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February 2024 by Barry & Kelli Jo Gurley
Very pleased with the service provided by Joe and his crew. It took just a little less than a week from start to finish but we are back on the road. Olga was very kind and helped us secure financing through Synchrony with a special rate of 0% for 6 months.I highly recommend them if you need transmission work.
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January 2024 by Jacob Wolda
I called them ahead and they said they'd let me know when the tow truck got there and they never called. I tried calling repeatedly just to confirm that it even made it there. It wasn't until I managed to bum a ride 2 days after just to drive by in order to confirm that they even got it. Afterwards I spent the next week non-stop calling only to go to voicemail and when I reached someone get blown off. Meanwhile I made sure to be patient but the only time I manged to hear from them was when they decided to call and tell me that I needed to move my vehicle because I left it there too long. All the meanwhile after 18 days they had already done a diagnostic and refused to get back to me after numerous phone calls. In the end it's a huge slap in the face to show patience just to be told I'm taking too long to remove my vehicle after desperately trying to know if they even got it in the first place. Having a very dynamic schedule with me and my wife being military/nurse made everything extremely difficult. Bottom line that's just bad business, just tell me y'all are too busy in the first place.
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December 2023 by Kayla Adams
If you have car problems, this is the place to go! They know exactly what to do to help! And pricing is fair! Thanks y'all!
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July 2023 by Lopez Family
Joe is a nice, honest guy. He explained codes to me and why certain codes were reading. And he suggested checking for warranties, to save me money at the dealership. I appreciate his knowledge and kindness.
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May 2023 by Jana Sprout
What a wonderful experience!Joe and his crew are 1st class!Called me set up the appointment, took my truck in and diagnostic. Set an estimate stuck with it in an incredible fast time as promised, delivered on time and in perfect condition.Can't say enough about Big Country Transmission!!Thank you for you Joe!
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April 2023 by Steve Garrett
I come in with transmission issues dropped off they worked with my extended warranty company and communicated with me through the entire process. The repair to rebuild my transmission was very quick. Very pleased with the work and the customer service! Would recommend big country transmission to anyone with transmission issues.Service: Transmission
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February 2023 by Isaac C
After originally taking my vehicle in for transmission work, I have continuously had to take my vehicle back in for the same issues. The mechanic refuses to take responsibility and is blaming the problems on other unrelated parts of the vehicle. He has tied up my vehicle for several months and has begun to avoid any form of communication and isn't willing to find a way to compromise. \n\nThe first time I took my vehicle in, I requested a transmission rebuild. He had it for 2 weeks. The same day I picked it up, it dumped the transmission fluid. He then kept it an additional week, stating it was the torque convertor that was unbalanced which caused it to dump fluid. After driving the vehicle for a couple weeks, I noticed the clutches sticking which caused the vehicle to stall out at stop signs/red lights. I took it back to him and after 2 more weeks he claimed to have fixed the issue. I was pulling a camper when the vehicle dumped transmission fluid again. The mechanic is now stating that one of his workers found a hairline fracture in the transmission, but they still put the vehicle back together anyways and that my current issue is unrelated to the transmission rebuild. He said my truck would be ready within 2 weeks, it has now been 3 weeks with no communication.
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January 2023 by Demar Woolfolk
Does great work on car and trucks . Very good people here at this shop.
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November 2022 by Mike Gonzales
Just needed my linkage adjusted. Kept my truck for 2wks and fed me lies about my radiator. I will not used them again. I could say alot more about the work they did and what they charge me,but God don't like ugly.Service: Transmission
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August 2022 by Marilynn Sylvest
Only experience I had with them is calling their phone number and getting their voice mail several times. Left my name and phone number but never received a call back. I don't know how they are in business if they can't return a call.
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July 2022 by C Rod
They did an excellent job on replacing our transmission.5 ? s .Tammy Gonzales recent customerService: Transmission
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May 2022 by jayson starkey
If there was a negative star rating this would be the place! HORRIBLE Service! They never answer the phone...better yet have answers to anything. The mechanics say one thing then tell you another. I would not recommend this place to my worst enemy. HORRIBLE.Service: Transmission
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April 2022 by Michael A.
About two weeks ago my 2002 Ram pickup had a massive driveshaft failure and subsequent transfer case disaster while driving across Texas, 30 miles outside of Abilene. The wife and I were stranded in Abilene, with the mishap occurring on Thursday evening. Vehicle was towed to Dodge dealer, their solution was to buy a new truck. Finally on Monday morning I got in touch with Joe from Big Country. He said he could take care of my truck. Within one week he got the new drive line and transfer case and my truck was up and running again for a very reasonable price( way cheaper than a new truck). Thanks to Joe and his mechanics for all their help. There’s a place in heaven for good transmission/driveshaft guys!!
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April 2022 by Marc Martinez
These guys had my pickup tied up for 3 weeks and never even fixed it. I called and couldn't get a straight answer on how long it would take. They may be good mechanics, I'm not sure, but they are awful business men who have no concept of customer service and transparency.
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February 2022 by Jill Rains
Al and Joe were a great help when we had a transmission problem driving through town. They helped us with kindness and professionalism.Service: Transmission
