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February 2024 by According To Deja
Mr. Cecil Dela Rosa was super sweet and knowledgeable. I went in to get my tires switched and my brakes (as Kia advised that my rear brakes needed to be replaced asap) he was extremely honest and said that they didn’t need to be replaced at that exact moment (though he could have just to get my money). I went in uniform without my husband and instead of trying to get over on me (as I’ve had happen at other establishments in the past) and he provided me with a lot of knowledge about the maintenance of my vehicle. He also informed me that himself and everyone in the office at that moment where all prior service/retired themselves. He again was so sweet and I’m confident to take my vehicle across country when we PCS to Florida in a few weeks.I cannot thank him enough for his kindness and will recommend him time and time again.Thank you so much Mr. Cecil
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January 2024 by C.L. Becker
If Google allowed zero stars, I would give such.Each of the Abilene Firestone locations has serviced my vehicle several times since 11/2018, the Pioneer Dr. location being the first. Moreover, the Abilene Firestone locations are the ONLY automotive facilities that have serviced my vehicle's brakes (front & back) and suspension system (front & back) since I purchased it.I chose Firestone due to its name-brand recognition for quality service, advertised Nationwide Service Warranty, and The Triple Promise. Never have I ever been more disappointed with anything than each of the Abilene Firestone locations' ineptness in meeting those fundamentally basic standards of quality and reliable service at a great value or honoring a warranty.For the past five years, with the Abilene Firestone locations, I have spent almost $5,000, countless hours trying to have an issue initially caused by the Pioneer Dr. location repaired, and multiple instances of consecutive days without my vehicle. No more, Firestone. I will seek a reputable facility and tell all who will listen to avoid you like a plague, especially this location.
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January 2024 by Linda Swanson
Friendly service
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January 2024 by Elpidio Leanos
Great service ?
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January 2024 by Avi Tate
We are so thankful they were open on a Sunday! We drove in from Houston and got a nail in our Cadillac tire??♀️. The staff was very nice and courteous! We appreciate you guys so much!! Merry Christmas and Happy New Year!!??? Many Blessings!!
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January 2024 by Rene Flores
Excellent service. Good place
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January 2024 by Andrew McCain
Very good service
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January 2024 by cindy palmer
First Russ listened to what I needed done. Him and Robert kept me informed as to what was found. And we set an apt for tomarrow! So fast! Thank you guys for listening to me and keeping me informed.
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December 2023 by Ruffles Segura
Very friendly and personal! Answered all our Questions and kept us up to date on progress! Thank you Cecil!
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November 2023 by Samuel Gentry
Worst service I have received in a long time. I actually left and took my vehicle elsewhere. 2 thumbs down for the guy that was working there Saturday Nov.18,2023 at 0800.
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October 2023 by Harley V.
women beware, friend of mine got a estimate today to have front pads and rotor's replaced, they use Autozone discount parts and mark up a 100% and had labor @ 400.00 , the whole job at nearly 700.00 for a job that takes a competent tech a hour to do. pathetic what they try to pull on women. Caleb did estimate.
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October 2023 by Spencer
Had a blowout on I-20 was able to limp my car over to them 20 minutes before they closed. They stayed late and put a new pair of shoes on my car with a warranty. Highly recommend them to anyone in the area or just passing through!Service: Tires
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October 2023 by Kenp713 Kenneth
I went for an inspection, and it took a whole hour. Then on the paper they wrote the wrong date and the wrong time which caused me to have to wait a whole 24 hrs to get the registration....because I called back and they Mexican guy was very very very rude and insisted it wasn't their fault and that the state of Texas, and they have nothing to do with it. And he was lying. Went right to another inspection place and they immediately fixed it for me if I could 0 stars I would!!!! Never returning here again
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October 2023 by West Texas Pro Movers
Sloooooow as you know what. It takes a whole hour and a half for a oil change and tire rotation. Good place to get tires but service is always lack luster.
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September 2023 by Brenda Davis
They were quick and efficient! Cecil was also very kind. All around a great experience!
