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February 2024 by Sandee Barton
Bad customer service. Still hasn't delivered gas ordered 2 weeks ago. Will not answer the phone. I would not recommend at all.
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February 2024 by Dorothy Berry
Very difficult to get a delivery. This has been an ongoing problem. Was told a delivery was scheduled "if no issues arise." Seems like the only issue is they just don't want to deliver. I would certainly not recommend this company.
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February 2024 by Kaylee Esan
I have called 3 times to request a gas refills the first call was made when we were at 30% like is recommended on their website. We are now down to 10% with no sign of our gas refill and a cold front coming in. This is not the first time we have had this problem with this company and it is very clear that they do not care about their customers.
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January 2024 by Ashley B
We used another company for two years.. over that span of time we kept saying there must be a leak because of how quickly we were running out of propane. Three times this other company checked our tank for us and said there was no sign of leakage. Finally we decided to try a different company.. this is when we meet Josh with UPG. Without even saying anything about a leak, he comes to fill our tank and immediately says that he can’t do so because we had pieces that needed to be replaced and that gas was coming out in those spots really well. I can’t even explain how thankful I was in that moment that someone finally recognized that we had a serious problem and something needed to be done about it. This was on Wednesday, and he was back Thursday morning with the parts needed to fix it. He hooked us right up and then filled our propane tank giving us the peace of mind that finally we wouldn’t be wasting money this go round. I am extremely thankful for him and even Sonya who had worked so hard (in office) to help get us serviced. Can’t give these two folks enough credit! Thank you, Josh for everything you did today! UPG is lucky to have workers like you and so are we!
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November 2023 by Logan Calvert
Had a great experience with Natchez Trace Propane. Josh and Kevin were great! Josh was very helpful working with the placement of the tank and getting everything set up. Kevin was very friendly and went above and beyond making sure my gas was hooked up correctly and everything was safe to use. Because of him my family feels much safer when we lay down at night!
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November 2023 by Cassie Hobbs
Had a great experience with Kevin. Very nice guy that helped us tremendously. We run gas heaters as our primary source of heat and completely ran out. Kevin fit us in on an already full day for him. On top of that he had our tanks full before 8 am so we didn’t have to wait the rest of the day for heat. Would highly recommend Kevin and Natchez Trace Propane to anyone in the area!
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November 2023 by Jamie Dungy
I have never had a problem with Southern Propane in the past. When I ordered propane this time I felt I was getting the run around, very frustrating. Luckily for me the last time I called instead of voicemail again, I got a voice on the other end of the phone and a miracle worker named Sonya. I explained my problem and she had the problem solved and propane delivered within the hour. So if you have a problem don't give up, just call Sonya - she will help you, I guarantee. I have her number saved in my phone. You should too! Thanks Sonya for all the help! You are the best at Customer Service! Jamie
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November 2023 by April Odle
Kevin came out and hooked up our gas today/tonight. He was so nice and seemed to be a caring person. Kevin was great with everything!
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November 2023 by Cherie Beene
Oh my word!!! Do you remember Living in a rural place and the gas man came and checked. You didn't get cold. Well, this gas company is taking care of me and I do not have to worry. Thank God for this, please.
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November 2023 by Kathy Cotton
Kevin did an excellent job testing and filling our tank. He was very courteous and professional.
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October 2023 by Sarah H.
I had the best customer service experience with Sonya. She ensured to resolve my issues and going above and beyond to make sure I was satisfied. She rocks!
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September 2023 by Nathan White
Sonya, Josh and Kevin were all very helpful, knowledgeable and prompt.
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July 2023 by L M
Sonya was awesome! She called to remind me of the summer fill, and made sure that I was ready for the pre-winter buy.Excellent service!
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July 2023 by Deb Kraemer
This propane business is awesome! Professional, super customer service, amazing prices, and fast delivery! Sonya helped me today to order a summer fill, winter pre-buy, and a service need all in one phone call! She has that rare can-do attitude with a smile! Call them for your propane needs!
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June 2023 by James Ginnetti
Sonya was excellent and took great care of me. She was quick and nice and compassionate when I mentioned about my recent loss.
