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February 2024 by Tim Beck
Don't go to cricket wireless it a scam.i has unlimited did not need it now I owe them money to turn my free phone back on ?
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November 2023 by Morgan Paschal
My review doesn’t so much reflect the overall company as this particular location. My husband and I signed up for cricket phone service at this location last night. Before we paid, I asked the employee what all the total we were paying for included. He said a new phone, phone service, and activation fees (items we had agreed to). When we left, I looked at the receipt and noticed we were charged for the protection plan without either of us agreeing to it.I went in today to request a refund since we never signed up for the protection service and the same employee said it’s his boss’s policy to make the service plan part of the activation fee so we couldn’t do anything, that we could only remove the service from our plan moving forward. No one ever said this to us and it’s listed as a separate fee on the receipt from activation fees. Additionally, the cricket website says this is an OPTIONAL add-on. It cannot be required if the company says it is optional and says nothing about it being required for activation. We were not given an option to decline.I called the cricket customer service line after this location failed to provide any assistance and they provided a solution by crediting our account for the fee.I don’t know if this employee is caught in the crosshairs of simply trying to make a living and a supervisor’s unethical policies to get higher sales/commissions or if this is his particular method of making commission, but it reflects poorly on the overall company and takes advantage of the consumer. I hope not all cricket brick-and-mortar stores carry this same mentality.If you decide to use this location, make sure you check your receipt for fees you never agreed to. Don’t go back to the store for help, because they will not help you - either try another location or call the main cricket line.
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November 2023 by Laura Singh laura
They were not helpful at all I called to get a phone and they were rude really need to improve service
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September 2023 by Meg Massey
First month with Cricket, went in and prepaid for the month and instead of the phones staying on, they shut all 5 off.
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July 2023 by Samantha Goodermote
Jacqueline was amazing helpful and patience. Even with a full store she was amazing. Didn't show any signs of over whelmed or frustration. Great store associate. One of the best crickets I have ever been in. Highly recommend coming and seeing her for your phone needs.
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April 2023 by Nancy Waggoner
The manager is so mean. I asked her for help she told me with a sim she said she was not a wizard. And threaten to call 911 on me.
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March 2023 by Paul Stephan
Went in to pay my bill, and the lady made a personal phone call before helping me.I won't step foot back into this location again.
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February 2023 by Alejandra Olvera
Customer service could always do better. They were somewhat decent.
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November 2022 by Margie Ramirez
Very rude e ery time. Today I had to come help my step mom program my father's new phone. Just because his wife asked if they could start openeing and setting it up. The lady got an attitude. And said she did have to help it's not her job. She was speaking so rude to the elderly. Made my step mon feel bad and apologized if she thought she was being rude. . They need to shut this store down. Nothing but rude, lazy people work here
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September 2022 by Xavier Val
Careful when doing a return here I got a phone and tried to take it back the next day I visually checked it for scratches before I got there. none was there whatsoever and the lady was looking at it holding it closer to her face as if hiding something .all of a sudden there is 3 big scratches thanks now I have a phone 1. I don't like and 2. Now scratched i think she took her ring to it and scratched it she had a nasty attitude her and her coworkers laughed when I walked off very rude ladies,the lot of them. all except Alyssa,whom was very helpful and nice.
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June 2022 by Kerry Mann
Clean store with friendly & helpful staff. The manager is great and knows her stuff. Great selection of phones and accessories. Make sure to not be in a hurry. Don't go here if you don't have lots of time on your hands; they're good but they don't care about your time. I've been twice, and both times I was there for over an hour.
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March 2022 by Billy Burns
I can't even get my cricket phone service to pull up can't get my password can't get nothing
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February 2022 by Kristi Shupp
Alyssa is the best! Very attentive and most helpful. She is kind and eager to please. The world needs more Alyssa's in it! Give this lady a raise.
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February 2022 by Robert Freeman
Very fast and friendly service.
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January 2022 by Jojo Gordon
Alyssa is the best. She was extremely busy but handled it with professionalism!! Give her a raise and a steak!!
