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August 2023 by Threads C.
Sorriest post office ever. Never answer the phone. Say they deliver your packages but don't. Say they tried but the business was closed when it wasn't. It's like they don't even train anyone there. Rude customer service.
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April 2023 by Tammy P.
Waited on my package from Amazon watched this mail truck pull into this park never bothered to stop drove completely around me Amazon let's me know mail carrier had difficulty delivering my package due to not being able to get to the mail box because it was blocked you drove right by it nothing was blocking it nothing was blocking my door either. So you get paid more on Sunday to drive around and not deliver a freaking thing just make lying excuses because you don't want to get out of your truck. So Monday I will file the complaint with the post master then the postal inspector by the way before you say you attempted you on 5 cameras not stopping trust me no excuse for refusing to do your job your being paid to do. I also took pictures of the mailboxes and my front door perfectly clear not one thing blocking any of them. Furthermore I will file a complaint and a claim with Amazon against Cleveland Post Office as this is not the first time you have refused to deliver the package giving ridiculous excuses.
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February 2023 by Tony C.
Staff is friendly and responsive. Line gets long sometimes so best to avoid peak hours such as lunch and near closing.
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July 2021 by Amanda M.
Unfortunately the post office in Cleveland, has very rude employees. They are unwilling to help, and make it quite challenging on people.
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January 2021 by Gavino B.
These people here at the Cleveland Tennessee post office don't care where they leave your mail for delivery. They leave packages out in between other mailboxes for people to see and steal
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January 2021 by Kathy R.
Post office way over crowded. Long lines always. Cleveland needs 2 more post offices to handle customers.
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January 2021 by Deborah O.
I would give them a zero if could I called all day and they pick up and then hang up you need to get people there who cares about their job because evidently they don't care about the people I'm gonna make a compliant with the higher up in cleveland
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November 2020 by Preston S.
Our mail service used to be great. However, the last 8 months it is deteriorating. It makes me concerned. Our outgoing mail is not making to its destination on time. We mail out with at least one week early for just normal delivery time needed. I hope it improves back soon.
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November 2020 by Sanya C.
I've had 4 packages so far this year delivered to the wrong place, neighbors have had to bring them to my house. The biggest one being my new computer, where they didn't even get a signature and just left it on someones porch. I just recently had two packages marked as delivered that i did not receive. I'm not sure what they're doing wrong or why they can't seem to find my address but it's just getting ridiculous. they're just shoving packages into random mail boxes at this point.
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October 2020 by Jamie T.
I sent a package to my friend that lives in Cleveland, TN and this is his post office. I sent it with 2 day priority so it had insurance with it and he never received it. It was marked as delivered but he didn't get it so I called a few days later and they said they'd talk to the supervisor and the supervisor would talk to the carrier and ask about it and told me to keep an eye on the tracking info to update. A week goes by and nothing happens. Another week and nothing so my friend went there in person and asked for the supervisor and they said he was on lunch and didn't know when he'd be back. I called again and they told me the same story. My friend also filed a claim on the USPS website and didn't hear anything and it's been 3 weeks now. They should have the GPS coordinates saying where the package was when it was marked as delivered but they won't give us that information to know if it was marked as delivered and the carrier was just lazy or if it was dropped at the wrong house. My friend said that this kind of thing happens with this post office frequently. This is ridiculous and they could be messing with important mail such as ballots and prescriptions. They need to take accountability and fire whoever isn't doing their job correctly, this is not a job where you can just make mistakes constantly.
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September 2020 by Leah R.
Awful! I literally sit and wait for my packages and they'll pull up and then drive off without dropping off the mail in the mailbox. I literally wrangled up the kids when I heard them coming close to the house so he would put the mail in the mailbox, but sped off. We have 3 different people who deliver...2 of them a guy and girl are horrible and just don't care. They make up excuses(I'm outside most of time and what they complain about isn't true when I call) everytime like 'oh theres a dog out', 'oh a kid was a tad to close to where I was going', 'oh I couldn't park my my truck in front of the mailbox'...yet there is one person who has no issues and delivers everytime. LAZY people who need to give their job to someone who actually cares about working... This has been going on for over a year now!!!!
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July 2020 by Carlos R.
The mail carrier needs to read the mail and stop dropping the mail off at the wrong homes. Especially in my area South Ocoee by Flowers Bakery.Just don't look at the street number pay attention to the street signs as well common sense dude.
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June 2020 by Elizabeth M.
One of the worse post offices I have been to. Only two customer service representatives I will deal with because they truly care about the customer's needs and providing proper assistance. The post master(s) here do not resolve issues brought to their attention and always brush them off. They do the bare minimum simply to complete their "job". Packages for my business will sit in transition at this location for over two weeks and no one is ever available to assist me with finding out why this keeps happening or the location of my package. Absolutely terrible overall experience, repeatedly, from this location.
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May 2020 by Mark K.
This location USPS office holding my multiple packages since 5/6 to current time 5/17/2020 is still not delivering due to what it insists of inaccessible driveway, which is a wrong statement by the carrier. Many times, I had been complaining about it. Despite multiple requests I made to fix to redeliver all of my packages, these people never listened and tried to recheck whether driveway was okay to easily drive in, turn around, and exit after delivery. Lazy, stubborn, not expected to improve!
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February 2020 by David K.
Our carrier sucks. When it rains she refuses to deliver packages to the house. I Guess "Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds" doesn't me anything in this city. That's what you get when you hire high school drop outs. When I go to the post office to pick up packages they look at me like I'm bothering them. Total BS post master general with be gettinn g a letter from me. If these idiots can deliver it. Oh wait I might as well email it. Because my computer can't f*** that up.
