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October 2023 by Johnna Kirkland
I want to put some stuff in my storage unit tonight that belonged to my mother she recently passed away all the sudden my gate code would not open the gate I called the manager and the manager said that Gary told her that the wheels were down and not working properly I sat across the street and I watched the lady that lives on the property with about seven dogs go in and out of that gate. I asked Samantha what was wrong with the gate and she said that she would get a hold of Gary and she would get back to me and let me know something. Samantha called me back and she said Gary said that the wheels were messed up and it's not opening the gate at all that she would have it fixed first thing in the morning. Samantha called me back and she said Gary said that the wheels were messed up and it's not opening the gate at all that she would have it fixed first thing in thethe morning. I sat there and I watched the lady that lives on property go in and out that gate several different times. When I try to call Samantha and Gary back neither one of them would answer the phone. Instead the lady that lives on property called the police and told them I was trying to enter the company which I had every right to because I have a unit there and I don't owe anything on that unit. Mind you I had just spoke with Samantha which was the manager she never said anything about Michael not working and me being behind onmind you I had just spoke with Samantha which was the manager she never said anything about Michael not working and me being behind on nothing. I am calling the better Business bureau and I'm also going to contact myself an attorney just because I have a feeling that they will do the same to me that they have done to y'all they will falsify you being behind on your unit and they will try to to sell sell your things. I have been approached by the woman that lives on property many times she's asked me if I could get her different kinds of drugs I've also brought this to the attention of the manager and the owner and still nothing has been done also there is no cameras on that property in the back part of that storage I have seen the lady that lives on property enter many different people storages I have reported this to the owner and he has done nothing
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October 2023 by Dianna R.
I would not recommend this storage facility at all. We had 2 units there and in one of the units we always had ants, lots of ants. And any time you called the front desk to report the ants or any issues the owner is always very rude and always made excuses. The grounds keeper has a pack of dogs which attacked me and bit my leg one morning and I called the owner to see about paying for me to have it checked out and he told me I should have called the police and that it was not his responsibility. It is a gated facility, but the gate is always broken or off its track and left wide open for anyone to enter, not very safe. A couple of times, what looked like homeless person hanging out in one of the empty units, I made sure never to go out there alone. They are one of the least expensive in town, but you get what you pay for with these guys. Stay far away from this place!
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August 2023 by Tisha Mannino
They are always willing to adjust when you're unable to pay they will work with you and the units are really not that expensive
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September 2022 by Doug Johnson
I have been using this facility for 5 years and am totally satisfied. Gary is friendly and accommodating however he does not suffer fools so don't blame your stupidity on him. ?
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September 2022 by Burleson de Lago
Not sure how this place managed to get a 3 star rating, worst business in Abilene.
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July 2022 by Ieasha Haley
Definitely NOT FRIENDLY….. Rude…..
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April 2022 by Tiffany Pannell
I was a loyal customer for years always paid. Was supposed to be set up on automatic payments. But I could not reach facility after the hire of a new manager . I left message after message. And everytime I tried to talk to Gary who had always provided ? customer service. Until r my mom died and I was literally arguing with her about why she was not taking my called Gary was my friend.??? or returning my messages. All my grandma and mom's stuff was in there already . They sold all my stuff without notice. Never been so hurt so bad. . The woman he had take over for him . She's evil . . I am filing suit against them . I just am getting over the the death of over 12 family members in 3 years and really thou
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December 2021 by Gary McGregor
Been with them for years
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July 2021 by Hazel Howard
I called the number listed to inquire about renting a storage unit and apparently I asked to many questions, his advice was "young lady your asking a lot of questions maybe you should go with one of my competitors".I would NOT recommend this storage unit to anybody.
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June 2021 by Mercy Croft
I wanted to rent a unit in Abilene. I'm a traveling caregiver in Abilene on business, and needed a place to store my things while me and my crew are here. I was polite and respectful from first to last. The man there seemed like he was mentally ill, or perhaps on medications that had him stressed and disoriented. He was very confused about everything. I saw that he was having some kind of mental problem, so i was extra nice and patient. In the end, he had some kind of paranoid event. I would not recommend this place to anyone, nor will i do business with any place associated with it.Edited to add:It was this one, not the one across the street. I was very careful to make sure before I posted my review.
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June 2021 by Justin White
My storage flooded. Ruined everything, dressers, ALL my furniture, the tv',s that unknowingly got left on the ground. And I was told "sorry, it has happened in the past." Apparently there's no coverage for anyone's property in self storage. Your property is just ruined at your expense while it's in the storage facility's care. No matters what the situation. Would not recommend.
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October 2020 by Taeyanna Pannell
Y'all are the absolute worse company. You should be ashamed for not having a working phone, and auctioning people stuff when you do not ever answer your phone. Mailing notifications saying you will auction stuff after you have
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September 2020 by Tiffany P.
Never ever had I had trouble with owner but the lady he has running his store is rude mean humiliated me . Would not check payment history stole my couch out of my one unit still worried about another can never get in and we it try I stil can't get in she will not put me trough the to the owner everything routes to her cell phone I have been trying to pay my bill for a week and no one has returned a call . I am so angry a frustrated I just want to speak to the owner and no way to reach him unless you go through her
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September 2020 by Justin Harendt
I have my things here
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February 2020 by randy stein
Although their ratings were low, I thought I’d give them a try. Several times I tried calling, it went straight to voicemail. I finally got a hold of them at 215. He was in a lunch meeting with his boss 15 minutes away. He offered to come over and then go back to finish his meeting. Being understanding, I offered to instead meet at 3 since he said the meeting would be no more than 30 more minutes. I reitterated that I’d be in front of his units at 3pm if not earlier. We sat there until 310. I then texted to let him know we were waiting. 315 I called and was sent to vm. I tried again at 320 and got vm again. At this point we left. To this time (746 pm) he has never texted or called. We will be taking our business to ACI tomorrow which is the competitor next door. By the way, going to ACI means we are gladly willing to pay $10 more per month for better service than this place.
