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December 2023 by Mary Chavarria
Really needs to be 0 stars. All they seem to get ready is excuses. It's always we're working on it. The script was sent over, over 24hrs ago and it's still going to be 30 to 45 minutes. And I'm sure that's only because I came in person to check on it.
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November 2023 by Mikala Wallis
They never answer the phone! Not once have they ever picked up when I have called. I've called all throughout their hours, and they have never bothered to answer. To make it worse, their website never has my meds listed in my account! It's always showing a blank screen or a "website is having issues" message. It's a total mess and an utter waste of time. Don't bother with this location, it's not worth the headache.
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July 2023 by Kerstyn Rhodes
Everyone is always rude and they do not answer phones ever!! I’ve been hung up on more times than I can count. NOT ACCEPTABLE CVS!!!
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April 2023 by Melanie Ceniglis
Sign said they’re open until 9p but apparently they changed to close at 8 even closed the window while I was the last car in line! Super unhelpful and not friendly.
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April 2023 by Louise Blankenship
If I could review with a zero that would be too many. Rude pharmacist I won't be backperson I have ever seen
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February 2023 by Mario Ochoa-Granados
This visit was to the pharmacy for a prescription drop off for my daughter and the customer service there was the worst I have had. I went inside to pharmacy and was not greeted or noticed and there were 2 employees at the time. I was the second person when I walked up and even being second they took all the 4 customers who came in after me to pickup and around 4 in drive thru for pick ups first before me “Fast service if u need to pick up.” Me trying not to be rude I did not burst out and said something through this whole visit instead I was second guessing if I should go across the street to Walgreens but I stayed. So after feeling invisible and now only 1 employee there i was asked wut I needed. I showed prescription note and then after letting know it was for my child I was asked for prescription card Info. I was able to get online and pull up my prescription card on my phone and it was not what they needed but i came last month and had no issue or was asked for card. I Had to call to do my own prescription Caremark verification while other customers were being helped “I did not know they didn’t have me or family info on file since I have CVS Caremark and last month didn’t have this issue.” I Was there a lil after they opened Sunday morning 12pm, and after everybody else got serviced before me I got helped I was told to come back at 3pm to pick up but when I went back at 3pm It was not ready and was told to go back 20min later which finally 430ish I was done with all this. Long explanation of how I won’t be using the pharmacy on Willis St again and worst customer service so far for me from anywhere.
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November 2022 by Tina Miccio
Absolutely the worst pharmacy! Couldn’t count for missing 30 pills, rude people. This place has got me to never use CVS AGAIN!
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November 2022 by Melody Domer
Love this store never crowded so you can shop leisurely, pretty much have everything in stock most of the time employees are nice as well ??
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October 2022 by R H
I will be changing pharmacies asap. Extremely rude pharmacy staff. Too long of a wait to get your meds. I turned in a prescription for pain medication one week before my moms surgery. I called everyday to see if it was ready. They did not have it ready until the day of her surgery. Sorry excuse for a pharmacy.
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October 2022 by Dakota Brown
Went in tonight to grab some medicine for my daughter. The employees didn't speak to us at all, we're cursing and playing loudly, on the phone, and expected us to use the self check out. No big deal but unprofessional cursing Infront of my child. First and last time visiting
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July 2022 by L S
Some of the employees are nice most are not at all. Been treated rudely there more than once.
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May 2022 by Sirron “Croooow” N
Here we go again with yet ANOTHER terrible review about this CVS' pharmacy. Two days ago my girlfriend had scheduled a Covid testing at this CVS, unfortunately she did not contact me first or I would have been able to warn her ahead of time about how terrible this location is, the appointment was at 3:45pm. On our way there we encountered traffic in front of Abilene High School causing us to lose 3-5minutes on our drive over causing us to arrive at 3:46pm rather than 3:45pm, upon arrival we sat in the EMPTY drive-thru with no other cars than ours for around 1-2 minutes, it was now 3:47-3:48 when a pharmacist finally answered over the speaker and informed us that "it could take awhile" and nothing else. So we waited until about 5 minutes later we finally had a woman come to the window and ask us what we needed, with less courtesy than I had when I was 12 years old I mean I get you hate your job but come on lady do it right, so now it is about 3:52-3:55pm and we are then told that "it is past our scheduled time and so we will have to reschedule" after we were forced to wait until 10 minutes after out appointment in their drive-thru line. Avoid this place if you can, this store needs a massive overhaul of employees or just needs to be torn down. The Walgreens across the road from them does everything they do, but better.
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April 2022 by Cynthia Dennis
The people in the pharmacy are absolutely rude! I waited 10 hours patiently since they were short staffed, for my sons antibiotics and they kept telling 2 more hours! Its been like this several times when I've gone there. I wont be using this pharmacy any more. And I wouldn't recommend it.
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February 2022 by Elyse Miller
Clean store. Nice staff. I've never seen it too busy. Alright selection.
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January 2022 by Just Me
I will be changing pharmacies asap. Extremely rude pharmacy staff. Too long of a wait to get your meds. I turned in a prescription for pain medication one week before my moms surgery. I called everyday to see if it was ready. They did not have it ready until the day of her surgery. Sorry excuse for a pharmacy.