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January 2024 by Mario Ochoa-Granados
Haven’t gone into the branch for a while but today I needed to go inside the lobby and entering the branch it was busy but was greeted by Courtney an employee at Chase. It was great to see how she greeted and had conversations with us and others waiting in line and helping out. She made the atmosphere pleasant, and everyone working there had great smiles on there faces which made this visit great.
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January 2024 by Angel Calderon
I’ve been using the drive through/commercial lane at this location for the last few years. The tellers are so friendly and have great communication!
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December 2023 by Abel Mendoza
i like it
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October 2023 by Jeri's Joint
The drive-thru is pretty outdated, but if you go inside, the staff is very friendly . I have never had any issues either.
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September 2023 by Pat Terry
I come to this bank 4 to 5 times a week, never has anyone been rude or unkind to me .when I walk in they all smile and say welcome and I feel welcome.
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July 2023 by Warren Caudle
I will give 5 Stars to Dawn, who worked hard to take care of several issues. A supervisor was rude, telling her to hurry up. He had no idea what all she had been doing for me. Typical management - barking orders in front of people to show their self-perceived power. Sad that Chase has shut down so many branches. This is a 200+ mile round-trip anytime I need some face time. And with ruse supervisors, I can see folks going elsewhere.
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July 2023 by Colin Locke
Good luck getting anyone to answer... Automated system just hangs up on you
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February 2023 by Ruby Jean Gonzales
Great customer service. Nice and friendly with all your needs. Doing business with chase over 30 years.
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January 2023 by gjergj mulaj / texas bbq
PLEASE DO NOT OPEN ANY KIND OF ACCOUNTS WITH CHASE.First of they have the worst customer service and for every question you have they say there is nothing they can do about.They restricted my account and they won’t release it.What bank in the world doesn’t let you use your own money?Chase is absolutely a f… joke . Get out of there everyone. Look at Their reviews just 2.3 .
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November 2022 by Jeremiah Steninger
They are hard to get ahold of (no matter who you are, even another Chase) due to their chronic understaffing. However, the staff they do have are amazing and will go above and beyond for you.
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October 2022 by Chase H.
Their atm ate a cash deposit. Branch manager refused to help and pretty much told me too bad.
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August 2022 by Rebecca S. Lancaster
Thankful Chase has kept this Branch open in Abilene. The Associate Bankers work hard for the local customers. I've been banking with Chase for over two decades and this branch is the best.
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June 2022 by Ivory Dearing
Wow why does it take 30 minutes a car in the drive threw? I went threw the drive threw for a simple deposit, there was one car in front of me and I was there for a little over an hour. Worst bank I've ever been to!!
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June 2022 by Bonnie Griffith
I sent my daughter with CASH to pay my house payment and they wouldn't accept the payment because it wasn't me making the payment. I've never heard of a bank not accepting a CASH payment from anyone!
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May 2022 by Roberta L.
I cannot say enough good about the Customer Relations Banker at the Chase Bank in Abilene, Texas. Her name is Angela, and she pretty much saved our financial lives after a criminal hacked into our computer, our bank accounts and every institution where we had, or could get money. She helped us close and open new accounts and has been personally monitoring our accounts for a few months. She continues to sort out anything that may be the suspicious for all withdrawals made. She also welcomes us when we come into the bank here in Abilene, TX with a smiling, helpful way and never hesitates to go into our accounts to reassure us that the criminal has not been up to his devastating thievery.
