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June 2024 by Jason
Free breakfast is questionable at best. It's an OK room, but I would pay more for something else.
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May 2024 by Judy Mader
Rooms: Needed some touch up on paint and bathroom.Food & drinks: Food was good.
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May 2024 by Jonathan Ball
Kinda far off the highway. Clean room. Decent breakfast.Food & drinks: Lots of fast food close by
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May 2024 by William Cooke
Nice hotels to stay in in Abilene Texas.Rooms: We're cleaning in good shape mostly.
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May 2024 by William Hoff
Great place to stay just off Hwy 84 traveling through Abilene.Walkability: A nice Chinese Buffet as well as a gas station with snacks and drinks are walking distance from the hotel.
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May 2024 by T Love
I normally stay at the Hampton on I-20, I don't ever recall a complaint. I only stayed here because of the need of separate beds. My bed had some long (head) hairs pulling back the sheets. Other than that the room was clean. The staff was nice. But at 9am there was no breakfast. Only some oatmeal and a few potatoes. No strong coffee and the other container had a little and it was luke warm.
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May 2024 by Anonymous
The dining area is never clean there's always food from the day before on the floor I've stayed here 3 times in the last 2 months and no one seems to clean the area, The breakfast here is horrible not fresh I left to go to the store around 4:45 and all the breakfast stuff was out and they start serving breakfast at this location at 6 so I'm not sure why it was out a hour and fifteen minutes before maybe that's why it didn't taste fresh,hot, or appetizing it's sad we pay all this money for a cold breakfast hopefully they can get someone in there kitchen that knows what their doingFood & drinks: Don't eat the food
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May 2024 by Darla Reed
Nearby activities: 5 minutes from the Texas Roadhouse!Safety: Very safe location!
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April 2024 by Melissa Mendoza
It was a great experience and awesome customer service from staff, in particular Pamela and Melissa, who helped me when in a bind this past week!I truly appreciated their selfless assistance and availability!
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April 2024 by Greg Kijek
This is an older property whose decor is outdated. It's location is its best asset. Digital key system was not functioning, so we were never notified that the room was available at the requested time and drove around an hour waiting. Upon entering the lobby there was only one staff member at the desk and he was on the phone with 2 people waiting (DIGITAL KEYS). The phone call was placed on hold and I was asked if I was checking in. I handed him my ID, was handed the keys and thanked. No welcome, no Diamond member recognition. Next morning I came down for additional coffee(6:45) to find all but the decaf empty. Having one staff member preparing breakfast and keeping up with a full group needs to be addressed by ownership. Hilton promotions led us to using digital keys and check in, but yet another property where it has failed. A feature of messaging the property also went unanswered. If it's not working, disable the features in the APPNoteworthy details: Traveling with a dog that is used to long walks make the mall area very convenient.
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April 2024 by Craig Giesbrecht
Lousy breakfast at 9:00, out of everything and not very tasty food.. also construction on lower floor, no hot tub, pool hours 9-9:30
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March 2024 by Tracy Duggan
The lady at the front desk upon check out (blonde, shoulder + hair length, approximately aged 25-35) was nothing but snooty! She did not say good morning nor did she ever smile; she sneered while my husband made coffee; she was speaking poorly about another guest to the maintenance man right at the front desk; she was not available at the desk for long periods of time (the phone rang 55 rings, and she never came, plus I had to ring the front desk bell to get her to come check us out). When she did show up, she immediately made an excuse that she was on the phone in the back making a reservation. I did not reply, and then she said, "like I said, I was on the phone making a reservation." She did not bother to ask how the room was or even thank us for being Hilton Silver members or thank us for our stay.The breakfast area was clean, even though the oatmeal did not seem to be made correctly.The guest room had a slant at the entrance, which made you feel a bit dizzy, and the decor was quite dark and dismal, but it was clean and tidy.The elevator had signs taped on them that read "Maximum 4 people", yet the capacity weight was 2500lbs....very concerning. The pool was nice but loud, and they were doing construction so there was plastic all over the walls in the first floor hall way, which was very unappealing.Plus, the only way we would be able to view our vehicle in the parking lot, was if we parked it at the hotel across the street.The gentleman (Aubrey) who checked us in was very nice, as was the lady who followed him (cannot remember her name), and the construction, the room slope, the elevator, and the parking issues could all be overlooked for future stays. HOWEVER, BECAUSE OF HOW NASTY AND CONDESENDING THE FRONT DESK CLERK LADY WAS AT CHECK OUT, WE WILL NEVER STAY AT THIS HOTEL AGAIN. SHE TRULY GIVES HILTON A BAD NAME BY NOT SMILING, SPEAKING ILL OF THE GUESTS WITHIN EAR SHOT OF OTHER GUESTS, LOOKING DOWN HER NOSE AT GUESTS, AND MAKING EXCUSES FOR BEING ABSENT FROM HER POST! IT'S JUST SHAMEFUL!
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February 2024 by Brandy Frasco
Nothing to really complain about. Location is good. Old hotel…you will hear people around you. No parking issues. Room was clean, very basic. TV is not a Smart TV (can’t get Netflix), not alot of channel choices. Decent WiFi. Pool/hot tub/business center closed due to recent pipe burst. Never received my Digital Key on my Hilton App (not a big deal). Breakfast was the most disappointing. Most minimal choices of any Hampton I’ve ever stayed at. Employees friendly.
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February 2024 by Greator Badreviews
Dated and not all that clean.
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December 2023 by Araceli & Gabe Estrada
Great hot breakfast! They put out fruit pieces, pecans and cranberry for you to put in your yogurt ir in your waffles like I did?
