-
October 2023 by Kristi B.
Well today I learned a hard lesson. I bought a car 09/19/23. When I test drove the car the breaks were squealing and the front end pulled to the right but I loved the car and the sales man, Randy, told me I could bring the car back in to have those things repaired. Well I work a lot and I work at 6 in the morning so not exactly easy to get it there. Today I dropped it off by 8 when they opened and they had my car ALL DAY long. Brakes were not fixed because they said i had driven the car 3,000 miles. When I was able to show them that I have not driven it 3,000miles, close but not quite , the answer changed to it passed their inspection and I didn't have it in writing. Fortunately my front end alignment is covered but it wasn't done today because they had to order parts. I asked for an estimate of when I could expect parts to be in and was told they have no idea. I asked exactly what they did with my car today from 8-5 and was told they addressed the check engine light but they couldn't tell me what exactly they addressed and rudely let me know my car wasn't the only car they had in the shop. My salesman was super friendly and helpful UNTIL he sold me the car and then today when I asked why I had to call at two for an update he let me know he was basically too busy to call me with updates. Basically once he made his sale his whole attitude changed. I feel like they or he was very dishonest in making it sound like repairing the brakes and front end alignment would be quite simple when it obviously isn't. This is the third car I've bought from this place and this particular salesman and I've always been pleased with them but after my experience today I can guarantee it will be my last purchase from them. I've never felt like a car place has screwed me over until today**** edited to add that today when I originally asked about the brakes the salesman told me my brakes were fine! When I asked why they were squealing his boss came out and was the one who rudely told me my back brake pads needed to be changed and reiterated they would not be covered. They had my car for EIGHT hours and did NOTHING.
-
May 2023 by Chris N.
I bought the Ram 1500 used with every warranty possible. Within 2 weeks of purchase, the starter failed. Arrow replaced the starter and returned the vehicle. A loud "clunk" sound started coming from the new starter when starting the vehicle. They then replaced the starter a second time. The sound has not gone away to date. After an additional few weeks, I found several other issues cropping up. The battery reserve is less than 20 minutes. This should have been covered under the warranty that Arrow provides. I also had some form of shifting of the frame/suspension started in the rear end (at least that is what 2 other shops in town told me the day after I picked up the truck). There was a code in the computer (U1286 I think) as well. I was unable to fill the vehicle with fuel because the filler neck had dirt behind one of the doors supposedly. I spoke with a sales manager after posting a poor review on Google in regard to the service I received. An agreement was made at the time that they would look at the truck and provide me with a rental car at no cost if I removed the Google review. I agreed to give them another chance and removed the review. I received the rental car and turned my truck over to Arrow for repair. After 2 weeks of having the truck, they told me that the battery was weak, the flywheel had damage, they were unable to determine what the code in the computer meant, and they were unable to figure out the "clunking" of the truck. They took the truck to 2 local Dodge dealers for diagnostics. After all of this, just shy of 3 weeks, I was told that my truck was available for pickup and that everything was working as expected. No repairs were completed.In conclusion, after a starter failing just after the purchase of this 2020 Dodge Ram 1500, I have had nothing but issues with the vehicle. I have owned it for less than 2 months (which most of the time the truck was in Arrow for "repair"). I have had to speak with managers, check daily on the status of the supposed repairs that would be taking place, and have had my truck returned with no repairs or issues resolved. I sincerely regret purchasing a vehicle from this company. I have spoken to another shop here in town and will be taking any further issues to them as soon as possible for repair.
-
April 2023 by Lacy M.
I bought my car brand new 2 years ago. 5 days into having my car it had issues. and to this day it still has issues and no one at arrow ford seems to care. all they care about is money. I tried seeing if they would trade me out of my POS car that's almost gotten me in a wreck a couple of times and apparently the best they could do was try to sell me a car that was like 8k more than what I was already paying. MY CAR HAS BEEN IN THE SHOP MORE TIMES THAN I CAN COUNT ON BOTH HANDS AND MY CAR IS STILL NOT FIXED. WHY ARROW FORD
-
April 2023 by Aysia B.
A car shouldn't break down after you leave the lot! My girlfriend bought a 2015 Kia from here and literally watched the engine break down we were stranded CPI insurance was closed... I have a 2015 HYUNDAI and had it for 4 years!AND with more wee mileage than the KiA OPtima by the way same maker same engine recall. honestly sad to see being her situation. So let me say this be careful of these people I'm pretty sure the reset the engine light setting and a lot of other stuff looked at car fax said nothing about engine or anything dealing with that needing work I had to drive her home 10 hours just because of your faulty cars. I'm not the first and guarantee 95% guarantee she won't be the last. Good job car salesman.
-
August 2022 by J H.
This review is about my car buying experience which was one of the best I have had. I live two hours away and worked with Malcolm on my Bronco order. He kept me updated regularly on the progress of my order and answered all questions patiently and with a good attitude. When my vehicle arrived everything went smoothly with accessories, paperwork and previously agreed upon price with no surprises added. I would recommend this dealership!
-
August 2022 by Jim Wind
Quick and easy to deal with.. Parts getting hard to find but these guys know how to get them. Have your VIN and they will hook you up
-
July 2022 by Tamara J.
Left my car for repair. Didn't realize the items in my car would be up for grabs by the employees. Someone stole a change jar worth about $50 dollars. Called to report it. Was transferred to Scott (don't remember the last name) didn't bother to call me back.
-
June 2022 by M H.
On Friday afternoon I buy a new Ford -150.After roughly 20 minutes later the dashboard shows low tire. Salesman says bring it back. I did. Service says they can't find any thing wrong with any of the tires.Salesman says watch the tire pressure everyday. Monday it is obvious there is aslow leak. Take it back to Arrow Ford. Can't look at it for 2 hours per service. I ran out of time. They remembered me.Thursday I take it to Discount Tire becauseit's obvious that tire losing air. In 5 minutesDiscount Tire shows me a chalk line and a circle drawn around a screw leaking air. It was a brand new truck and I "thought "they would at least look at the tire. I washappy that Discount Tire found my problem, I paid them and I was on my way.I went by Arrow Ford and no matter who I spoke with they were having nothing to do with it. If it was not covered under warranty seems like they would told me how much it would cost but no one even did that. My neighbor bought a truck from Arrow Ford and his response was"aren't they awful" before I said anything. The salesman, who is part time and a student told meI had to call him to make an appointment for service. What do you do if he isn't at work? If they can't fix a tire, then how canI trust them to work on my truck? The general manager is certainly not interested. The more people I speak toabout Arrow Ford service the more it appears to be common knowledge thatArrow Ford does not give a damn. Lesson Learned: never buy anything fromArrow Ford in Abilene, TX!
-
October 2021 by Andrew L.
Excellent experience. Saw an F150 I liked on their website and contacted them about it. Had brief negotiations over the phone, financed the vehicle over the phone, and then they drove it over to me in Dallas where I signed a few papers. Salesman was responsive and finance manager was straightforward. Would use this dealer again the next time I need to buy a Ford.
-
August 2021 by Andrew A.
Service is horrible brought it in for a sensor on the wheel change, got here before 8 sat there till almost 1 and the truck had not been touched yet. Sensor simple fix. Bad service
-
November 2020 by Becca T.
Our salesman Connor was amazing. He got me into a 2016 Ford Fusion which was exactly what I wanted! Completely smooth process.
