-
March 2023 by Waymore J.
Dont walk away, RUN! HAD I NOT BEEN SO BUSY WORKING I WOULDVE TAKEN THEM TO COURT. These people are CROOKS! Not to mention the prices they charge for a pair of boots is crazy high for such POOR design work (1200+ A PAIR). The price they tell you at the beginning will NOT remain the same until the end! You'll end up being charged hundreds more!I made the mistake of ordering a CUSTOM pair of boots because on the surface this seems like a decent business. You can tell them what you want.. sure.. but in the end they do it their meteocre way and if you're not happy they don't give a rip! Why should they? They have a little insurance policy called your deposit money which they will not refund for ANY REASON!! EVEN IF THEY HAPHAZZARDLY REFUSE TO MAKE YOUR BOOTS OR CLEARLY DEVIATE FROM WHAT YOU ASK FOR! THEY DO NOT ANSWER TO ANYONE AND THINK THEY'RE ABOVE THE LAW. This is a CLEAR violation of consumer rights.So, I go through the back and forth via email only (THEY NEVER ACTUALLY CALL) about the design of my boots. Any time I tried calling in, the person who was working on my stuff wouldn't be there and I'd have to leave a message. Same song and dance if I tried going to the store 80% of the time.About half way through the production of my custom boots, I stop in to make a payment. I took a quick look and snapped a photo for later because I needed to get back to work. I asked a couple questions about design tweaking but they said, right then, NO changes could be made! Hmm... ok, so when I got home I double checked the stitch pattern I requested and sure enough they really butchered it. I had sent them an already made pair of boots to copy the pattern and they'd only provided a poorly done pencil drawing thus far which I expressed concern over then BUT they said, and I quote,"The pattern on the boot tops WILL look like the picture sent but we can not add that amount of stitching on a paper pattern to make it exact BUT WILL BE ABLE TO when we make the boots."That was the last I was told (in writing) before seeing them. What I was looking at was an obviously enlarged cut off (nearly in half) version of the pictured pattern! It looked very unprofessional. I sent an email asking about this and whatd they do?! "Were not prepared to continue with these boots" and further stated they were going to keep 200!! When THEY decided to stop production. There was no discussion.. no heres why this surprise happened... no LETS MAKE IT RIGHT just a jump to OH WELL WERE KEEPING YOUR MONEY!! CROOKS!VERY ARGUMENTATIVE AND THEY HAVE NO PROBLEM RESORTING TO OUTRIGHT LIES TO TRY AND COME OUT SMELLING LIKE A ROSE! But I can smell the stink from here! They insisted I "approved" their deviation from what I requested which never happened! They could care LESS about their customers! That is CLEAR. They kept harping on my visit saying that I didnt notice right then as if that made some big difference! I emailed them right away when I noticed within a day of my visit to the store! WHETHER I HAD NOTICED RIGHT THEN OR 10 MINUTES LATER THEY WERE NEVER GOING TO FIX IT IN THE FIRST PLACE. THAT is the REAL truth!DO NOT GET TRAPPED BY THESE PEOPLE. IF THEY MAKE A MISTAKE, THEYD RATHER DIE THAN ADMIT FAULT!! IS THAT WHO YOU WANT TO DO BUSINESS WITH?? A CUSTOM PAIR OF BOOTS SOUNDS NICE, BUT WHAT YOULL ACTUALLY GET IS THEIR SPIN ON YOUR CUSTOM ORDER! Find honest folks who don't take liberties without you knowing to make you a pair. PLEASE READ AND HEED THE OTHER 1 STAR GOOGLE REVIEWS! I warn anyone I know thinking of getting a new custom pair of boots!
-
February 2023 by Cajun NDN Rider
I had these fine people make a pair of their Safaris for me 2 years ago. Two-tone made out of bison. I love these boot and wear them nearly every day. I know they'll last me for years to come.
-
December 2022 by Mike Kirchner
A true master of the craft. I certainly appreciate the extra care and conditioning done after the 1/2 sole replacement. So happy to have my boots back. Truly a great experience
-
July 2022 by Barry & Kelli Jo Gurley
I took in a pair of boots I had bought used that some of the stitching was coming out of one. They made the repairs at a very reasonable price of $15.00 and I’m back in business. I highly recommend them and will be back. I’m super pleased with the results
-
July 2022 by Sharon N.
