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March 2024 by Breonna M.
If I could rate this pharmacy ZERO stars I would. The customer service is horrible. The pharmacist gives a half-ass counsel. The drugs are never in stock. ANY pharmacy would be better.
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January 2024 by Google user
Lot of issues with this CVS. Most recent is the fact they don't open when they say they do. Pulled up today and waited 25 minutes past 8 for someone to open the door and no one ever did. The signs all say 8:00 AM and no temp sign anywhere stating different. Online it shows they open at 7:00 AM! I was 30 minutes late to work due to them and still did not get what I needed. The staff is always rude, the pharmacy doesn’t know what they are doing and not once has my medication been ready when they say. Rude pharmacist and they could care less about your health. Terrible, these people should be ashamed of themselves.
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December 2023 by Greg Z.
I use CVS for a routine prescription and I also used them recently to pick up some basic items. No issues in either area.
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November 2023 by Jodie Chew
If you want a good mood ruined real fast try cvs pharmacy. The young girl at the register is either having a bad day or just one of the rudest people I have ever met for absolutely no reason. Also almost charged me $88 on a medication she said wasn’t covered by insurance BUT once she looked it up turns out it was and only cost $4! I will be changing pharmacy asap. I’ve serval bad experience with moody people there .
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November 2023 by Danielle Nasser
Choose a different pharmacy if you are able. This location is not worth going to.
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September 2023 by Buffi Smith
-5 star in my book! Worst pharmacy EVER!!!! Our insurnace requires us to use them us the only reason we continued after month 1. They never have new prescriptions ready within 2 days, magically never receive updated scripts for 90 day refills that our insurnace requires there for wanting you to pay cash for old 30 day prescriptions, expect you to do the leg work in finding a cvs in town that has your medications if they do not and transferring that rx to that location yourself. After 6 months of not having one good experience or encounter, I am calling our insurnace company. With a provider as big as BCBS, you should be able to go to a more efficient pharmacy for quality service. The requirement does reflect poorly on BCBS as well because they are endorsing them with the requirement.
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July 2023 by Charles Wood
This store sucks. They been telling my wife for a week that her order was in process come back inan hour. How they her they never had it.
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July 2023 by Lisa Graham
Normally I don't give bad reviews but this pharmacy. OOOO. They said my insulin was in process, then they said that they were out of stock on it (it's been a week since they've been out), and then they gave me bad information about transferring it to another CVS so I had to call them back. And then I got hung up on when I asked a question. I didn't like the way I was treated and I feel like they didn't take my need for my medication seriously. I understand people have bad days but this is a pharmacy. There's no room for errors like that.
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July 2023 by David Albares
The store staff were very helpful and friendly Early in the morning. They guided me through the process of printing pictures and helped me check out too!
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March 2023 by Jenny Johnson
We recently transferred our service here due to a change in insurance. I transferred a prescription over, and we were told it would be ready in 2 hours. 48 hours later we were told 30 more minutes. This is the 4th time in 2 months something along these lines has happened at this pharmacy.
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February 2023 by Jon Finger
This new manager, Robert, is the light of the store. He basically shopped for me and helped me walk. The piggyback ride was amazing.
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January 2023 by Randell Wheless
Horrible customer service. The pharmacist is rude. Silly hours. Overall a rating of zero is warranted.
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December 2022 by Kellie Flores
The pharmacist is awful! So rude and unhelpful. He told his staff he didn’t have the medicine to fill my prescription and then told me to go to a different pharmacy. He’s lazy and doesn’t have good people skills. He didn’t offer to see if another CVS had what I needed or to order it. I will never be back and I’m sure you’re losing customers daily because of his lack of care. You should probably find a better pharmacist.Luckily HEB was more than helpful and took care of my needs quickly and kindly.
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September 2022 by Daniel Crawford
Your pharmacist needs to work on his interactions with staff and customers. He was rather unkind with me and one of the pharmacy technicians that was helping me. He thought I walked away, but I just sat down to wait for my prescription. Afterwards, I heard him loudly scolding her for expediting my prescription. Your pharmacy technician has the kind of customer service I expect, but your pharmacist definitely needs some retraining on professionalism and customer interactions.
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July 2022 by Elaine Cochran
Excellent service in the pharmacy from Maddie! The store manager was extremely helpful too! CVS on Buffalo Gap will be my home pharmacy since I am new to Abilene!