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June 2024 by Becca N
Lauren is very rude and acts as if she is above everyone. I’m sure her life is miserable and is why she has to make everyone else’s life miserable as well. Kicking someone when they’re already down is what she does and she does it proudly.
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October 2023 by Joelly Kelly
Unprofessional. Zero follow-up when issues are reported. Customers are responsible for leaks and damage that occur due to installation/construction of a new home being built across the street that happens to share the same water gage/system (I don't know the technical term). We were told to call a plumber since the leak is on our side of the water meter regardless of someone else damaging the area or causing the leak). There was no follow-up. We had to call to find out what the field tech found. Communication with customers is important. Let me add, the same house being constructed, the day they installed plumbing or activated the water, again, not sure of technical terminology, the water was turned off. Nobody notified us that our water would be off for part of the day. When I called Tuckaleechee water to ask what happened, they stated the new construction across the street was the reason. When I asked why we weren't notified, the response was 'crickets'. Again, unprofessional.
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June 2022 by Lauren Hembree
No way to report outage on website. Can't meet demand during summer, consistent outages.
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May 2021 by White RabbitJ
They aren't very friendly. They aren't willing to help people. They give little to no disconnection notice. They don't identify strange amounts of usage out of the ordinary. Such as larger amounts of water being used..(the person next door was stealing water from me) they also have no online pay services for their website and it costs an extra 2 dollars to pay by phone. Worst services in office everyone is so stuck up. Rude and nasty people. This company takes advantage of its community.
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March 2020 by Lynnette Fornea
Friendly service!
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March 2020 by alyssa erwin
We have a leakage at the top of our water pump. In which we DID not do! They sent us a 800$ bill trying to say that its our fault. Its not our damn fault its leaking. On top of that we tried getting people to fix it and they didnt even fix it. Lol. Its a joke. Now our water is disconnected and they didnt even give a warning.
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March 2019 by Rebecca D
Would have been nice to know that the water was going to be out to work on the main before we started doing laundry. Also, the website is pretty useless. It shows no outages.
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March 2018 by Carey Mobley
Terrible excuse of a company! Tuckaleechee utilities is a crooked company-that takes advantage of its position and the people in our community.
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March 2017 by Sandra Walleman
Awesome people! I lost my bill and called to get the amount. Very polite and helpful!
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March 2017 by Bobby West
IDIOTS!!!
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March 2015 by Virgalene Harrison
Stephaney is the shot caller for this company, she possess no compassion for dying cancer patients. We asked for a 3 day extension on a $100 bill and was denied before our situation could even be explained. Every other utility company we are through has agreed to work with us during this struggle. Not Tuckaleechee, they do not care if you are dying and broke from the bills or not you better have their money when they want it or they will not hesitate to throw that $50 reconnect fee on there. Greed, pure greed. Avoid this company if you can. Love the area but this one company has really let us down. Thanks for nothing Stephaney.
