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March 2024 by Erasmo Ganceres
Very professional and courteous to my needs. I walked a day before my Wifes BDay (let's just hope she never reads this), and I walked out with exactly what I wanted and my Wife completely LOVED IT. Will be going back just because of the staff. Thank You ladies.
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December 2023 by Elisabeth Rice
This was our first time shopping at Kay’s. At first we didn’t see any rings that caught our eyes. We were helped by Ariel. Who was so sweet, very knowledgeable, and had amazing customer service. She seemed to know exactly what we were looking for before we knew ourselves. We had an amazing experience! We will continue to shop at Kay’s in the future! Thank you, Ariel!
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December 2023 by Danielle Rodgers
My bracelet broke 11 days after receiving it. The online help told me to take it to the store to exchange it instead of returning it. The manager, Irma and associate were very rude and would not exchange it because it was not in "good condition" which of course is because it was broken. There were no signs of wear or discoloration. they told me I should have bought the warranty. The $50 warranty for a $200 bracelet that only lasted 11 days. After being turned away I contacted the online service and sent a picture of the bracelet and they didn't understand why they refused to exchange my bracelet. They let me turn the item and repurchase it, which ended up being cheaper than what I paid originally and gave me a discount for the inconvenience from the staff at this store. There are way too many other places to shop for jewelery than to be treated like that by a store that doesn't stand by their products. I would have understood 6 months later or even 3 months later but the return policy says return within 30 days or exchange within 60 days and they refused to honor that at the store itself. As I was leaving the manager made a snarky comment to the associate saying that's what the warranty is for which was rude and unprofessional especially when the item broke after only 11 days of having it and the 2nd time I wore it. Thanks to their rudeness I ended up saving more money by handling this online. ?
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December 2023 by Angela Brown
Magen has gone above and beyond for me. Her customer service has been top notch and absolute gold every time I talk to her whether I’m making a purchase or not . I’m extremely hard to impress and she definitely has done that and then some. Fantastic job ma’am.
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November 2023 by Philip Nunn
We’ve been a customer of Kay Jewelers for over 30 years. Out of that time we’ve only had 2 problems which were fixed. For the past several years, Anais at the Abilene TX location has been our go to person. She has always made us feel like a valued customer whether we purchased anything or not. She goes above and beyond what we generally think of as good customer service. When it comes to jewelry inspections, she takes the time to make sure everything is in perfect shape in addition to making sure the ID numbers are correct on the stones. She is actually, with the exception of I think one individual who was working with her one time, to take the time to verify the numbers. That is excellent customer service giving us the assurance that nothing was replaced without our knowledge. To us, she is a great asset to the company.
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July 2023 by Caitlyn Nicholson
My boyfriend purchased a necklace for me at this location and was double charged. This business seems to not know what a refund is and will keep the money that they wrongfully took. In simple terms, they basically stole the money and how that's allowed is beyond me. No one at this company seems to be concerned about figuring out how to issue customers a refund. The integrity at this company is nonexistent.
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July 2023 by Luke Knehans
The team here was absolutely amazing. Very helpful and attentive! We plan to be back for our wedding bands. Go see Lexi!
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June 2023 by RACHAEL RAMIREZ
Great service,very friendly and helpful staff. I originally, ordered online and went in to pick it up and I ended up purchasing more jewelry.
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May 2023 by Erika A
My family was treated so kindly by the store manager Irma! We stopped by to shop for my oldest son for a high school graduation gift. Irma was patient and took her time to answer his questions while he tried on several gold chains. She helped him find the perfect chain that he will wear for years to come. The gold chain selection was great and the service was even better. It’s hard to go out and shop with a big family, there are seven of us. Irma and her team made my family feel welcome and my son receiving the gift feel special. Thank you Abilene Kay Jewelers!!! I highly recommend!
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May 2023 by Jody Wilson
Love to browse thru Kay's, a girl's gotta dream! The staff is very helpful and friendly. Stop in and get your jewelry cleaned while you shop. They also have appraisal services and jewelry repair.
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May 2023 by Annie Spence
Magen is amazing and always helpful! Very cheerful every time we come into the store!
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March 2023 by Annette DFW
Ariel was sooo helpful and kind. I needed to find a certain watch that wasn’t in other stores and she helped make it happen.
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March 2023 by Jeremy Strange
Went in to get my wife some valentines gifts & had no idea what to do. Brittini & Irma was a huge help in helping me find the perfect gift. Highly recommend this jeweler for all your jewelry needs.
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March 2023 by Hailey Myers
Lexi was such a great help, everyone in the store was simply so sweet and amazing. Service was superb as usual :)
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March 2023 by Ruby Lara
Irma and Lexi were very helpful and friendly. I highly recommend kay's to all my friends. They have the best prices and people to help you!
