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March 2024 by Phil AndFamily
I’m switching banks / they finally closed this dumpster fire of a location making zero BOA locations in town.
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March 2024 by Taylor R
Staff is awesome!
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March 2024 by Walter Lazo
Arrived at 4:02 after driver like a crazy person to make it before they closed....I was turned away... all I needed to do was cash my check so I could fix my truck and make it back home....Now I'm stranded here...No human empathy....Just looked at me as if I was worthless...Thank you guys....
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February 2024 by Gary F.
Horrible experience, Bank of America in general is the worst bank I've ever banked with. There is no reason to open an account and place your money in an institution that doesn't respect and honor customers.
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January 2024 by ini AK Channel
Good service, great staff, best solution.
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December 2023 by Mac Parsons
horrible service. lines out to the door and only one teller. Tried to call the location and could not get through to anyone. Tried several times to reach someone and was still not able to. Why our company continues to use this bank I have no idea.
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December 2023 by Wiley Singleton
Classic BoA. DMV feel. ATMs frequently down. Dim employees that don't want to help. Closed down 6 drive through lanes and replaced them with ONE ATM! LOL! Lame fees, useless staff... bank somewhere else.
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December 2023 by Marti V.
Checking the reviews before arriving, I was afraid they would not be of much help. Was happy to find that just the opposite was the case. Each member of the staff we encountered was friendly, knowledgeable, and most helpful.
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September 2023 by Tracy R
I would give zero stars if I could. Terrible bank. COUNT YOUR MONEY BEFORE YOU LEAVE THE BANK. They have stolen from my elderly mother and will not make it right. A teller shorted her thousands of dollars on a withdrawal. ALSO they need to count the money in front of the customer so that they can see it being counted!! Horrible bank. Honestly unreal how bad it is. Very sad. DO NOT BANK HERE.
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September 2023 by Dawn (DawnLovesDusk)
I would give them no stars if I could. They don't answer the phones. I've tried several times over several weeks and never once have I been able to get through. They closed down Abilene's other BOA location and this location closed their drive-thru. Go with another bank. Customer service with BOA has really gone downhill over the years. They want you to do everything online. Guarantee after I post this, an automatic reply will be posted asking that I contact BOA customer service through either Facebook or Twitter which is just unbelievable. For a bank to refer you to a social media site for customer service is beyond irresponsible, both for security concerns and for any of your customers who either choose not to engage in social media, don't have access to it or who may not understand it. Way to alienate a portion of your customers BOA.
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April 2023 by 阎冰
Hi, I need to get 2 things done here today.First, I would like to complain to the staff who helped me with my business on Saturday. Because of her negligence, it has a great impact on me. he didn't sign my cashier's check. My house transfer yesterday was not completed as scheduled. This incident caused me to take time off work today and drive another three hours back and forth to get here, disrupting all my plans. My round-trip fuel expenses, leave and salary reduction expenses, etc. Bank support is required. Compensate me. My wife was very angry yesterday. yesterday we were angryBecause we are very happy to have bought a house. As a bank worker, this is a serious job error. lNeed your explanation; Secondly, please help me complete the remittance, our house is one step away now
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March 2023 by Manley Beasley
Deposited $5,000 into the ATM. The ATM failed and said something along the lines of "sorry, we can't return your money." It ate $5,000, much like you'd expect from an arcade with broken machines.The bankers inside the building were unable to help, and said to call the number - as the local ATMs attached to the building are seemingly run by a third party.The fact that you have to call a customer service representative on the other side of the country to submit a ten day "investigation" to get back cash that you just deposited into a building with a dozen BoA employees working inside - that's a problem.I'm beginning to wonder why anyone, including myself, would stick with BoA as opposed to another bank that takes it seriously when their machine steals several thousand dollars.
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January 2023 by Honduras Traveler
I get better support on the phone not going to lie. No wonder all of the Bank of America branches have closed in Abilene. Why even bother. All the questions I had were also answered in the lobby without any privacy and a bunch of people staring at us. Also, the TLDR is we can’t help you, and the person that could get you a list of requirements that could help wasn’t there.
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November 2022 by Paul Stephan
This is the bank I use and I've had my account for over a year now. I just wished they had more than one branch office in Abilene.
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June 2022 by Chona T
All of the associates are friendly and efficient. They made sure that your concerns are being attended to asap. Great customer service from Jennifer.