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August 2025 by Coral
Our experience was very pleasant. Customer service was excellent and we had no problem in getting into a larger vehicle. Excellent excellent service. Thank you Avis!!!
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July 2025 by J.P. Reeves
I’ve been renting through Avis for several years now, and I’ve had the pleasure of working with Roger Hinkle on many occasions. Without a doubt, he is the best customer service representative you have in Abilene, TX—and I’d go so far as to say he may be the best in the entire country.
I typically don’t take the time to fill out customer service surveys, but after my experience with Roger today, I felt compelled to do so. His professionalism, attention to detail, and consistent commitment to outstanding service deserve to be recognized. He truly represents the best of what Avis stands for.
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July 2025 by rhiannon sanders
I went to the airport to rent from enterprise because thats who I normally use and they were open the earliest on a Sunday. I didn't realize the airport location only takes credit if you dont have a flight. So I went to avis who actually does take debit. Their deposit was much cheaper (only $200). Then the man adjusted it even more so that my total holding was only $200 & they released the rest back minus the actual price of the rental. I was in a hurry and they were extremely easy, quick, & affordable to work with. I noticed when getting in the front rim was dented along with a chipped windshield and some scratches and the under carriage hanging some. I didn't mind but I called just to make sure I would not be the one faulted. The guy wasn't aware of all of the things but said hed make note of it. After returning the car after hours I received my full deposit back early the next day where as enterprise seemed to take a bit longer than that. The only thing I didn't like is that since its in the airport if you come back super late the doors are locked and you have to wait till the morning to put the keys in the drop box. I wish they had a drop box that you could use from outside. Other than that I am a happy customer that will definately be using them again!
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July 2025 by James Harrell
My experience at this location in Abilene Tx was excellent. The agent at the desk was very friendly and helpful. She was knowledgeable and explained things thoroughly. I will definitely be back and highly recommend this location.
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June 2025 by Demar
I had a great experience at Avis, thanks to the outstanding service provided by Holly. From the moment I walked in, they were welcoming, professional, and genuinely helpful. Holly went above and beyond to make sure I got the right vehicle for my needs, explained everything clearly, and made the entire process smooth and hassle-free.
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June 2024 by Priscilia Salinas
Good prices and availability
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February 2024 by Melissa Robinson
I prepaid for my car upon arriving 10 minutes early on my flight the Avis employee was no where in sight. I stood there for a moment another lady arrived she stated she had been there for 10 minutes already and has no clue where he is. I saw a note on the counter that be back shortly. After 10 minutes of me being there I asked the hertz lady if she knew where he was; he might be cleaning a car so I walked outside around the rental cars and he was no where. I called the local line got customer service explained everything they said give him a few minutes. I said well a few minutes is 5-10 and he has already passed that time. I went looking for a place to file a complaint online but was not able to locate that just said to call customer service. After 30 minutes passed he was still not there. I went over to enterprise ask the guy there if he knew him and had his cell so we could find him. The lady and I both had plans with family…needless to say mine did not work out due to being so late waiting on your employee. The enterprise guy called his boss who called the Avis employee this guy said he was 4 minutes away. He did come walking in but by then I was mad for missing a family function. I told him we deserved some kind of refund or something, he ignored me rung me up and informed me I would not be getting anything. He then informed me I did not need to be rude; I said you should not have left without someone knowing where you are. He then informed me that I did not know what was going on he could have had a family member die…I said well if that was the case you would have called your boss so they could replace you. He said I put up a sign, I said yes you did and it said “I will be back shortly”. I asked him to define shortly, to me that is 5-10 minutes but he was over 30 minutes before he never came to the desk. I will not be back and I have purchased from Avis over the last 5 years.
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February 2024 by Brent Campbell
Terrible experience. Turned in car full of fuel…dropped car off and got charged to fill car up at 9.99/gal. Had to call customer service. They offered to refund 30% of the fuel charge. Told them it was theft and I’m taking it to the top. They finally agreed to refund 100% of the fuel, but what a racket to have to go thru, all because employee checking in tried to make a little extra $. Be sure to check your receipt!
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February 2024 by Druanna
Rented from the airport in Abilene, TX. I don't keep credit cards but AVIS worked with me and the man behind the counter was exceptionally good. A down to earth guy. Made the whole experience smooth and the vehicle was good. I hate AVIS's national number that we have to call to get information but working with the local people at the counter is a really good experience. Wish they were the ones we could call with questions...
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January 2024 by Macky Salinas (ykcamsanilas)
I would give 0 stars to this location if I could. We rented a vehicle here for our trip to Dallas and as soon as we arrived to the location, we noticed there was smoke coming out of the bumper and it was leaking. There was green stuff leaking which tells me that it’s the coolant. We drove the vehicle safely and in an orderly fashion so this tells me that they’re not maintaning their vehicles properly and risking the safety of my family because a well maintained vehicle shouldn’t do that. I called for roadside assistance and they towed the vehicle and they booked me an uber to another avis location which is in dallas fort worth airport. They gave me the keys for the replacement vehicle and I noticed right away that the check engine light was on and as I was driving it, the oil change notice popped up so this is another reason why I’m not happy with the service. We’ve also purchased the electronic toll before picking up the vehicle and it didn’t work when we were at the toll and had to pay. I’ve talked to customer service about this and the best they could offer me is a $50 refund and when I mentioned that I’d like a full refund on the e-toll that I paid for, they also offered me a free day coupon for rental but I couldn’t take the offer because I’m from Canada so I asked if I can use it there instead but he told me that I declined the offer that the best he can offer me now is the $50 and the e- toll refund. I should get a FULL refund on that e-toll because I paid for it and didn’t even get to use it properly. I even missed my reservation for ripley’s believe it or not because I had to wait for the towing and surrender the keys and get a replacement vehicle and this is the ONLY COMPENSATION they can give me after all the stuff they put me through. I’m here for vacation and instead they gave me a headache of problems that I had to handle. I didn’t decline the offer but told him if there’s any way I can use it in Canada instead but he made it sound like I declined which I DIDN’T. To anyone who’s planning to rent a vehicle, just rent somewhere else because you’re gonna have a bad experience.
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January 2024 by Demar Brown
They always do an excellent job with customer service. Every time, they make me feel appreciated. They go above and beyond to provide me with the best deal.
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November 2023 by Michelle Ballard
Not good customer service or communication
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October 2023 by David Viertel
Fantastic service. Flight was delayed and Kyler called to check in several times and saved us a car. The service was amazing! If you rent in Abilene use Avis!!!
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September 2023 by Victoria Carter
Have rented twice recently from the Avis Abilene Airport location. Each time I was greeted by Roger in a friendly and professional manner. It was the easiest and friendliest car renting experience I have ever had. The vehicles are just steps away in the parking lot, not like the airports where you have to take a shuttle. The vehicles were clean and new. Everything was absolutely perfect!
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August 2023 by Miguel Duran
Wow the manager told me had to vacuum, wash and detail the car before she brought it back. Is this accurate???