I needed my Vera Bradley purse fixed. The sewing on the strap was coming loose and I didn't know where I could get it fixed. But I happened to think of the boot store where we'd had a leather purse fixed once. Surely they would be able to fix my cloth purse. So I called up James Letty Boots and ask my question. And I got the positive answer I had expected all along. And then I remembered my husband's boots. He had but them out on the porch after our new dog chewed the pull straps off. Now would be the perfect time to get them fixed. Once we got to the boot store, we turned in our items, and paid for the repair. We were promised they would be ready in a week. A week later we picked them both up. My husbands boots didn't look as if a dog had ever been near them and my purse was fixed like brand new. From now on, we'll check out James Letty Boots first.
-
March 2022 by Shari Gray
These boots are made completely by hand and custom fitted to your feet! The price is worth it when you consider that boots last a long time. Great people! Expert artisans in a dying trade.
-
January 2022 by Ann Duncan
Al is the BEST! He made my husband’s first pair of handmade boots exactly like he wanted. They were my gift to him for our 50th wedding anniversary. We love Al!!
-
December 2021 by GraceSteps7
Exceptionally Professional and Beyond Knowledgeable in all things boots, belts and shoes!! I came in to get a pair of my wife's boots repaired (unfortunately -for her- they're not Leddy's), and now I'm seriously designing a pair of boots for myself and I think my wife will get a pair too!! Thanks Y'all!!!
-
October 2021 by Lee Burchfeild
Very nice people and good prices
-
November 2020 by D Boot
Only received 1 star because I couldnt write the review without it! These people will steal your deposit money if given the chance! Not to mention the prices they charge for a pair of boots is crazy high for such poor design work. (1200+ A PAIR) Also, the price they tell you at the beginning will NOT remain the same until the end! You'll end up being charged hundreds more!I made the mistake of ordering a custom pair of boots because on the surface this seems like a decent business... PLEASE BE AWARE THEY THINK THEY CAN RANDOMLY KEEP YOUR DEPOSIT MONEY FOR ANY REASON EVEN IF THEY ARE THE ONES WHO DECIDE TO NO LONGER MAKE YOUR BOOTS! This is in CLEAR violation of consumer rights.Okay, so I go through the back and forth via email only (THEY NEVER ACTUALLY CALL) about the design of my boots. Any time I tried calling in, the person who was working on my stuff wouldn't be there and I'd have to leave a message. Same song and dance if I tried going to the store 80% of the time.Anyhow, about half way through their production I stop in to make a payment. I take a quick look and snap a photo because I was pressed for time. I asked a couple questions about design tweaking but they said, right then, no changes could be made! Hmm... ok, so when I got home I noticed they really butchered the stitch pattern. I sent them an already made pair of boots to copy the pattern.. it was as though they had enlarged it, cutting it off almost half way and then the lower cut it off further! It looked very unprofessional. I sent an email asking about this and whatd they do?! "Were not prepared to continue with these boots" and further stated they were going to keep 200!! When THEY decided to stop production. There was no discussion.. no heres why this happened... no LETS MAKE IT RIGHT just a jump to OH WELL WERE KEEPING YOUR MONEY!!VERY ARGUMENTATIVE AND THEY HAVE NO PROBLEM RESORTING TO OUTRIGHT LIES TO TRY AND COME OUT SMELLING LIKE A ROSE! But I can smell the stink from here.. They could care LESS about their customers! That is CLEAR. They kept harping on my visit, and that I didnt notice right then WHEN THEY ALREADY SAID NO CHANGES COULD BE MADE RIGHT THEN AND THERE IN THE STORE. I emailed them right away when I noticed within a day of my visit to the store! BUT THE POINT IS, WHETHER I HAD NOTICE RIGHT THEN AND THERE OR 10 MINUTES LATER THEY WERE NEVER GOING TO FIX IT IN THE FIRST PLACE.DO NOT GET TRAPPED BY THESE PEOPLE. A CUSTOM PAIR OF BOOTS SOUNDS NICE, BUT DO NOT MAKE THE MISTAKE OF STEPPING FOOT IN THIS PLACE! Find honest folks to make you a pair. PLEASE READ AND HEED THE OTHER 1 STAR REVIEWS!
-
May 2020 by Allen Young
I have been a customer for 30+ yrs, custom boots are the best. Always send my boots for full soles and heels, turnaround time is fast. James Leddy boots are the GREATEST.
-
March 2020 by A-Ron Howell
Best of the best! They are the only ppl I will have build me a pair of boots!
-
March 2020 by Samantha Hendrix
Amazing place! Very helpful and friendly people!
-
January 2020 by Debbie Rodriquez
It was very awesome ?
-
January 2020 by DONALD GUYTON
On 1/25/2020, I have experienced the only rude customer service I have experienced as a 20 years military veteran in Abilene, TX. The young lady behind the counter is unbelievable rude. The shoe repair on my shoes was my of poor quality. My recommendation, especially for military veterans and military active duty members is to avoid this establishment.
