-
June 2025 by Dawn
I purchased a phone from Amazon. The phone was defective. I stopped at the spectrum store and bought the same phone. The rep ask why I was returning the other and I told her the issues. I just brought the phone back yesterday to see about returning it. They charge a $50 restock fee regardless if the phone is defective. I told them that phone was doing the exact same thing as the phone I returned was doing. The other rep said that phone is a piece of crap and I still had to pay the restock fee. That is insane. If they can tell you the phone is a piece of crap when you return it, I feel they should tell you before you buy it. It's the first time that I had a unpleasant experience with spectrum. Lesson learned. I will be anything to xfinity mobile and canceling my mobile with spectrum. 30min later im still here. A manager at another store said I still have to pay the $50 even though they can't figure out how to do the return. I'm still here waiting and I'm still being penalized $50 for a defective phone. I'm late for work and it's still not done.
-
June 2025 by Mike Collum
Very helpful got me in took care of my issues in a short amount of time
-
May 2025 by Theresa Williams
So easy to turn in equipment.
-
April 2025 by Jase Etier
Very poor internet and over pricing there services in Manchester ngl I would highly recommend anyone that has spectrum to switch providers 👍
-
April 2025 by Justin Stevens
Very professional and helpful love the employees
-
July 2024 by Ann Miller
friendly and not a long wait time
-
July 2024 by Gin Blalock
Great service ask for Samuel he is awesome
-
July 2024 by Charlie Potter
You can't just run your lines across a person's property to get money from a neighbor with out permission.
-
June 2024 by ScubaTiePilot
Worst Internet service in town , rude employees and they harass you with up sales every month
-
June 2024 by Trayc Christian
They are always helpful and do what they can to keep your business
-
May 2024 by Kenneth Morton
Staff here are friendly, informative and helpful. ?
-
May 2024 by Melba Lawrence
Very friendly staff
-
April 2024 by abby baker
Jameson and Taylor are what makes your company awesome ! They will do anything to help the customers no matter what the situation is. No matter the time, they will solve problems in a matter of seconds! Thank yall so much for everything!
-
April 2024 by Angela F
Spectrum in Tullahoma TN is by far the best cellphone provider. I switched from Verizon and haven’t been disappointed at all. Everyone in the store is very friendly and knowledgeable. I’d like to give the store manager, Chad B., some praise and respect! He has gone above and beyond to help fix a problem for me. He takes his time and really listens. I truly felt like I was a valued customer that he wanted to help not just some troublesome person to be dealt with. I believe this young man deserves a raise and/or a promotion for everything that he does.
-
April 2024 by sharla theis
I have just moved to Manchester TN and Jamison Plemons help not only made sure I had the correct Wifi system and set me up with a new phone. He is fantastic.
