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November 2023 by Christine E. Sexton, BBA, MSS
I tried to get help with a recurring issue that I am having with a mortgage loan that this company purchased. Because I don't have any accounts at the Abilene location (even though I live in Abilene and bought the house IN ABILENE), I was told that nothing could be done and that I could not be helped. I am now on hold with the 1-877 number and have been for 40+ minutes. The last time I called, I was on hold for over 2 hours, and apparently, the problem wasn't fixed then, either. This is the 4th time I've called for this issue. It's ridiculous, and it's even more ridiculous that this local branch cannot handle this issue for me. I may work at First Financial Bank and be a bit biased, but this would NEVER HAPPEN THERE! First of all, you would never sit on hold that long. Our goal is to pick up by the 3rd ring.Even if you get the wrong department, the person who answers the phone will figure out what you need, find the person who can best help you (even if they are at a different branch or the corporate office), put you on a brief hold to call that person and give them a rundown of what's wrong so you don't have to repeat yourself, conference you in to introduce you, and then pass you to the person who can help you. If they can't immediately help you, they take your number down, do the research needed to answer your question, and call you back, typically within an hour or two but no later than 24 hours. I have also worked in the Air Force Finance Office as its commander, and I would NEVER have allowed my staff to treat any of our customers this way. I am beyond disappointed by your company's customer service, and I've only been using you since January. I do not look forward to the next 30 years, and if this indicates how they will be, I may choose to shop around for a refinance in the future.
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October 2021 by Sadiq Iliyasu
Gabriella Donald is one of the most professional genuine hardworking and caring forex trader I have ever met.
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August 2021 by Olowosunmoye Kehinde
I saw a page review about Mrs Brenda William and I must confess that She is a good trader and best in her field as they said, She managed my account after I invested $700 I got $6,200 within few day's of investment I was so shocked, with Mrs Brenda William , your money is 100% secured,. Trust me you have nothing to lose
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June 2021 by Bailey Shaw
Banking is easy and convenient with this bank. Professional service. I’m a happy customer.
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March 2021 by Alan Wainscott
I've banked here for over 20 years, have never had any issues, they've always been very helpful.
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April 2020 by Matt Shanks
Truly impressed! Citizens Bank in Abilene is going above and beyond to help small businesses in Texas. I want to particularly thank Ms. Watson for the amazing job she did for me. I wish all banks cared about their customers as much as Citizen Bank does.
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April 2020 by John Loftis
Phenomenal service! Really went above and beyond to take care of me. Very, very grateful.
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April 2020 by Brandi M Olson
Would give it 0 stars if possible
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March 2020 by Larry Lewis
These people at this bank are a joke .... Wouldn't break a 100.00 dollar bill because I didn't have an account with them
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October 2019 by Ali Ihsan
I’m really enjoy doing business here because I know I can trust that my needs are being met and that the people are looking out for my best interest . I did Business with citizens bank before many time and I’m more than happy. Actually you can find banks everywhere but hard to find good people that work in them. I want say thank you so much to Christine the Vice President you have helped me a lot to get what I’m looking for. God bless you and Thank you for all you have done!
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August 2019 by Margot Fuerte
doing business with them is great .
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November 2018 by Emelia Curiel
They are friendly and helpful . They care about their customers.
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September 2018 by Mike Carter
I do my primary banking here. I bank online mostly. Only occasionally need to go to the branch. However, when I do, the staff are always helpful and efficient.
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August 2017 by David Donlevy
Friendly fast service
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February 2014 by Rod Crosser
a joke. you have to be kidding. not able to rate.
