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February 2024 by Vanessa Bauer
Justin and Cody went above and beyond to ensure that I not only got a rental but one that suited my needs perfectly during this challenging time. They took the extra time to understand my requirements, considering both my business and family obligations, and made sure I had everything necessary for a smooth transition. What truly stood out was their dedication to ensuring my comfort and peace of mind. They didn't rush through the process but instead took the time to address all my concerns and provide valuable insights that made the entire experience enjoyable and stress-free. Thanks to Justin and Cody's professionalism and personal touch, what could have been a daunting task turned into a seamless transition. I wholeheartedly recommend this location to anyone in need of rental services. Their exceptional service and care make them a standout choice in the area.
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February 2024 by Tremaine Brooks
Overall great experience, loved the staff they were all very friendly and help especially Matt who assisted me.
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January 2024 by james nday
Everyone here is friendly and kind
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January 2024 by Christina Lozano
Friendly and professional staff!
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December 2023 by Michelle Lopez
Amazing service as always! I even extended my rental by a day so I could return the car to the Clack Street location because they are so friendly and assist you with any issues. I honestly feel like they know me when I walk through the door. I won’t go anywhere else they will always have my business.
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November 2023 by Terry Ramirez
Had a great experience with this location. They were able to get me in a car within a few minutes and the staff was excellent. When I delivered the car back, no problems what so ever. Thank you for a stress free experience.
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November 2023 by Stacy Masiero
These folks are the best. I always need a pickup and drop off and Enterprise policy requires that you schedule this ahead of time, but I never do. I call them and they come and get me right away. And then when I bring the car back, they take me home right away. This is going above and beyond. I wonder if I would get all pissy if they told me to wait a few minutes... probably so because they have spoiled me. Clay in particular has been exceptional. One time they didn't have a car for me at the time I reserved it and I was going to have to get them to write an email for my company but he hustled and got me one ASAP from PEPBOYS where they were getting an oil change and I didn't have to drive my own car to San Angelo (I am in Abilene) and it was going to be a big hassle because my company was going to have to pay 66 cents a mile. Oh! And also, CODY who one-time wrangled things for me in a way that I'm not sure I should mention in this review, but it made things ultra convenient for me, so I consider it to be "thinking of the customer first". You can tell they really consider the fact that I am a blue check customer since I rent every week. They also always have a full-size car for me as I reserve one each week and never force me into a smaller car and if they don't have one, they upgrade me at no charge. So, to all who staff the store I say KUDOS - JJ and Kathy and everyone. I am so impressed I am going to fill up that toy box for the Marines for Christmas!
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October 2023 by Edrick Ramos
I regularly rent at this location and usually cars are fine. The last 2 times including today was a disappointment. Cars smelled inside and did not look clean prior to rental. They were also missing the usual disinfectant wipes. First time it happened, I dismissed it as a one-off but I just rented another car and had the same experience. Quality definitely needs improvement.
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October 2023 by Brenda Sanchez
Customer service was 5 stars. We did go out of town and used toll roads and we got billed for the tolls roads which is understandable but then there was also a $7.50 service charge which is dumb if we are the ones paying for the toll fees.
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September 2023 by Jerrell Hodges (AoD Jayking10)
Reserved a big vehicle ahead of time but due to some people not being able to make the trip i downgraded to a smaller vehicle with no problems. Vehicles were in great condition and the staff was super helpful! I'll be using them again for sure.
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August 2023 by Drucifer Kayser
Customer service was excellent...car, not so much. No windshield wiper fluid (bug season) registration had been expired for 5+ months, pulled to the left (like a bad grocery cart), & the rear shocks were shot - every time I went over a dip in the road the rear end bottomed-out.
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July 2023 by Sally Carpenter
Made a reservation for a car and to be picked up at noon. The agent had asked me to call a bit ahead to remind them as Mondays were hectic. When we called they said the car they had reserved for us had been damaged and they had no replacement. No apology. No options, "we don't have any idea when we will get another car back in for you". They have a grid with rental times that should give them a ballpark idea. My car is in the shop and I needed the car to take my mother to her doctor. HORRID UNAPOLOGETIC SERVICE.
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July 2023 by M Gu
I experienced great customer service at my local Enterprise here in Abilene, Texas. The staff was very friendly and patient as I was having issues with my insurance company over my rental coverage. Everyone was very personable and friendly.
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July 2023 by Rebecca Barnhart
Frank was super helpful navigating insurance companies and getting me what my family needed while our vehicle was being fixed. Thanks so much!!
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July 2023 by Roosevelt Asshole-dog
They lied to my wife into buying their insurance. Charged us over 300$. They lied to us and our very dishonest.
