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June 2023 by Spence A.
One register open in the lumber area. One! Being that I parked by the garden center entrance (which was closed) only have to walk to the other side of the store to check out one item. There were four clerks at the customer pick up area at the other end of the store two of which were just standing there talking. You would think one of them could have walked the six feet to the closed register counter and opened up the register? Just one more reason I don't like to come here. It's Lowes from now on.
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June 2023 by Mia T.
This Home Depot continues to go down hill.. We waited 45 minutes to try and get help with an unusual lightbulb we were trying to replace..... lots of employees wandering around or visiting with each other but no one could assist us. After 45 minutes of waiting for the intercom pages to be answered, I went to customer service and requested to speak to a manager. Customer service called him but he would not come speak to me, I waited another 15 minutes for him.... Never showed. I asked for his name but customer service said she didn't know who was on duty (even though she had just spoken to him on the phone).... I asked another employee on my way out who the manager on duty was and he said Mikey.... Guess I'll be shopping at Lowe's in Abilene, Texas from now on....
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February 2023 by Lauren M.
I don't know the guys name but whoever worked today (18 Feb 23) around 3 pm in the paint department at the southwest drive store, was so damn nice. I was so interested in the paint making process, he let me come in and create my friends paint that she needed. He taught me how and let me do it myself and i was so fucking excited. He was the sweetest and funniest guy. He made me die laughing. If anyone knows who he is, let me know so i can take him out on a date. He has 5 days left there and he deserves the best!
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February 2023 by Joyce D.
if I could, I would give it zero stars for customer service. The lady at the pros checkout counter was extremely rude and almost snotty to me. Her cockiness and better than everybody attitude at the pros desk extremely offensive. As far as the store goes, it has less his selection than Lowes. I've been an advocate of home Depot for years and supported them all the time but when somebody like this goes to check you out, makes you never want to come back.
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January 2023 by Evan E.
This Home Depot currently has 2.5 stars. With the experience I had however, I have to give it five stars. I came to Home Depot to fix an emergency. I was able to hunt someone down and they could not have been more patient or helpful. They were able to customize what I needed to my exact specifications. Maybe fifteen minutes later, I was out of the store and on my way to handle said emergency. Now, I nearly made the mistake of going to Wal-Mart and I am so glad I did not. The result would not have come out the way I needed it and I don't even want to know what my day would have been like then. You saved me, Home Depot Abilene! Thank you very much!
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September 2022 by Leslie C
Cheryl was so kind and helpful today. Really enjoyed my visit to the garden center!
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September 2022 by Leslie Chambers
Cheryl was so kind and helpful today. Really enjoyed my visit to the garden center!
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June 2022 by Mary Robinson Young
Went last week & received my Military discount. Today, I was told I could not have it unless I went online and went through the registration process. How many Veterans don’t have the capability or knowledge to get online and register?!?! Needless to say, you used to be my go to but today I walked out and left my purchase at the register. Unfortunately the cashier was condescending as I left. I paid more at the other store but they used my phone number for my discount. Shame on you!
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May 2022 by Sam L.
This Location is always stocked, but very understaffed for months now, pro desk is always empty && when there is workers, they seem to be on their phones talking with out a care in the world with long lines.
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October 2021 by Kevin F.
I would give them zero stars but u can't. It's no wonder why the HD has on 2 stars. They couldn't find or figure anything out with a map, a flashlight or someone even telling them how to do it. MANAGEMENT is the major failure!!! I did a home remodel (about $25k worth) all w this HD. Well if they could screw it up they managed too. Cabinets ordered only took 6 months then received broken ones. The last one is due in November!!! All new appliances. Fridge didn't work outa the box! Had to wait 3 more weeks for a repair guy to come out n say it was junk. Granite countertops the day they are supposed to install call n said ur slab is back ordered another 30 days after waiting 90 days. Carpet was in but on hold for installers more than 45 days. I wouldn't use them again if I had to. Needless to say I ended up using local businesses: Knight Carpet n Flooring Sargent's tile n granite Morrison's Supply I saved over $1000 on carpet n was installed in 5 days Sargent's got me a way better slab w lots of other upgrades only slightly more than HD Morrison's had the fridge in stock n it's the top of the line on from GE for same price as a lower quality one at HD. Use ur local people. HD n Lowe's subcontractors are not local but 100's of miles away so they don't even support Abilene people or businesses. The just blame CV19 on all their screw ups n bad customer service. Sad n pathetic They should be in the negative star ratings.
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May 2021 by Christine Morales Bennett
Very slow customer service. Spent $1700 and had to load the wood ourselves. Took over 1 just to move a few boards and move down a pallet. Several people standing around to watch the pallet being moved but then no one to load.
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May 2021 by Cato Garza
Great had everything I was looking for.
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April 2021 by Jana Justice
Love...
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December 2020 by Mark M.
Do not order curbside pickup here. I needed two items today. One item was ready for pickup. The other was not despite being available in the store. In the store, I was told I could buy the other item but they couldn't cancel it there because the original order had already started shipping. After getting home, I called Home Depot to cancel. For some reason, they were shipping that item to me and would not cancel the order.
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December 2020 by Carol Brazee
Went for Xmas tree only, not a big variety yet but we found a super nice Douglas fir 6-7 ft. 49.98 (+tax).