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October 2023 by Katy C.
If you need a prescription in less than a week, look elsewhere. For chronic issues such as hypothyroidism it may that a week. For my son with an ear infection, two days.
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September 2023 by Jericho M.
HORRIBLE. Zero customer service. Do NOT fill your prescriptions here. This is hands down the worst CVS pharmacy experience I have ever experienced.
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August 2023 by April D.
This rating is aimed at CVS corporate, and is NOT a reflection on the local pharmacy team who is stretched beyond their capacity to serve the volume of business, yet ill-supported by the corporation who profits from their labor. Per CVS annual 2022 report (link below) pharmacy profits are up $6,500,000,000 over the $106,600,000,000 billion in top-line pharmacy revenue from 2022. The dispense rate increased to 87.4% from 86.8%, storefront is busier, even with this increase in profit and demand, your stores remain poorly staffed without any cap on the volume of prescriptions CVS in accepting in FULL awareness of the challenged bandwidth of your teams. Result: increased exposure to customers who are taking their frustrations out on your team and terrible customer experiences on-loop. The CVS CEO, Karen Lynch, made $21,300,000 Million in 2022; That's only ONE executive salary. Even more frustrating is the known disparity between the access your executives have to support needed to fulfill their responsibilities while your customer-facing pharmacy teams are struggling without any support, yet they are responsible for collecting your revenue in- hand.What does an unsupported team look like? The nature of my prescription and the on-going chaos within that drug niche have already made things difficult for patients and customers to manage their medication. While also working, I spent 3 hours combined on hold on a line that could not and would not be answered (unbeknownst to me) because there is only ONE pharmacist who is able to accept calls. As a result, I missed a meeting, my work disrupted, ultimately I had to physically drive there after failure to connect. Even more time was lost submitting an escalation ticket that also would go no-where because your central customer service rep calls the same line your customers do! Nonsensical. When I arrived, there was a very long line inside, a line in the drive through, no bandwidth to answer phones (what about disabled people who don't have the ability to drive there to solve their problem in person?), There was NO leader to be seen helping lift this weight alongside this team. The icing on this chaos? the over-worked pharmacist was interviewing for open roles ON HIS LUNCH BREAK. FOR SHAME CVS. I know what is happening in the labor market and I know its an excuse. I'm able to respect your staff as a result despite my valid anger. Your customer facing employees are in the line of fire regularly, fielding unintended abuse by justifiably angry customers who don't understand that your employees are not culpable for their predicament. CVS is profiting yet wants the consumer to just accept "we're short staffed" No, you're not short staffed: with GREED and ENTITLEMENT you accept volume you KNOW you cannot serve with the capacity of your current team, perhaps you're also not paying enough or possibly since all the other local pharmacies are struggling just the same, CVS is aware that there isn't anywhere to shift my business that can do better. This low bar is ok, and there is no urgency to resolve because there is no seeming risk? All of the burden, inconvenience, cost and frustration is being passed on to your employees and your customers, while your executives enjoy their millions and the company its big boost in profits. Insultingly, you continue to cram the 'short-staffed' narrative down consumer's throats because we're STILL tolerating it, so why not? Data shows clearly that your business has increased as has your profit but your urgency to improve your services to those who drive your revenue has eroded to the equivalence of abhorrent. It has been three years since lockdowns, consumers have had it. CVS' failure to adequately equip their local teams with the help that is needed to support a positive employee and customer experience translates to exploitation of both parties while your profits grow. What are you going to do about it?
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April 2023 by Gabi C.
Wish I could give 0 stars. The worst service I've ever experienced in my life. Everyone is so rude and does not care about the patients at all.
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April 2023 by Bob E.
This is the last time I spend this much time in the CVS drive thru.... I called in a refill at noon, automated message said to come after 4 pm to pick up. Showed up at 415. We have all been waiting so long everyone had turned off their engines and started hanging in the parking lot. Finally my turn at the window and I'm told that meds won't be ready until Tuesday afternoon ( today is Sunday). Told her to cancel my refill, I'll move all family meds to Walmart where you get text updates. Can't imagine people putting up with this poor customer service much longer.
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December 2022 by Google user
Thank you for being open on thanksgiving day and being kind and compassionate with getting my little guy the medicine he needed
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November 2022 by Alyssa Berry
Thank you for being open on thanksgiving day and being kind and compassionate with getting my little guy the medicine he needed
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August 2021 by Cari F.
Horrible service. Wish I would have read the reviews before sending my prescription here. The female pharmacist is sooo incredibly rude and pious. She spoke to me horribly and acted like I was stupid. What a horrible human being
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May 2021 by Howell L.
My wife just had the worst experience with this CVS. She was trying to renew a prescription that their automated system wouldn't take so she had to call to do it and the employee that answered the phone who my wife tried to gain assistance from was absolutely NASTY. She act like it was an imposition to do her job. Their automated system routinely rejects the renewal of her prescription and she hast to call to get it done. When she calls they always exhibit an attitude and tell her she can renew it online and when she tries to explain that it will not allow her to do it they begrudgingly renew it over the phone. I like the rewards program CVS has and they offer some great percentages off but I'd rather pay the higher prices at Walgreens or Kroger just to be treated nice.
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April 2021 by Amy C.
I've been a customer of CVS for 30 + years. I am not anymore. They don't have enough trained staff to take care of their customers. They are so overwhelmed that they can't possibly keep a good attitude. So many angry people standing or waiting in long lines in the car and no staff to help. I called 2 days in advance before going to pick up my meds. I waited 20 min/15 min/ and another 20 min on 3 separate days, in line only to be told my insurance is now requiring a 90 day prescription and if I want my medication today, it will be 400$. I asked if I could have 2 of my diabetic pills until my dr responds with a 90 day RX, they said I would be charged 10$ a pill. I had an RX on file, just not a 90 day. Also, I could not understand the pharmacist with her mask on through the glass. There is glass between us-- why can't they remove the mask so I know what she is trying to tell me. Multiple people were angry and one woman left crying. She was in the drive through for 15 min with 3 active toddlers in the car, trying to understand the pharmacy tech. She left without her meds. I am sorry for all the employees at CVS that have to put up with the unfriendly policies they are under. It's so obvious CVS is a large uncaring money miser corporation. The ceo makes 37 million per year and they can't afford to pay decent wages and employ enough people to care for sick people. ??? !!!! So corrupt and frustrating!!!
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December 2017 by Shelley Jeffries
8:03 still not open..