-
August 2025 by Max Grabov
I went on a birthday trip to Oklahoma, and my debit card from this bank was my main payment method. Every single transaction was declined without warning, even though I had submitted a travel notice in the app (a questionable feature to begin with). Instead of stopping fraudsters, the bank only made my life harder and ruined my trip.
To make matters worse, customer support is only available Monday to Friday, 9 AM to 7 PM — completely useless when you’re traveling.
I’ll most likely be switching to another bank.
-
May 2025 by Janice Six
No matter how large FFB grows, they have continued to offer hometown hospitality and excellent service. I’ve been especially impressed by their program to help stop fraud and protect customers from scams through educational resources—both online and in person. Our family has banked with FFB since 1950.
-
March 2025 by Mark Calaway
Went to pay off my Truck & get my title said they did NOT have it there !!! WOW Will support my small bank !!would never refer someone this bank EVER !!
-
November 2024 by j sil
This bank is for the rich and if you aint then move along I have 2k going in this bank every 2 weeks been with them 5 years ask for a loan and nope sorry we can’t help you went down the road to a credit union didn’t even have an account with these guys and got money on the spot and good interest too sad to say I’ll be leaving first financial and coming to this said credit union that’s where US poor people belong
-
April 2023 by Guest
Fantastic, timely letter from the top from Mr Dueser. Sound management and business practices for 130 yrs. That went.a long way to settle anxiety with today's business environment. Thank you sir! Craig Hutson
-
March 2023 by Craig Hutson
Fantastic, timely letter from the top from Mr Dueser. Sound management and business practices for 130 yrs. That went.a long way to settle anxiety with today's business environment. Thank you sir! Craig Hutson
-
March 2023 by Kimra Plaisance
Super friendly local people. We've been banking with FFB for almost 30 years. They're always ready to help and always there for you for all your loan needs. Several convenient locations in Abilene.
-
January 2023 by Abby Brooks
My husband has been banking there for years. However, we recently had our will done and they refuse to have their notary sign them. Thank goodness for having an acct @ Teacher's Fed. C.U.! Their notaries will sign wills and Staff are more pleasant there also!
-
October 2022 by Z D
Excellent and quick help.
-
October 2022 by Bill Franklin
FFB has Financed 4 Vehicles 1 House and 1 Personal Loan Since 2003 Now i tried to Finance a Vehicle for my Stepdaughter and they want to Turn me down with no explanation that does not fly with me plus i have sent them 2 emails No response GM fin you just got my Business.
-
May 2022 by Elizabeth Seiden
Last year I asked for a secured $500 loan. They made around $1,000 of interest rates from my loan. When I asked for a regular loan they yelled do you have good credit and denied me! The women are so rude and they insulted me about my age as well! They are bottom feeders!
-
April 2022 by Weston Gleave
I don’t think I’ve ever had a better banking experience and what made it was the people! Tracy, Gloria, Dacia and Becky were so good to me. Opened up a personal account and business account. I like the fact that being a now Abilene local I’ll be able to put a face to those dealing with my hard earned money and help me manage it. Thanks again for all your help! I look forward to a long lasting relationship. (I happened to be walking around Abilene last night and snapped this photo)
-
March 2022 by Skipper W
Used to not be a fan for many years and to be honest, setting up a new business account has been frustrating, but one good thing I can say is that the employees always seem to want to help. Sometimes that is a good thing and they work it out, sometimes not, but I think better training could nip that in the bud. They've got a lot of employees, it would be nice if they were all on the same page. Now that all the kinks are ironed out, hopefully it will go smoothly. Overall, I've been pleased, so far.
-
October 2021 by Trish
This bank is always open. They have the best customer service hours. They are open for customer service most federal holidays. They are a state bank with local employees. The bank has over 70 locations across our state. They offer no fee checking accounts with no minimum deposit.
-
October 2021 by Google user
This bank is always open. They have the best customer service hours. They are open for customer service most federal holidays. They are a state bank with local employees. The bank has over 70 locations across our state. They offer no fee checking accounts with no minimum deposit.
