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November 2023 by Amy H
These people sent out a flyer about getting furniture for Veterans day sales with 0% finance. NO where on their flyer does it say that you had to have perfect credit in order to take advantage of it. I Advise Veterans, Don't waste your time. They won't honor their flyer with you.
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October 2023 by Amanda Liuzza
My very expensive couch was delivered broken 3 weeks ago. Not a peep from anyone about coming to fix it although I was told I would be informed of status and it would take a week and a half. I love the couch when it’s not broken and I loved the sales rep, but I’m very disappointed in this level of treatment by the delivery warehouse
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October 2023 by Laura Rozzlle
Found a lovely leather recliner. Sales staff was super helpful without hovering. We will definitely be back.
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September 2023 by About Time
My lift chair stopped working and they came out and got chair and replaced the remote and brought back chair. Real nice people working for Andrews furniture. Thank you all.
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August 2023 by C L.
Our first time shopping here. We are in the market for new quality furniture which I know Andrews has. We went through the entire showroom and not one person offered to help us or ask if we had any questions. Most everyone was standing up at the counter area which isn't helpful when we were in the far end of the store and had a question. One nice lady who was clearly getting off work quickly pointed out, on her way out the door, a couch on sale so there's that. That's why there are 2-stars instead of one. I appreciate the "no pressure" approach but this was basically the "ignore you" approach. Disappointed. Not sure we will come back for another look even though they have some good sales going on.
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August 2023 by Pat Staffordp
I took advantage of the sale Andrews had this pass weekend. The sales lady, Krystal,, assisted me and was very patient So that I would find just the right recliner to fit my needs and match my decor. It was delivered in a timely manner by Joseph and Chris who were friendly and polite. They made sure it was placed just where I wanted it.
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July 2023 by Teena Kincaid
I absolutely LOVE my outdoor patio chair that I purchased from Andrews Furniture! I have been looking for one of these for a while. When Katelyn Kincaid showed it to me, it was in stock and available now, I purchased it right away! My friend got one for herself too!!Katelyn does a great job in listening to what the customers needs are and helping them. You never feel rushed or pressured.Katelyn you ARE a Rock Star!!!
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June 2023 by Bobby
Great furniture at a good price. Super friendly staff. I bought a recliner for Father's Day and he loved it. Great quality furniture. Will definitely buy from again
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May 2023 by Rensheil Bickford
10/10 recommend. From the first phone call to the end of delivery, the staff of Andrews delivered the dream service.We were able to walk in the store and pick out a sale item to take home on the same day.Cathy helped us out and showed us around the whole store. She was very helpful and knowledgeable.The staff were patient with my autistic daughter who was not having the best day.Delivery fee is reasonable. Scott and another staff member *sorry I didn’t get your name other sir* were able to deliver the item to us within minutes after we found out it doesn’t fit in our vehicle.They respectfully and carefully brought it into our home right into the spot we wanted it. 100% stellar customer service. 10/10 will do it again! Thanks y’all!
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May 2023 by molly lenker
Easy and efficient ordering. Contact made as soon as product was in warehouse. Delivery quick and easy
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May 2023 by Gary P.
Above and Beyond. I bought two loveseats a few months back and love them. A piece broke on the electronic recliner portion, through no fault of Andrews of course. I called to get the contact information for the manufactuer so I could order a new part. Andrews said they are in England, let us just get the part and put it on next time we are in Eastland. They said they appreciated people shopping at their family owned business and would take care of this for us. Well, couple weeks later they showed up as promised with a new part and replaced the broken piece and all works great. This is greatly appreciated, and above and beyond. Please shop Andrew's Furniture and another local family owned businesses. The extra care they give is worth it.
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April 2023 by Gene Caffey
I almost never write reviews but after our first experience at Andrews, it is my pleasure. Andrews Furniture is a great place to do business and I would recommend them to anyone looking for quality furniture with competitive pricing and superb service, to pay them a visit. They are very helpful, knowledgeable, courteous, and respectful during and after the sale. The purchasing experience at Andrew's is not available in big box stores, so pay them a visit (even if you have to drive some distance as we did) and you will not be disappointed because it is worth the trip and your time.
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April 2023 by carl brandon
Great experience purchasing living & dining room furniture. No pressure from sales people. They will definitely have our business for future furniture purchases. We even received a handwritten thank you note from Katelyn!
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April 2023 by Lori Gallios
Andrews furniture is beautiful and great quality!! The wonderful staff addressed a problem we had and they were professional and made things right!! I recommend Andrews Furniture for all your furniture and home decorating needs.
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April 2023 by Eric L
Excellent customer service! Justin was our salesman & he was polite and professional. We went in to look at recliners. He showed us where they were located then left us alone for a long time. We have been looking for over a year for new recliners for our motorhome & have gone enough furniture stores from Denver to Dallas & at all but 1 or 2 places the sales person followed us around & a few times we left because of them. After a some time looking, he then came over & asked about the space the recliners were going in & steered to some options we hadn't considered. We had been to several Lazy Boy showrooms & Justin gave more information about them than the showroom staff provided. We ended up buying 2 Lazy Boy recliners from him. He assured is they would be delivered & set up on the date we selected. They knew the recliners would need to be brought into a motorhome. The day before a guy called to give a 2 hour delivery window. The next day, the delivery guy called when he was about 15 minutes away which was well within the 2 hour time frame. The delivery guys were polite & professional. They had no issues getting the chairs in & set up the motorhome.I highly recommend going to Andrew's Furniture for your furniture needs! And ask for Justin you will not be disappointed.
