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June 2023 by Christopher Harris
I’m driving from cisco Texas to Abilene which is 45 miles away, called for a paint needing to finish for troopers, mind you 15 min before they close, says no we close in 15 mins, referred me to go to sweet water which is 1-1/2 hrs for me one way halfway to midland!!Called the sweet water store said they close at 2 but said he would wait don’t get a ticket!! That says it all, I’m done with Abilene if that’s your patronage
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April 2023 by Mark W
Staff is great
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February 2023 by Travis Morton
Been painting for 30 something years needed them to hunt a paint color up without a paint code and the blew me off. I know they can because I've done their job beforeSo ill go somewhere else next time
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December 2021 by Deon DeRamus
Friendly and spirit lifting employees. No matter what u feel walking in they will have u leaving alive and laughing. Great service .
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December 2020 by Charles King
I called Andy Reeder a day ahead to make arrangements for Andy to personally mix my paint as he had done previously. The next morning as I left Brownwood I called Andy to remind him and tell him that I would be there at 10 o’clock. Upon arrival only Alicia was there and we left our airplane cowling and told Alicia we have an appointment and would have to leave Abilene by 1 o’clock. Alicia assured me that would be plenty of time and so we left and came back at 12:30 only to find Alicia eating a hamburger with no regard for the fact that we were on the schedule. Nothing was ready and Alicia continued eating a hamburger and only when someone else came in did they continue working on our paint order.Andy finally showed up and when we finally left about 130 I knew that we were likely to have paint that would not match because Andy did not do the matching as we had requested. I was warned several times by customers do not allow Alicia to mix the paint as it was never right when she mixed it . Sure enough when we tried the paint it was not even close.I called the manager in Odessa Wayland Webb in order to get this resolved and have asked him to refund me everything I’ve spent and for some of the time that I wasted on that day when they were supposed to mix the paint properly and he has refused to do so. Wayland has no consideration for my totally wasted day and all the hours and time that I have spent and I wanted to share this on Google reviews to warn other people that NAPA as well as Andy Reeder have no regard for other customers when they don’t properly take care of those customers especially when those customers made a concerted effort to be properly cared for. My effort on this Google review is to allow other customers to know that NAPA does not have any personal care for their customers and are not willing to step up and refund those customers properly when they obviously dropped the ball and messed up.
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December 2020 by Jeff Nelson
Thanks Cameron taking the time to match the touch up paint needed for my camper. It was a perfect match.
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December 2020 by Jerry Turnbow
Alisha is very easy to talk to as well as very helpful and knowledgeable.
