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March 2024 by Barabara Kotrlik
Friendly knowledgeable staff. Better than a bank.
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November 2023 by RBarton Travel
This post is specifically about a woman that works there named Elaine. My parents are aging and wanted me to be added to their banking accounts to help make sure everything keeps running smoothly, however, my mother was embarrassed to admit she needs help. When we walked in and told Elaine why we were there she immediately talked about what a great idea it was. She was so enthusiastic and comforting she really helped put my mom at ease by making her feel this is something that happens regularly. I don't know if it does or not, but Elaine's demeanor and professionalism was wonderful!
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September 2023 by Gary Collins II
My absolute gratitude and appreciation to all the staff at First Watch Credit Union. Particularly Lucy, and Elle who helped me most recently. I have great appreciation for the help I have received at both the Pine Street and the Catclaw branches
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July 2023 by Jacob Bird
Lazy bank. Open at 9 closed at 4 most days. Lazy lazy lazy. Glad I couldn't open an account because they were closed.
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May 2022 by Joey Salinas
Dishonest people. A little research will show that they're extremely biased. It's pretty transparent. Do yourself a favor and take your hard earned finances elsewhere.
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May 2022 by Geneva Velazquez
Which credit union because;They had no time for me. I'd been waiting while. I'd been with this credit union for 18 years. That sure sounds terrible.
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April 2022 by Margie Ramirez
I had been trying to log in to check my account on the app. I called several times to AFCU Pine st.. and they were rude and were and didn't care to help. They said we don't know what to tell you other than come up here. I live in Hawley. So I decided to call AFCU Catclaw the teller actually took her time to help me. She reset the pass word and gave it to me so could actually go through the process of logging in. It took maybe 5 min. AFCU Pine has horrible people working there.
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March 2022 by Skipper W
Overall 5 stars with a few hiccups over the years, but that is to be expected. They are human, after all. I wish Misty still worked with customers, she was the best!
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March 2021 by Sandra Mendoza
Great bank. Great app!
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October 2020 by cody powers
Rude rude rude people. They all act like they do not have the time of day for you and get aggravated if you have a genuine question. While the other tellers whisper and look at you. They have ben rude at nearly every location I've ben to. I would not use this credit union unless you have too.
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January 2020 by Stephen Bell
Worst bank ever went through drive through in just was putting 3 dollars in a account I didn't no nothing about can't do change at the drive through, she was ride as f
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November 2019 by Megan A.
I recently refinanced with First Abilene and was told I would receive the escrow from my old mortgage in a check. They told me the amount - a little over 4K. The refinance took almost 2 months due to the loan officer being on vacation and then the underwriters being backlogged. (This is what they told me). She reiterated they would send a check for the old escrow funds. Fast forward - after Never getting the new mortgage payment information or the escrow check I called. The loan officer said she had no idea their practice was to take the escrow money and put it toward the new loan instead of dispersement. She was very surprised, as was the woman I spoke with in the escrow department. Finally escalated it to the head manager and she would not discuss any specifics and I never received the money in any form.
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October 2019 by Katelyn Leeann
Worst bank EVER!!!!
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June 2019 by Ramona Gonzalez
They charged off my account years ago even though I had funds not negative and good standing. They do not care about people unless you have money. Shame on you!
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June 2019 by Virginia Davilla
There are better choices in this area than this bank.
