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February 2024 by Edward Pressley
They told me they could work on it on a Thursday and here it's about a week later and still not done yet. There service is very poor. Plus there Communication is real poor too. They don't even contact you about the delay until you have to bug them about them getting the job done. It need to be managed better is all. Then they could have better turn about. Instead of telling the customer a day they can work on it just be honest that they done have time to do it is all I ask out of anybody.
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February 2024 by Cynthia Nichols
Another great experience! I was desperate for new brakes and rotors. Kind of an emergency situation. I waited at the shop for the mechanic to show up. Not even 5min in the door, I told him my problem and he got my van up on the lift right away to diagnose it and give me an estimate. He was very kind and eager to get me back on the road. As soon as I gave him the go ahead, he ordered my parts and began to work while he waited for them. Took about 30 min for the new parts to arrive. And about 30 min for him to be completely done with my breaks and rotors. It's been almost 2 days and I am very pleased with the service! I have brakes again thanks to them! I couldn't imagine going to anyone else. I trust them with my vehicles!
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January 2024 by Dave Henry
My daughter's Chevy broke down in the recent snow and ice storm, and she was stranded with her newborn. Ellis and his crew had the car running within an hour or two after getting it--checked out the other systems I suspected and gave them the okay -- installed what she really needed -- and then refused to take a dime.Car runs great and we can't believe this kind of prompt and generous service. We finally found the mechanics she needed--she'll never go anywhere else--and we recommend them without reservation. Unbelievable!
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January 2024 by Corey Davis
So far have left a msg an no call back over a week ago now I have since talked to them since my original post an supposed to get a quote soon as for the msg I left it was in regards to a 2020 kia soul that I believe the blower motor has went out hopefully I will get the quote soon. As things progress I will increase my star review hopefully this helps us all thank you for your time
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December 2023 by Deeann Sinard
Shout out to mast tech tire they went above and beyond to help me out I can not say how grateful I am if you are in need give them a shout fair honest folk thank again
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December 2023 by Dan Allen
They just did a excellent job repairing my BMW and the cost was very reasonable
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November 2023 by Heidi Miller
Mast Auto saved the day for us while we were down in the area for a Rocky Top Football tournament. They let us drop off the vehicle late at night and had us ready to go by Sunday morning. Can’t say enough great things about them. So friendly and helpful, highly recommend.
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November 2023 by Megan Miller
This place was recommended to me as I am new to area and didn't have a mechanic here. Local shop that provided me great service. It was a simple fix and they should have atleast charged me for they're time but didn't charge me a penny. At the time I was financially strapped and struggling as I just moved. I hope they know how much they helped me out and how grateful I am! I will for sure use them in the future for any other car troubles! Hope you got your tip! Thank you sooo much!!! Gives me hope for humanity!
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July 2023 by Ashley Cannon
These guys are absolute lifesavers. We had an emergency at 2 am and they diagnosed the problem that night and had us back on the road the next day. Also reasonably priced and very kind.
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May 2023 by Sarabeth McCann
If I could give a less rating than 1 star, I would.We took it there to have our brake pads and rotors replaced because they were grinding. The original time we had it done, they were good for like a day or so then continued grinding. So I called and told him we’re still having a problem with them, he told us to bring it back he would fix it no charge on us. So I brought it back, they “fixed” the problem. So we pick it up. Good for about a day or so, STILL grinding. So I message and ask if we can have our money back and report the problem is still going on… tells me, we’re not getting out money back, and he gets a nasty attitude and says “I told you both times you left, you may need a brake caliper” ok that’s fine. I don’t recall him saying that though! but, we would have paid for it. So, let me ask this… you mentioned we MAY need one, why didn’t you check if we needed one the second time around we brought it to you? We paid $200 for brake pads, rotors, and apparently brake labor (cheap, right?) should have been my first red flag… If you want the job done right THE FIRST TIME, and someone to not have a terrible nasty attitude… I will recommend you go somewhere else. Also, go read his replies on other reviews below this. You’ll see how rude he is. Don’t take your car here!!Service: Brakes
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May 2023 by Jim Andrews
I moved to Kingsport about a 18 month's ago from Buffalo. My wife and I have had the worst experiences in finding a good mechanic. That problem has been solved by a mechanic that is over and hour away from our home. Ellis (the owner and his family) gave us the best automotive care we have ever gotten. They are automotive repair experts! They completely explained our options, ask us what we wanted to accomplish (short term & long term)& Made direct and detailed action plans. I was never pressured and felt like I was dealing with a good and loving friend. If you want to deal with an honest automotive expert....Don't think twice! Mast Tech Tire & Automotive will exceed your every expectation!Services: A/C installation & repair
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December 2022 by Jess B
Great customer service, fast and friendly! We will continue to use this business and recommend to others in the area as well. We are locals and appreciate hardworking local businesses! Fixed my jeep in no time and for a great price. Thank y’all!
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September 2022 by Andie Quinzel
Rhys people made me wait an entire week to have my alternator replaced and some wires replaced. Then after stinging me along and never answering my phone calls, they didn’t even finish the repair. Despite them trying to tell me that they cared about my safety and that was why it took so long. This is absolutely ridiculous. I need to make money too. I’m out here trying to live too.Service: Engine repair
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August 2022 by Dan Spencer
We were traveling through Tennessee when our rear brakes started to make that awful grinding noise. Quick online search gave us Master Tech which was 2 miles away. We pulled in, got new brakes with very reasonable price and got us back on the roads quick. Great service! Thank you.Service: Brakes
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August 2022 by Denise Holt
so thankful for your help. You towed my car and replaced my tires and were very generous enough to pick me up. Thank you all so much!!!
