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September 2023 by Lani R.
I had to return a rental to this location and I never received a receipt and then my rental somehow ended up in New Mexico. It's been a nightmare trying to get the receipt to match my travel dates and get a refund
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May 2023 by Alan N.
The staff is very nice but this is NOT a corporate Budget location for car rental. No Quickpass capability Off airport Limited inventory High mileage cars Again staff very nice and professional.
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January 2022 by Jess W.
Absolutely horrible service. We made a reservation to rent a truck, showed up at 10am and they're internet was out so they couldn't rent to us, but said they would call us when it's back up. We checked every other place in town and there wasn't the truck we needed, or we would've gone with somewhere else. We called back around 11:30 to check in and the internet was back on but they hadn't called us. We got there and it took 50 minutes to get the truck rented because their printer wasn't working. They called customer service for it and talked crap about the guy the whole time, cursing in front of us and disregarding any customer service. Horrible service, unkind employees, and just an overall bad experience. Would not come back
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September 2021 by MC Rangel
Was affordable and easy
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September 2021 by Johnny Butler
After a long trip of everything falling apart the gas cap broke.After all the lies and false promises from the company after dropping off the truck and car trailer that we were not able to use because yup you guessed it the straps were broke I'll never rent from them again and I pray that anyone who does stays safe there's nothing like moving 1200 miles and stressing if your going to make it and if/when the truck breaks down its not in a way you can't come back from.
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March 2021 by Reagan T.
Worst management in history, ABSOLUTELY NO CUSTOMER SERVICE AT ALL. They let any one work the front desk, they openly cuss and fight in front of customers, the whole place stinks and is never clean. No one ever wears a mask. DISGUSTING PLACE WILL NOT EVER BE GOING BACK.
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February 2021 by Square one construction
After a long trip of everything falling apart the gas cap broke.After all the lies and false promises from the company after dropping off the truck and car trailer that we were not able to use because yup you guessed it the straps were broke I'll never rent from them again and I pray that anyone who does stays safe there's nothing like moving 1200 miles and stressing if your going to make it and if/when the truck breaks down its not in a way you can't come back from.
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January 2021 by John S.
I should have read these reviews prior to traveling. Like the others mentioned it is not at the airport as advertised and not conveniently located. We were picked up from the airport by a young man who acted like it was an inconvenience. The car was dirty and not full size as I requested. There were only compact cars on the lot. When I asked about the only clean car on the lot, I was told it would be $20 more a day. When I asked to speak to the manager, the young lady tells me the business is privately owned and the owner is not available. Lesson learned, do not use Expedia and do not rent from Budget!
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October 2020 by April M.
From my initial phone call into budget for pricing, I had an amazing experience. A young smiling Regan was waiting at the airport holding a sign for me when I walk down the stairs at the airport. She drove me to the budget rental which is just a few miles from the airport very easy to get there. It only took her a few minutes to get my contract and do awalk around with the car. I rented a Kia Rios it was a perfect car for my four-day trip in West Texas. It was clean, modern, I had navigation and worked with my iPhone. I had to make an unexpected drive from Sweetwater to Lubbuck. I called into the office and spoke to Reagan about checking about the miles. Reagan was so sincerely upbeat and cheerful and gave great customer service to me explained the free miles. It is was wonderful that the miles are all free. Dropping off the car was on a Sunday it was a pretty smooth experience. Car return is there at the airport so you don't have to go to the budget that is only 2 miles away. Being on a Sunday the office opens I think at 10 so I dropped my car off and follow the instructions listed on the contract. Once again, I did call Reagan at Budget on Sunday and she was there at work again and answering my question. Since I will be returning to Abilene more often now I will definitely be a return customer and hope to always see Reagan smiling face at the beginning of my trip!
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May 2020 by Scott Cermenaro
Person working the desk was clueless, I'd go with Uhaul
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February 2020 by Linda L.
They have a guy at the counter that has the personality of a brick wall. He is rude and really doesn't know what he is doing. I was told a price and it was higher when I got there. He said well that is the price. Then manager came in and he fixed the price cause he knew what to do and said it was right now. The car was supposed to be full and was 1/4 of a tank. I called no one answered so took the car back and he said I won't charge you for the gas. ???
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August 2019 by Gary Park
Not bad, decent deal, might go back....
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June 2018 by jared
Tried to reserve a 26' tuck cause I have some big stuff that needs moved but they called me a couple days before my reservation date and basically said sorry your our of luck, your reservation is meaningless and we're not gonna get you a truck. Called the 800 number to try and figure something out and just got the runaround all day. Horrible customer service and just bad business. Why have online reservations if you're not gonna honor them? Just tell everybody to come the day of your move and see what they have. Now it's too late to even get a truck somewhere else because everyone else is booked up. Y'all have completely screwed me and I will certainly never use budget ever again. Not that I even got to this time
