contacted Granite of the Smokies and, again, spoke to Brandy, who is always nice and helpful. I requested that the owner call me so that we could work on a resolution. Brandy was the one who called me back, the owner had no desire to communicate with their customer. Brandy told me that there's a note in the file (at least there was at the time of the call) that the granite was damaged during transport, before it was even carried into the house. Later that day I received a very snippy email from Beverly insinuating that perhaps I had done the damage myself because the tech who was at my house said there were so many more places than were there during installation. (This is the same guy who didn't work there during installation?) Beverly said it was unfortunate that I was so upset and Brandy had to be on the receiving end, but Beverly should have called me herself and she or Jason should have told me they damaged stone before installing it and certainly before making such a botched repair attempt. Beverly said they were going above and beyond for me, as they'd been to the house on 8.3.23 to repair the stone, but that was before I closed on the house. I called the builder to ask about that. He said he knew nothing about it. The builder came by to look at the granite and said he would call Jason, the owner. A time was confirmed that he would be at my house on 11.21.23 between noon and 2:00p. I made arrangements and waited, again. The builder called and told me Jason would be there no later than 3:00p so I rearranged my schedule again and pushed a meeting. No Jason. I let them know that I would be returning to work. At 4:29p, Jason showed up banging on my door, talking loudly, having lots to say to Beverly on the phone; all on the ring camera. I've found two more spots, one right above the dishwasher on the underside of the granite. Same sad epoxy and botched repair. Would be interesting to see how someone could have hit a lick hard enough to take a chunk out of granite, or attempt the repair, and not leave a mark on the dishwasher. Speaking to the builder after the no show, they requested that I sit and wait 6 hours on yet another day for them to show up, because they want to repair it in my house. As if they have enough respect to adhere to any time frame. Looking at other 1 star reviews for Granite of the Smokies, they love to refer to the dama
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December 2023 by joyce hopson
I met the nicest people at Granite of the Smokies. I could not have asked for a better experience. They were so helpful and knowledgeable. I will recommend them to everyone I know.
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October 2023 by Cindy Hill
Buyers be aware!! Do not trust this place they will destroy your stuff do improper installation and ignore you because they already have your $$ ruined my new pantry cabinet and didn’t install the seem correctly
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October 2023 by Robert Baron
Just had our granite counter tops installed on a new build. I believe the installer's name is Doug. He is highly knowledgeable and explained the process as it went along. His information on how to care for the granite was appreciated. I will ask him to install for us on our next project.
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October 2023 by Melissa Droblyn
Beautiful granite installed in a timely fashion. The owner, Jason is a man of his word!
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September 2023 by Amanda Witt
The owners and people who work there are thorough and kind. We really enjoyed working with them. They go out of their way to get the job done correctly.
