-
March 2024 by Cindy Copeland
They do a great job down to every little detail. They find every little detail possible to help you get everything fixed for you they can when filing on insurance. Stand behind their work!
-
March 2024 by Tate Shelton
This place is wonderful! Miss Cindy in the office is such good help with customers. The owner is always attentive and very helpful. This shop does amazing work!
-
December 2023 by Matt Husbands
Excellent customer service
-
December 2023 by April Raymond
After 4 months of not having my vehicle and having to involve my husband. And the constant hounding them to get my car back after i was told it would be 2 months tops. I finally got it back. My initial quote was about $17,000. I get my car back and it's pretty much the same as it was when I left it minus the bumps from the hail. My car was bad it had alot of damage. My front window was cracked and it was never replaced. It was on the claim to be fixed never fixed. My door and my mirror were damaged and the mirror was fixed but the door was left and had a horrible paint match maker used. There was absolutely no communication from them I had to be the one to call and ask questions it was never them. I still have trim missing. I also left the car with a half a tank of gas and then when I got it back I had less then a 1/4 tank of gas and it read 55 miles left. I'm just really upset with how little was fixed and how long it was kept. I will say that the damaged part and wrong part sent to them were not on them but those don't take months to get delt with.
-
December 2023 by ALY TEAGUE
Accent repaired my 4 runner in 2022. I was going to provide a bad review back then because of the lies and communication problems with Cindy but decided against it because the owner John went above and beyond to remedy the problem. John is wonderful and it’s unfortunate that I am providing this information but after receiving the worst service repeatedly and recently from Cindy I feel that it is necessary to share so that steps can be taken to improve the customer service going forward. Recently, I was contacted from accent twice. Once to say that they needed to update me on a Mazda car which I politely told them I had a 4 runner not a Mazda and I believed they had the wrong customer. Cindy apologized for the error and I went on my way. Later that same day I received a voicemail from Cindy explaining that they recently decided to run an audit and found that I had an unpaid balance of 8k and that they contacted my insurance to verify that I had indeed cashed a check that was supposed to be paid to accent. She said that she is wanting to just clear this balance and that she would be more than happy to take a payment over the phone. In addition she stated I could call my insurance to verify but that she took the liberty to do that and that wasn’t necessary. After 5 minutes of panicking that someone forged my signature on a check I realized that she had the wrong insurance company all together. My claim was paid electronically to accent from statefarm and being a premier dealer with statefarm, they received expedited payment directly from my insurance company. I contacted accent after hours to ask for more information and they said they would hate to send it to my credit because it was so old. The next day I called Cindy and explained all information and asked that in the future she please do all research before assuming that someone stole money. Instead of apologizing and accepting responsibility she rudely said well aren’t you so perfect and you never make mistakes. I told her no ma’am I do but I was hoping that you would at least understand my concern and worry when someone tells me I owe them 8k, 2 years later. She said well someone entered it wrong and it’s not my fault. I agreed to disagree and I will never use this company in the future. I hope that Cindy can get some training on customer service etiquette going forward.
-
November 2023 by Leean West
This facility and their people are amazing and so kind. Our sunroof busted with a giant hole in it while on a road trip and they were able to patch over it until we can get back home to Houston to have it replaced. No one has the glass and it has to be ordered, and they were the only ones to be able to provide some help until we can get it repaired.
-
November 2023 by Kim Baldwin
We were instructed by our insurance to take our truck to a collision place to get an estimate. We live in Brady TX, when we arrived at accent and asked for an estimate we were told they were too busy to give us an estimate and that we needed to call and make an appt. I guess If you are all that busy you do not need my business I will go elsewhere.
-
November 2023 by Lydia Long
As always, prompt repairs. Vehicle always looks great!
-
September 2023 by Nicola Frith
These folks were absolutely amazing!! Cindy and Dustin helped me the entire process, able to answer questions, kept in touch for the whole process. AMAZING customer service!!! (I was a bit of a wreck seeing I totaled my car on a hog).
-
July 2023 by Jayme Johnston
I have used Accent for years. Hands down best customer service. The work is always done correctly, on time and they will do the best they can to get you the lowest prices. Would always recommend them.
-
November 2022 by R C
They are great, great service and understanding and customer service, as always my car ,and Trucks have been great . Highly recommend them.
-
November 2022 by Jim Clark
They did a throughly professional job on repairing the side panel of our company car. Then they cleaned it throughly -- inside and out. It looked like a new car! And they did not take very long to do it. I highly recommend Accent Collision, just as my friend who has been a long term Abilene mechanic recommended them to me!Services: Painting
-
November 2022 by Sandra Giehl
Very friendly people, always ready to help. Keeps you up to date.
-
July 2022 by John D
They are all about saving the insurance companies money. They said they repaired two major items which should have been replaced according to an expert I was referred to who owned a body shop for 25 years and works as an insurance appraiser now. They also used non-OEM parts and couldn't tell me if the parts were made with Chinese steel. I ended up selling the car because I couldn't trust the safety if we got hit again in the same spot, I didn't want to risk injury or death.
-
July 2022 by Robb McClellan
Great people and Service. Tyngsboro for helping truck back on the road after a hog incident!
