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June 2024 by Steven Beatty
Been shopping at Dillards for 25 years…Staff is always so friendly and helpful…We love the clearance sales they have about twice a year..Many fine clothing brands more than half off plus great quality kitchen products
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June 2024 by John Abernathy
Jon in the men's department continues to provide me with great service and guidance in making decisions about various items. He is a positive asset to the store and the people he serves. John/Judy Abernathy
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May 2024 by A. Howell
The worse customer service I ever experienced. I was shopping with my daughter, after school field event and I believe were jubge by the way we look. We were going to spend over 200 dollars in 3 pieces of clothes that I need it. The bad attitude started from the beginning when I asked her to hold a few pieces of clothes at the check out. Usually people are nice at that because that means I'm trying more clothes. Long story short when we were done. I asked to pay with my credit card because my husband took my purse in the stroller with my other babies and they were coming back from inside the mall. The lady will not check me out or let me put my social security number to pay for the stuff. I will never go back. I rather use the one in Lubbock from now on and drive 20 more minutes to be treated better.
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May 2024 by Justin
Nice department store with nice stuff!
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May 2024 by Chris Hartness
I purchased 2 very expensive, but nice, suits many years ago. One of the selling points was that I could have them altered by Dillard's at anytime, free of charge. Today I called to make an appointment to have them altered and was told that they no longer offer ANY altering, due to health reasons. Now I have to pay for another entity to alter them. Mind you, it's not that I can't afford to have them altered, but it's the principal. I'm in the medical field, WEAR GLOVES! They're affordable and prevent any cross-contamination! I will NEVER shop at Dillard's anymore because of this.
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April 2024 by Nadia C
Do you want great customer service? Don't go here. Go across the street to Market Street!
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April 2024 by Sam Bradley
Every time we go in we are waited on promptly and treated with courtesy and respect.
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December 2023 by Claudia Lopez
Great shopping experience salespeople are great especially the gentleman in the handbags department he was great
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December 2023 by Mckenzie Smallwood
Windy at the men’s fragrances counter was AMAZING. She was so helpful and informative! She was beyond nice to us! You deserve the most girl, thank you again. I love my new YSL Myslf fragrance.
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December 2023 by Scott Bellis
Nice and friendly
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November 2023 by Sunday K
Rating is based on floor associates. Most times I visit this store, not one associate says hello or offers to help me find anything. I don't usually need help, but it's still courteous to greet your customer. Last week I was at the sunglasses case for 15 mins. A female associate was right there inches away, and she never as much as acknowledged me. I was in purses, too, and I only got a hello when I was ready to check out. The only associate that said hello and smiled and offered to help me was a younger woman in lingerie. If your sales associates are only there to ring up sales then they are cashiers so you might as well hire stockers and have self-checkout.As far as merchandise goes, I am happy with the selections. I love buying Coach bags here, and I have found them at better prices than online.
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November 2023 by Amy Jordan
It is a chain store and just like all the old construction, Dillard's is lacking in aesthetic upkeep. Manikins are wrote on and on the kind of grungier side. But nice staff. Wish more of the businesses throughout Abilene could do some upkeep of their facilities.
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November 2023 by Justin Russell
Good selection and friendly staff.
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November 2023 by Kerri West
Just looked around
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November 2023 by Rebecca Fry
I come to Dillard's all the time. I visit Lancome counter.
