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September 2024 by Ken Sellers
We've stayed here twice, and both times were good. The second room had more wear and tear, so I hope HIE is staying on top of maintenance. If they do, they'll get a lot more $$$ from us over the next 4 years.
Not all HIE breakfasts are the same. Some have a little extra something that makes them stand out. This HIE had ham at the buffet, which went beautifully with a perfectly-cooked cheese omelette. I always enjoy biscuits and gravy, and the sausage paired perfectly with it. In case you can't tell, we really enjoyed the breakfast here.
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August 2024 by Ray Dauphinais
Awkward driveway entrance, but good stay.
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August 2024 by Thomas Mitcham
Having the hotel cancel my hotel room when I'm 3 hours and 30 minutes into my 4 hour trip even though I booked my room a month in advanced because they're over booked is nasty work. My co worker booked his an hour after mine and his room was fine. Terrible!
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July 2024 by Caleb Micheal
Awesome staff .. great stay
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June 2024 by Reuven Romero
Couldn't have asked for a better stay. A tv that actually works. Beds that are clean . Friendly staff . Clean room
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June 2024 by Tsar Romanov
Very clean and super nice customer service
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June 2024 by Billy C
Stayed in March with a group of ~16 people. You'd think the fecal matter stain on the sheets that night when I went to get in bed would be the worst, but it wasn't. The worst part was the rudest person I've ever met, in the role of general manager, threatening to check me out mid stay when I brought it (and a few other less severe issues such as raw breakfast food, non working room safes, etc.) to her attention instead of working to address the situation. The 2nd room that the front office manager moved me to (after I refused to talk to the GM further) was marginally better. You'd think after the GM sent her head of housekeeping - also her daughter- to check it, they'd have at least vacuumed the room well but nope, dirt under AC and in corners. They also had to have a 1.5 hour staff meeting prior to prepping my new room when I made it clear that I had to move by a certain time due to group events that were scheduled.
The entire outfit screamed "cheap" to me. Low quality raw breakfast, Wyndham (not IHG) branded room keys, staff using cheap Walmart vacuums instead of commercial vacuums, personal Gmail address for manager on hotel page, etc.
Thanks to her, I can safely say that my group will never stay at this dump again. You'd be better off sleeping out back behind the 6 next door.
IHG corporate did eventually cough up some points, but that isn't what it was about. I never got to talk to the owner or IHG regional manager as repeatedly requested.
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June 2024 by John Bartos
I stayed last year and rated this all 5 stars. Stayed again and removed 2 stars due to showing Unamerican Fox News in breakfast area.
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June 2024 by NormaMarie Aguirre
My fiancee, has a lung illness, my granddaughter and I have asthma. We told the guy in front, he said the elevator was out of order, he put us on the top floor 3rd. Told him if he has anything lower, he said that's all we have you can take it or not. He didn't even offer to help us. We had to stay, we had already reserved, it was late at night. It took us more than an hour to get our luggage up there. Again I asked him, he gave me a number to make a complaint, and hesitated to give his name. Another lady with knee problems came after us, she was given the same treatment. The next day we went to stay somewhere else.
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May 2024 by Lisa Loghry
The room was big and clean. Needs were soft. However it had a shower bath combination but no drain plug for the bathtub.
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May 2024 by Natalie Galaviz
Julie at the front desk is extremely rude and everytime I stay it’s like pulling teeth to get my 50$ DEPOSIT back!!! It’s ridiculous I DO not recommend this hotel. The rooms stink like chlorine, there’s usually crumbs beside the bed and on the floor, even on the 3rd floor it stinks, customer service is horrible. I have stayed multiple times hoping for a better experience each time but will never stay here again.
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April 2024 by Lisa Morgan
Nice staff clean rooms .Good breakfast .The elevator was out of order but they were great about it ...I needed the exercise anyway .we would definitely stay here again when in town .
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April 2024 by Ray Morgan
Excellent Visit . Outstanding management upon check-in . The elevator was temp. Out of
Service , however , we were informed and all was good / breakfast was really good and several local restaurants were very close by . We visited Mexico Viejo that was very good .
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March 2024 by Carley Sponder
The hotel was affordable and had friendly staff. The room, however, was dirty. Stains all over the carpets and the bathroom was gross. The toilet seat was either stained or dirty. The shower was down right unclean with mildew, dirt, and broken peeling paint. Fully equipped with a hole in the bottom of the tub. The walls were dirty and a tile was coming up on the floor.
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March 2024 by Andrew Rodts
Cold shower, broken elevator, wet and sticky carpet, wish I paid more to stay somewhere better. This is a motel.
