Car Rental in Abilene, TX

“Basically took my Audi there to repair some shallow dents all along the passenger side (hooked a mirror on a parked car, duh). They did an amazing job, were super friendly, and even fixed a small dent we had not seen at first – at no extra charge! I thought the price was extremely reasonable, considering they repaired four panels on the car. Exactly the kind of service that will make me a repeat customer and get me to recommend them to all my friends- especially since they are a local, family owned business.Way to go Dent House!”

“Maddi was a great help in getting us started with our rental. She was very friendly, informative, and maintained a positive attitude throughout the entire process. When we came back with questions about how long we had our rental, she was happy to help and answered everything clearly. She was a pleasure to work with and we really appreciated her excellent customer service. ☺”

“Rented a car in San Antonio (SA) and drove to Abilene. We had a flat tire in Abilene and had to put on the spare. We then needed to exchange the car for the drive back to SA. We ended up at the airport location where Ryan Fuentes, Branch Manager, helped us out. Ryan did a fantastic job for us and we greatly appreciated the phenomenal customer service he provided in a courteous, friendly and expeditious manner. Thank you, Ryan.”

“Worked with Clayton to set up a rental over the phone. He was very friendly and accommodating. Clayton had the rental ready the next day as promised. Truly appreciate the kindness and dedication of great customer service he offered. Thank you Enterprise for having a great employee like Clayton!”

“I flew into Texas and went to thrifty to get my rental car, waited 45 min but my reservation was at another location. How was I to know that if I made my reservation with the airport!?! Not only that but they ran out of cars. So I called the other thrifty location, canceled my reservation since I had no way to get there and went to the next available desk which was National. Elizabeth did a wonderful job in hooking me up with the Emerald package and I was on my way within ten min. She provided the best customer service and I was very pleased. Thank you Elizabeth!”

“I had a great experience! The service is always friendly, professional, and efficient from start to finish. The car was clean, reliable, and ready to go when I arrived. The staff (Holly) made the whole process easy and stress-free. I really appreciate the excellent customer service.”

“From my initial phone call into budget for pricing, I had an amazing experience. A young smiling Regan was waiting at the airport holding a sign for me when I walk down the stairs at the airport. She drove me to the budget rental which is just a few miles from the airport very easy to get there. It only took her a few minutes to get my contract and do awalk around with the car. I rented a Kia Rios it was a perfect car for my four-day trip in West Texas. It was clean, modern, I had navigation and worked with my iPhone. I had to make an unexpected drive from Sweetwater to Lubbuck. I called into the office and spoke to Reagan about checking about the miles. Reagan was so sincerely upbeat and cheerful and gave great customer service to me explained the free miles. It is was wonderful that the miles are all free. Dropping off the car was on a Sunday it was a pretty smooth experience. Car return is there at the airport so you don't have to go to the budget that is only 2 miles away. Being on a Sunday the office opens I think at 10 so I dropped my car off and follow the instructions listed on the contract. Once again, I did call Reagan at Budget on Sunday and she was there at work again and answering my question. Since I will be returning to Abilene more often now I will definitely be a return customer and hope to always see Reagan smiling face at the beginning of my trip!”

“What great customer service I received on 8/5/2026 at ABIHERTZ. THANK YOU for helping me get home. When all hope was lost you prevented me from having to sleep on the airport couch. I apologize for being non responsive in your attempts to cheer me up, but believe me it was appreciated and thought about the entire ride home. Unfortunately I was so distraught I didn't get the name of the amazing woman that assisted me and your name isn't visible to me on the paperwork. Hopefully when I return you will be working so that I can thank you in person and at least give you a smile this time. I hope you see this appreciation of your service and it gives you a little joy in knowing that your attention and care for people really matters. Thanks again.”

“I have rented vehicles from Budget for many years. I have never had a negative experience. The staff is always helpful and friendly. It is a locally owned franchise, and the same employees have worked there for years, so that speaks volumes. Keep up the good work Budget!”