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December 2023 by Marquetteu Sneed
This was my first time using America's Best. I will recommend them to my family and friends. They all were very helpful and nice. Jon helped with getting my neww frames and he was very helpful and patient with me, I appreciate that kind of customer service greatly..
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December 2023 by Callie Hernandez
Dr Harwell is absolutely amazing! The staff was very knowledgeable and quickly got us back. Very professional. Dr Harwell really is patient and does her job thoroughly. She explained in depth what was going on with my husband's eyes. 10/10 recommended. Will be bringing our 2 daughters for their glasses and exams from now on.
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November 2023 by Chris Anthony
The employees were very helpful and had great attitudes the entire time we were there. Jose was the gentleman that helped me out with my glasses. We enjoyed the experience and will recommend this store to our friends and relatives.
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November 2023 by DeAnna DeLaGarza
I highly recommend America’s Best. The whole staff is amazing, friendly attentive. I didn’t feel rushed when looking for glasses. Jon helped me pick some out thank you!
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November 2023 by Sunday K
It was easy to make an appointment online or by calling. I read the reviews and was expecting a much better experience and professionalism. My appt was at 6pm. I showed up and was greeted and welcomed by a salesperson Jon. It appeared no one knew about my appointment. A woman who had her purse on her shoulder ready to leave for the day looked at Jon and shook her head no in front of me. She then walked off. As I was filling out a form she came back and said she needed me to fill it out quickly. Apparently, my appointment was keeping her there. A different lady came and took me to a room. She didn't seem welcoming or friendly either. I don't even remember her saying hello to me. Possibly she was in a hurry to leave as well. I get how it is when someone walks in when you are ready to leave except I had an appointment, and surely they were getting paid to be there. Saying hello and smiling and maintaining professionalism would not have taken anymore time. After that first room, I went to a different room with the woman who was shaking her head no and rushing me earlier. To my surprise she was the doctor. I told her I'm sorry to be keeping you here, but this was the appointment time I was told was available when I called. She did not say anything in response to this. I do not recommend this place for the exam. The only good experience here was the 2 sales people who were nice and friendly. Jon was welcoming and helped me after the exam.
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November 2023 by Trish Bossow
I LOVE America's Best! We travel in our business so I frequent locations all over the country but this Abilene Doc&Team were TOPs!! I am so happy with my new contacts & glad I came in. They are busy so my appointment was 10 days out but worth it... keep up the wonderful job Abilene America's Best!
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November 2023 by Michelle Bryant
I would like to give 10 stars if available. I walked in without an appointment. Just so happened they had one for me. They were extremely nice and professional. The eye exam wasn't as stressful as they have been at other places. They went out of their way to help me with my grandchildren as I was getting my eye exam. I will be going there from now on to get my eye exams. Thank you!
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November 2023 by mistie saucedo
Lilly was so nice and polite. I didn’t have to wait. She was very helpful and chatty.
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September 2023 by Brady Harwell
Always an amazing experience at America's Best Abilene. Excellent customer service from the front desk to the tech to the doctor. I can honestly say the best optometrist and office I've ever had!
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August 2023 by Sabra Cannon
I have struggled for a couple of years finding a good Optometrist. The doctor at this location was recommended and I’m so happy I went. I didn’t realize just how off my prescription was until she did my exam. I’ve always had troubles seeing after my eye appointments and thought it was just me. I am so happy and excited that I can actually see good again. She is very professional, upbeat, friendly, and personable. She will always have my business. #happycustomer
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June 2023 by Lopez Family
I'd love to give my own personal point of view and experience however, I never even got the chance to go as my appt was canceled on 3 separate occasions. The 1st time the Dr had an accident and wouldn't be able to see me. Ok, poor Dr, let's reschedule. A few days before my 2nd appt, canceled again. The Dr had an emergency and was unable to see me. Oh wow, the Dr is having a rough time, I'll reschedule. The 3rd and last time, the Dr was sick. Either this Dr has THE worst luck or they were pulling excuses out of their behinds. It was very disappointing seeing as my daughter had a great experience a few months ago. Sad to say, I'm done trying and won't be recommending to anyone who asks.
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June 2023 by Greg StClair
Just dropped by America's Best after 18 months for some much needed maintenance. What a pleasant experience. Greeted promptly, questions answered, glasses repaired. In and out in under 10 minutes! Nice job!!!
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May 2023 by Waco Photo Booth
Two pair of glasses plus eye exam for 79.95. I chose two cheapest pair of glasses. Yes one pair was sunglasses so I realized they would cost more. I was charged $109.00 for the Eyecare Club that I was not told about or even asked I cared to join. When I look at my receipt, that was conveniently folded and placed in an envelope before I could look at it, I am not able to follow all of the charges and discounts . I walked out of that place with a grand total of $592.92 but after the discounts I ended up paying $366.97. From $79.95 to $366.97, unbelievable!! I would have given one star but I have to give credit to the staff for being so kind and helpful. Jon is the young man who helped me and I know he and the rest of the staff are doing what they are trained to do by upper management. With inflation and prices going up on everything, this was just a hard pill to swallow.
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April 2023 by Laurel Alldredge
Jon was a great help to my husband and I in getting us a good deal and finding frames we liked for both our daily wear glasses and sunglasses. The eye exams were quick and efficient, and everyone is very nice!! We will be returning in the future. Thanks!!
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March 2023 by Kathy Calderon
My first time ever coming here and I definitely recommend. The doctor and staff are so nice and friendly and best of all they didn’t break the bank. Americas best are definitely the BEST! See you next year, you have a customer for life now.
